Berengaria

Q: El Capitan won't shut down completely using "Shut Down". Desk top pics and dock remain.  Have to use the Power button.

El Capitan won't shut down completely using "Shut Down". Desk top pics and dock remain.  Have to use the Power button.

Posted on Sep 24, 2016 6:07 AM

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Q: El Capitan won't shut down completely using "Shut Down". Desk top pics and dock remain.  Have to use the Power button.

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Sep 24, 2016 8:01 PM in response to Berengaria
    Level 9 (73,356 points)
    iTunes
    Sep 24, 2016 8:01 PM in response to Berengaria

    Try running this program in your normal account , then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information

  • by Berengaria,

    Berengaria Berengaria Sep 25, 2016 4:09 AM in response to Berengaria
    Level 1 (5 points)
    Mac OS X
    Sep 25, 2016 4:09 AM in response to Berengaria

    to Eric Root:  Following is my EtreCheck report.  Now what do I do?



    EtreCheck version: 3.0.5 (309)

    Report generated 2016-09-25 06:59:57

    Download EtreCheck from https://etrecheck.com

    Runtime 2:13

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: Other problem

    Description:

    Doesn’t close down completely after choosing “Shut Down”.  The desk top picture and the dock are still open.  Must press the Power button to complete the shut down

     

    Hardware Information:

        MacBook Pro with Retina display, Intel Core i5, Intel Core i7, 13" (Late 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro10,2

        1 2.5 GHz Intel Core i5 CPU: 2-core

        8 GB RAM Not upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 76

     

    Video Information:

        Intel HD Graphics 4000

            Color LCD 2560 x 1600

     

    System Software:

        OS X El Capitan 10.11.6 (15G1004) - Time since boot: less than an hour

     

    Disk Information:

        APPLE SSD SM128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 120.10 GB (39.58 GB free)

                Core Storage: disk0s2 120.47 GB Online

     

    USB Information:

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Seagate Backup+  Desk M 3 TB

            EFI (disk2s1) <not mounted> : 210 MB

            Seagate Backup Plus Drive (disk2s2) /Volumes/Seagate Backup Plus Drive : 3.00 TB (2.88 TB free)

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Adware:

        ~/Library/LaunchAgents/Javeview.update.plist

        ~/Library/LaunchAgents/Jimbrie.AppVemoral.plist

        ~/Library/LaunchAgents/Jimbrie.btvlit.plist

        ~/Library/LaunchAgents/Jimbrie.dolnwoad.plist

        ~/Library/LaunchAgents/Jimbrie.uadpte.plist

        ~/Library/LaunchAgents/pronto.notification.plist

        ~/Library/LaunchAgents/pronto.update.plist

        ~/Library/Safari/Extensions/Jimbrie.safariextz

        ~/Library/Safari/Extensions/s1h2m3o4o5p6i.safariextz

        9 adware files found. [Remove]

     

    Unknown Files:

        ~/Library/LaunchAgents/mg.update.plist

            ~/Library/Application Support/mg/MG.app/Contents/MacOS/MG

        One unknown file found. [Check files]

     

    Kernel Extensions:

            /System/Library/Extensions

        [not loaded]    com.wacom.kext.pentablet (Pen Tablet 5.2.5-2 - 2016-09-22) [Support]

     

    Startup Items:

        ProTec6b: Path: /Library/StartupItems/ProTec6b

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents:

        [not loaded]    7 Apple tasks

        [loaded]    155 Apple tasks

        [running]    77 Apple tasks

     

    System Launch Daemons:

        [not loaded]    44 Apple tasks

        [loaded]    160 Apple tasks

        [running]    87 Apple tasks

     

    Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-07-27) [Support]

        [running]    com.canon.MFManager.plist (2012-05-22) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

        [running]    com.mga.updater.plist (2012-07-30) [Support]

        [running]    com.wacom.pentablet.plist (2011-06-24) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.fpsaud.plist (2016-04-05) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-09-02) [Support]

        [loaded]    com.malwarebytes.MBAMHelperTool.plist (2015-12-01) [Support]

     

    User Launch Agents:

        [loaded]    Javeview.update.plist (2016-09-11) Adware!  [Remove]

