HT202069: Gather and use iTunes Diagnostics in iTunes for Windows

Learn about Gather and use iTunes Diagnostics in iTunes for Windows

courtneyfromnorwalk

Level 1 (4 points)

iTunes

Q: Itunes does not see my Iphone or my IPad Pro. I followed the published procedure to get it to connect. But Itunes will not connect too the devices. All programs are up to date. Help

I have updated the IOS on the IPad Pro and the IPhone. I updated my ITunes software on my PC. I am running Windows 10 with all current updates added. I ran the Diagnostics and followed the related procedure in help %allUsersprofile%. rebooted all devices. neither device connects to iTunes. How do I get iTune to see my devices?

iPad Pro 12.9-inch Wi-Fi, Cellular, Windows 10, All devices have current software

Posted on Sep 24, 2016 5:14 AM

I have this question too

Q: Itunes does not see my Iphone or my IPad Pro. I followed the published procedure to get it to connect. But Itunes will not connect ... more

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by Limnos,

Limnos Sep 24, 2016 5:39 AM in response to courtneyfromnorwalk
Level 9 (54,235 points)

Mac OS X

Sep 24, 2016 5:39 AM in response to courtneyfromnorwalk

If iTunes doesn't recognize your iPhone, iPad, or iPod - https://support.apple.com/HT204095 - and https://discussions.apple.com/message/29983567#29983567

iOS device not showing in iTunes for Windows. - https://discussions.apple.com/docs/DOC-10691

Restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support - https://support.apple.com/HT203188

Gather and use iTunes Diagnostics in iTunes for Windows - https://support.apple.com/HT202069

Troubleshooting issues with iTunes for Windows updates - https://discussions.apple.com/docs/DOC-6562
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HT202069: Gather and use iTunes Diagnostics in iTunes for Windows

Q: Itunes does not see my Iphone or my IPad Pro. I followed the published procedure to get it to connect. But Itunes will not connect too the devices. All programs are up to date. Help

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by Limnos,

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