            ~/Library/Application Support/Javeview/Javeview.app/Contents/MacOS/AppNOS

        [loaded]    Jimbrie.AppVemoral.plist (2016-09-11) Adware!  [Remove]

            ~/Library/Application Support/Jimbrie/Jimbrie.app/Contents/MacOS/AppYM

        [loaded]    Jimbrie.btvlit.plist (2016-09-11) Adware!  [Remove]

            ~/Library/Application Support/Jimbrie/Jimbrie.app/Contents/MacOS/AppYM

        [loaded]    Jimbrie.dolnwoad.plist (2016-09-11) Adware!  [Remove]

            ~/Library/Application Support/Jimbrie/Jimbrie.app/Contents/MacOS/AppYM

        [loaded]    Jimbrie.uadpte.plist (2016-09-11) Adware!  [Remove]

            ~/Library/Application Support/Jimbrie/Jimbrie.app/Contents/MacOS/AppYM

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2010-09-23) [Support]

        [loaded]    com.adobe.ARM.[...].plist (2010-01-03) [Support]

        [running]    com.akamai.single-user-client.plist (2016-09-02) [Support]

        [loaded]    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.49AB62F4-C5F5-4D52-8A4C-13B 849CE4F74.plist (2013-06-04)

        [failed]    com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist (2009-08-17)

        [loaded]    mg.update.plist (2016-01-04) [Support]

        [loaded]    pronto.notification.plist (2015-12-30) Adware!  [Remove]

            ~/Library/Application Support/ProntoApp/ProntoApp.app/Contents/MacOS/ProntoApp

        [loaded]    pronto.update.plist (2015-12-30) Adware!  [Remove]

            ~/Library/Application Support/ProntoApp/ProntoApp.app/Contents/MacOS/ProntoApp

     

    User Login Items:

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        iClip    Application  (/Applications/iClip.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        SpeechSynthesisServer    Application Hidden (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

        Google Drive    Application  (/Applications/Google Drive.app)

        RealPlayer Downloader Agent    Application  (~/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)

        MacGameStore Helper    Application  (~/Library/Application Support/MacGameStore.com/Helper/MacGameStore Helper.app)

        ConnectService    Application  (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)

        BambooCore    Application  (/Library/Application Support/Wacom/BambooCore.app)

     

    Internet Plug-ins:

        DirectorShockwave: 11.0.0r429 (2008-03-19) [Support]

        WacomNetscape: 1.1.1-1 (2011-06-24) [Support]

        Google Earth Web Plug-in: 6.0 (2011-05-17) [Support]

        Default Browser: 601 - SDK 10.11 (2016-09-21)

        WacomSafari: 1.1.1-1 (2011-06-24) [Support]

        RealPlayer Plugin: Unknown (2009-08-17) [Support]

        Silverlight: 5.1.10411.0 - SDK 10.6 (2012-11-03) [Support]

        FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-08) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-21)

        Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-08) Outdated! Update

        iPhotoPhotocast: 7.0 (2010-04-04)

        AdobePDFViewer: 9.5.5 (2013-05-28) [Support]

        CANONiMAGEGATEWAYDL: 2.1.0.1 (2006-04-20) [Support]

        GarminGpsControl: 4.0.4.0 Release - SDK 10.6 (2012-11-02) [Support]

        EPPEX Plugin: 3.0.5.0 (2009-07-30) [Support]

        JavaAppletPlugin: 15.0.1 - SDK 10.11 (2013-05-22) Check version

     

    User internet Plug-ins:

        Google Earth Web Plug-in: 7.0 (2013-02-27) [Support]

     

    Safari Extensions:

        Jimbrie - Jimbrie - http://www.jimbrie.com/faq#jimbrie (2016-03-20) Adware!  [Remove]

        Jimbrie - Jimbrie - http://www.jimbrie.com/faq#jimbrie (2015-12-30) Adware!  [Remove]

     

    3rd Party Preference Panes:

        Akamai NetSession Preferences (2016-09-02) [Support]

        Flash Player (2016-04-05) [Support]

     

    Time Machine:

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 120.10 GB Disk used: 80.52 GB

        Destinations:

            Seagate Backup Plus Drive [Local]

            Total size: 3.00 TB

            Total number of backups: 51

            Oldest backup: 4/29/16, 2:53 PM

            Last backup: 9/24/16, 11:14 AM

            Size of backup disk: Excellent

                Backup size 3.00 TB > (Disk size 120.10 GB X 3)

     

    Top Processes by CPU:

             6%    WindowServer

             2%    kernel_task

             1%    fontd

             0%    iClip

             0%    RealPlayer Downloader Agent

     

    Top Processes by Memory:

        819 MB    kernel_task

        459 MB    mdworker(9)

        197 MB    mds_stores

        172 MB    Google Chrome

        164 MB    Mail

     

    Virtual Memory Information:

        498 MB    Free RAM

        7.51 GB    Used RAM (1.33 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Sep 25, 2016, 06:41:38 AM    Self test - passed

        Sep 24, 2016, 07:26:48 AM    /Library/Logs/DiagnosticReports/VideoMemoryTool_2016-09-24-072648_[redacted].cr ash

            /Applications/TechTool Deluxe.app/Contents/PlugIns/VideoMemoryTool

     

     

  • by TBPlayer1950,

    TBPlayer1950 TBPlayer1950 Sep 26, 2016 3:42 PM in response to Eric Root
    Level 1 (34 points)
    Mac OS X
    Sep 26, 2016 3:42 PM in response to Eric Root

    Hi Eric

    I have the same problem as "Berengaria". It doesn't matter whether I use "Shut Down" or "Restart" the menu bar at the top disappears but desktop pic remains and that's as far as it goes. I have to press and hold the "Power On/Off" button to shut it down. I've run EtreCheck as you suggested to "Berengaria" and pasted the result here, if that's okay with you.

    Cheers

    Terry

     

    EtreCheck version: 3.0.5 (309)

    Report generated 2016-09-27 08:30:15

    Download EtreCheck from https://etrecheck.com

    Runtime 4:39

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: Other problem

    Description:

    El Capitan won't shut down completely using “Restart” or ”Shut Down". Desk top pics and dock remain. Have to press and hold the Power button.

     

    Hardware Information: ⓘ

        iMac (27-inch, Late 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac13,2

        1 3.2 GHz Intel Core i5 CPU: 4-core

        24 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM1

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless: Unknown

    Video Information: ⓘ

        NVIDIA GeForce GTX 675MX - VRAM: 1024 MB

            iMac 2560 x 1440

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE HDD WDC WD10EALX-408EA0 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 999.35 GB (668.35 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        NEC Corporation USB2.0 Hub Controller

            PreSonus AudioBox 22 VSL 

            Apple, Inc. Keyboard Hub

                Apple Inc. Apple Keyboard

            Canon iP4800 series

            Kingston FCR-HS219/1 Mobile Reader

            Burr-Brown from TI               USB Audio CODEC 

        VLI Labs, Inc.  USB 3.0 HUB

           3 TB

            Seagate Expansion Desk 3 TB

            EFI (disk4s1) <not mounted> : 210 MB

            Audio Backup ONE (3TB) (disk4s2) /Volumes/Audio Backup ONE (3TB) : 3.00 TB (2.47 TB free)

            Seagate Expansion Desk 2 TB

            EFI (disk3s1) <not mounted> : 315 MB

            General (Seagate 2TB #2) (disk3s2) /Volumes/General (Seagate 2TB #2) : 2.00 TB (1.30 TB free)

            Seagate Expansion Desk 3 TB

            EFI (disk5s1) <not mounted> : 315 MB

            Time Machine (Seagate 3TB) (disk5s2) /Volumes/Time Machine (Seagate 3TB) : 3.00 TB (192.70 GB free)

        Apple Inc. MacBook Air SuperDrive

     

    Firewire Information: ⓘ

        LaCie Rugged FW USB3 800mbit - 800mbit max

            disk1s1 (disk1s1) <not mounted> : 32 KB

            Audio Projects (disk1s3) /Volumes/Audio Projects : 499.97 GB (474.39 GB free)

        LaCie d2 quadra (button) 800mbit - 800mbit max

            EFI (disk2s1) <not mounted> : 210 MB

            Music/Movies (LaCie) (disk2s2) /Volumes/Music:Movies (LaCie) : 999.86 GB (139.81 GB free)

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

            Apple Inc. Thunderbolt to FireWire Adapter

     

    Configuration files: ⓘ

        /etc/hosts - Count: 20

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Adware: ⓘ

        ~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist

        One adware file found. [Remove]

     

    Unknown Files: ⓘ

        /Library/LaunchAgents/.svn/entries

           

        One unknown file found. [Check files]

     

    Kernel Extensions: ⓘ

            /Library/Application Support/Roxio

        [not loaded]    com.roxio.TDIXController (2.0 - 2015-10-07) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.IKMultimedia.driver.StompIO1 (1.0.0 - 2016-09-26) [Support]

        [not loaded]    com.Ondesoft.driver.OndeAudioRecorderDevice (1.0.0 - OS X 10.7 - 2016-09-26) [Support]

        [not loaded]    com.caiaq.driver.NIUSBGuitarRigMobileDriver (2.4.23 (R38) - 2016-09-26) [Support]

        [not loaded]    com.caiaq.driver.NIUSBHardwareDriver (2.4.23 (R38) - 2016-09-26) [Support]

        [not loaded]    com.devguru.driver.SamsungComposite (1.4.37 - SDK 10.6 - 2016-09-26) [Support]

        [loaded]    com.digidesign.iokit.DigiDal (9.0.6 - SDK 10.5 - 2016-09-26) [Support]

        [loaded]    com.hzsystems.terminus.driver (4 - 2016-09-26) [Support]

        [not loaded]    com.ikmultimedia.driver.StealthPedal (1.0.0 - 2016-09-26) [Support]

        [not loaded]    com.paceap.kext.pacesupport.master (5.8 - 2016-09-26) [Support]

        [not loaded]    com.roxio.BluRaySupport (1.1.6 - 2016-09-26) [Support]

        [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-09-26) [Support]

        [loaded]    com.waves.driver.soundgrid (2.0.0 - 2016-09-26) [Support]

        [not loaded]    com.wibu.codemeter.CmUSBMassStorage (1.0.7 - 2016-09-26) [Support]

        [not loaded]    com.zoom.R16USBAudioDriver (1.4.0 - SDK 10.6 - 2016-09-26) [Support]

        [loaded]    tc.tctechnologies.driver.PaeFireStudio (4.2.1 - SDK 10.8 - 2016-09-26) [Support]

     

            /System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

        [not loaded]    com.paceap.kext.pacesupport.leopard (5.8 - SDK 10.4 - 2011-07-08) [Support]

        [not loaded]    com.paceap.kext.pacesupport.panther (5.8 - SDK 10.-1 - 2011-07-08) [Support]

        [loaded]    com.paceap.kext.pacesupport.snowleopard (5.8 - SDK 10.6 - 2011-07-08) [Support]

        [not loaded]    com.paceap.kext.pacesupport.tiger (5.8 - SDK 10.4 - 2011-07-08) [Support]

     

            /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

        [not loaded]    com.devguru.driver.SamsungACMControl (1.4.37 - SDK 10.6 - 2016-03-15) [Support]

        [not loaded]    com.devguru.driver.SamsungACMData (1.4.37 - SDK 10.6 - 2016-03-15) [Support]

        [not loaded]    com.devguru.driver.SamsungMTP (1.4.37 - SDK 10.5 - 2016-03-15) [Support]

        [not loaded]    com.devguru.driver.SamsungSerial (1.4.37 - SDK 10.6 - 2016-03-15) [Support]

     

    Startup Items: ⓘ

        DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader

        PACESupport: Path: /Library/StartupItems/PACESupport

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    8 Apple tasks

        [loaded]    157 Apple tasks

        [running]    73 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    45 Apple tasks

        [loaded]    159 Apple tasks

        [running]    87 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    entries (2012-02-01) [Support]

        [running]    com.zoom.R16DeviceManager.plist.svn-base (2012-02-01) [Support]

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2015-02-16) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (2016-07-13) [Support]

        [failed]    com.avid.ApplicationManager.plist (2015-07-09) [Support]

        [failed]    com.avid.ApplicationManagerHelper.plist (2015-07-09) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2015-04-23) [Support]

        [running]    com.zoom.R16DeviceManager.plist (2015-10-29) [Support]

        [running]    net.culater.SIMBL.Agent.plist (2013-03-17) [Support]

        [loaded]    org.macosforge.xquartz.startx.plist (2012-09-28) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    PACESupport.plist (2011-07-07) [Support]

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-08-30) [Support]

        [loaded]    com.apple.aelwriter.plist (2013-03-18)

        [loaded]    com.apple.installer.osmessagetracing.plist (2016-05-18)

        [running]    com.apple.qmaster.qmasterd.plist (2010-08-26)

        [failed]    com.avid.asset.delivery.service.plist (2015-07-24) [Support]

        [loaded]    com.avid.bsd.shoetoolv120.plist (2015-08-16) [Support]

        [failed]    com.avid.project.sync.service.plist (2015-07-24) [Support]

        [failed]    com.avid.transport.client.plist (2015-07-24) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2015-04-23) [Support]

        [running]    com.paceap.eden.licensed.plist (2016-06-30) [Support]

        [loaded]    com.rogueamoeba.instanton-agent.plist (2014-03-25) [Support]

        [running]    com.waves.daemon.SoundGridProtocolService.plist (2011-01-19) [Support]

        [failed]    com.wibu.CodeMeter.Server.plist (2014-07-24) [Support]

        [loaded]    org.macosforge.xquartz.privileged_startx.plist (2012-09-28) [Support]

        [loaded]    tc.tctechnologies.PaeFireStudio.plist (2016-07-26) [Support]

     

    User Launch Agents: ⓘ

        [failed]    com.adobe.ARM.[...].plist (2013-03-28) [Support]

        [loaded]    com.bittorrent.uTorrent.plist (2015-02-21)

        [loaded]    com.divx.agent.postinstall.plist (2013-04-05) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

        [failed]    com.jdibackup.ZipCloud.autostart.plist (2014-08-21) Adware!  [Remove]

            /usr/bin/open

        [running]    com.nchsoftware.expressaccounts.agent.plist (2016-07-25) [Support]

        [running]    com.nchsoftware.expressinvoice.agent.plist (2014-10-02) [Support]

        [loaded]    com.nchsoftware.mixpad.schedule.LikeSurvey.plist (2015-02-18) [Support]

     

    User Login Items: ⓘ

        TomTomMyDriveConnectHelper    Application  (/Applications/TomTom MyDrive Connect.app/Contents/MacOS/TomTomMyDriveConnectHelper.app)

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Skype    Application  (/Applications/Skype.app)

        SIMBL Agent    Application  (/Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app)

        AppTrap    Application  (/Library/PreferencePanes/AppTrap.prefPane/Contents/Resources/AppTrap.app)

        Mail    Application  (/Applications/Mail.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        Memory Clean    Application  (/Applications/Memory Clean.app)

        NIHardwareAgent    Application Hidden (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)

        KiesAgent    Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

        fuspredownloader    Application Hidden (~/Library/Application Support/.FUS/fuspredownloader.app)

     

    Internet Plug-ins: ⓘ

        JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-21) Check version

        Default Browser: 601 - SDK 10.11 (2016-07-09)

        Flip4Mac WMV Plugin: 3.2.0.16   - SDK 10.8 (2013-05-03) [Support]

        iLokClientHelper: 3.6 - SDK 10.5 (2013-03-20) [Support]

        AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2015-02-16) [Support]

        FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-03) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-09)

        Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

        SharePointBrowserPlugin: 14.0.0 (2015-02-23) [Support]

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-03) [Support]

        DirectorShockwave: 12.0.2r122 - SDK 10.6 (2013-04-04) [Support]

     

    Safari Extensions: ⓘ

        AdBlock - BetaFish, Inc. - https://getadblock.com (2015-10-01)

        DivX Plus Web Player HTML5 <video> - © 2000-2013 DivX, LLC. - http://divx.com (2013-04-05)

     

    Audio Plug-ins: ⓘ

        DVCPROHDAudio: 1.3.2 (2013-03-23)

        JackRouter: JackRouter (2012-08-03) [Support]

        Digidesign CoreAudio: 9.0.6 - SDK 10.5 (2011-11-23) [Support]

     

    3rd Party Preference Panes: ⓘ

        AppTrap (2016-04-28) [Support]

        Flash Player (2016-08-30) [Support]

        Flip4Mac WMV (2013-05-03) [Support]

        Java (2016-07-21) [Support]

        Native Instruments USB Audio (2016-03-10) [Support]

        uPointer (2014-01-27) [Support]

        ZOOM R16ControlPanel (2015-12-09) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 999.35 GB Disk used: 330.99 GB

            Music/Movies (LaCie): Disk size: 999.86 GB Disk used: 860.05 GB

        Destinations:

            Time Machine (Seagate 3TB) [Local]

            Total size: 3.00 TB

            Total number of backups: 143

            Oldest backup: 23/09/2014, 12:00 AM

            Last backup: 27/09/2016, 5:58 AM

            Size of backup disk: Too small

                Backup size 3.00 TB < (Disk used 1.19 TB X 3)

     

    Top Processes by CPU: ⓘ

            28%    mds_stores

             2%    WindowServer

             2%    mds

             2%    kernel_task

             1%    SGProtocolService

     

    Top Processes by Memory: ⓘ

        1.31 GB    kernel_task

        688 MB    mds_stores

        664 MB    firefox

        197 MB    Skype

        172 MB    Dropbox

     

    Virtual Memory Information: ⓘ

        16.00 GB    Free RAM

        8.06 GB    Used RAM (11.99 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Sep 27, 2016, 07:56:37 AM    Self test - passed

        Sep 26, 2016, 12:50:34 PM    /Library/Logs/DiagnosticReports/GIMP-bin_2016-09-26-125034_[redacted].cpu_resou rce.diag [Details]

            /Applications/GIMP.app/Contents/MacOS/GIMP-bin

        Sep 26, 2016, 12:48:50 PM    /Library/Logs/DiagnosticReports/GIMP-bin_2016-09-26-124850_[redacted].hang

        Sep 26, 2016, 12:48:11 PM    /Library/Logs/DiagnosticReports/GIMP-bin_2016-09-26-124811_[redacted].cpu_resou rce.diag [Details]

        Sep 26, 2016, 12:46:29 PM    /Library/Logs/DiagnosticReports/GIMP-bin_2016-09-26-124629_[redacted].hang

        Sep 26, 2016, 12:45:30 PM    /Library/Logs/DiagnosticReports/GIMP-bin_2016-09-26-124530_[redacted].hang

        Sep 26, 2016, 12:20:38 PM    /Library/Logs/DiagnosticReports/Microsoft Word_2016-09-26-122038_[redacted].hang

            /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word

        Sep 26, 2016, 10:38:14 AM    ~/Library/Logs/DiagnosticReports/com.apple.preferences.sharing.remoteservice_20 16-09-26-103814_[redacted].crash

            /System/Library/PreferencePanes/SharingPref.prefPane/Contents/XPCServices/com.a pple.preferences.sharing.remoteservice.xpc/Contents/MacOS/com.apple.preferences. sharing.remoteservice

        Sep 26, 2016, 09:51:24 AM    /Library/Logs/DiagnosticReports/SGProtocolService_2016-09-26-095124_[redacted]. crash

            /System/Library/Extensions/SoundGrid.kext/Contents/MacOS/SGProtocolService

        Sep 26, 2016, 09:51:02 AM    /Library/Logs/DiagnosticReports/SGProtocolService_2016-09-26-095102_[redacted]. crash

        Sep 26, 2016, 09:36:54 AM    /Library/Logs/DiagnosticReports/SGProtocolService_2016-09-26-093654_[redacted]. crash

        Sep 26, 2016, 09:36:45 AM    /Library/Logs/DiagnosticReports/SGProtocolService_2016-09-26-093645_[redacted]. crash

        Sep 26, 2016, 09:29:47 AM    /Library/Logs/DiagnosticReports/SGProtocolService_2016-09-26-092947_[redacted]. crash

        Sep 26, 2016, 09:20:51 AM    /Library/Logs/DiagnosticReports/SGProtocolService_2016-09-26-092051_[redacted]. crash