Q: macOS Sierra has a serious issue that needs to be addressed soon
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Sep 23, 2016 10:24 PMby John Galt,Shut down your Mac and restart it in "Safe Mode". To learn how to do that please read: Try safe mode if your Mac doesn't finish starting up.
It will take longer to start in Safe Mode so allow it to do that. Then, log in as usual.
Then, choose Shut Down... from the (Apple) menu.
Any change?
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Sep 24, 2016 5:31 AMby dwb,SSince this isn't an issue on any of the 5 computers I have using Sierra I'm fairly certain the problem lies within your computer. John Galt offered up my first suggestion. The second, if that doesn't completely fix it is to download and install EtreCheck and post the results here. This will give us an idea of what's going on and what might be causing the stall.
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Sep 24, 2016 6:00 AMby odas123,Thanks for the reply John. In safe mode it always shuts down gracefully as it used to earlier. I tried a couple of times and each time I didn't see any issue in shutdown. However, when I start it in regular mode, it again goes in very long shutdown cycle as I mentioned in the original post. Any further suggestions or recommendations?
Thanks,
Osmand Das
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Sep 24, 2016 7:00 AMby odas123,Here is the report.
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EtreCheck version: 3.0.5 (309)
Report generated 2016-09-24 18:41:16
Download EtreCheck from https://etrecheck.com
Runtime 2:08
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
Takes too long to shut down in normal mode. Upon shut down the screen becomes grey and then then after 10 to 15 minutes it shuts down completely. This has been happening even since I installed macOS Sierra. I faced the same issue in Sierra Beta version, but then I rolled back to OS X El Capitan which (or any of the earlier versions) never had any issues. Recently I reinstalled final release of Sierra and again facing the same issue.
NOTE: This issue doesn’t occur in safe mode.
MacBook Air (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir5,2
1 1.8 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 173
Intel HD Graphics 4000
Color LCD 1440 x 900
macOS Sierra 10.12 (16A323) - Time since boot: less than an hour
APPLE SSD TS128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 120.47 GB (46.55 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Apple Inc. FaceTime HD Camera (Built-in)
Apple Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
/etc/sudoers, File size 2299 but expected 1563
Mac App Store and identified developers
/Library/Extensions
[not loaded] org.virtualbox.kext.VBoxDrv (4.2.4 - 2016-09-22) [Support]
[not loaded] org.virtualbox.kext.VBoxNetAdp (4.2.4 - 2016-09-22) [Support]
[not loaded] org.virtualbox.kext.VBoxNetFlt (4.2.4 - 2016-09-22) [Support]
[not loaded] org.virtualbox.kext.VBoxUSB (4.2.4 - 2016-09-22) [Support]
/System/Library/Extensions
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 (26925) - SDK 10.4 - 2016-09-22) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 (26925) - SDK 10.4 - 2014-10-07) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 (26925) - SDK 10.5 - 2014-10-07) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 (26925) - SDK 10.4 - 2014-10-07) [Support]
VirtualBox: Path: /Library/StartupItems/VirtualBox
Startup items are obsolete in OS X Yosemite
[not loaded] 7 Apple tasks
[loaded] 171 Apple tasks
[running] 79 Apple tasks
[killed] 14 Apple tasks
14 processes killed due to insufficient RAM
[not loaded] com.apple.jetsamproperties.Mac.plist (2016-08-26) [Support]
[not loaded] 42 Apple tasks
[loaded] 168 Apple tasks
[running] 80 Apple tasks
[killed] 14 Apple tasks
14 processes killed due to insufficient RAM
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-17) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2014-03-09) [Support]
[loaded] com.adobe.ARMDC.Communicator.plist (2016-07-17) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-17) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-29) [Support]
[loaded] com.ciscosystems.ciscoconnect.daemon.plist (2013-08-06) [Support]
[running] com.docker.vmnetd.plist (2016-09-18) [Support]
[loaded] com.linksys.linksysconnect.daemon.plist (2016-08-20) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2014-03-09) [Support]
[running] com.oracle.oss.mysql.mysqld.plist (2015-11-30) [Support]
[failed] com.adobe.ARM.[...].plist (2014-06-21) [Support]
[loaded] com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.737D2B24-D892-4F46-B74B-600 5B9184B1A.plist (2013-10-08)
[loaded] com.google.keystone.agent.plist (2016-07-17) [Support]
[failed] com.seagate.dashboard.plist (2014-06-20) [Support]
[not loaded] org.virtualbox.vboxwebsrv.plist (2012-11-23) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-17) [Support]
QuickTime Plugin: 7.7.3 (2016-09-14)
AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-13) [Support]
AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-13) [Support]
Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-17) Outdated! Update
SharePointBrowserPlugin: 14.2.0 - SDK 10.6 (2012-08-30) [Support]
Silverlight: 5.1.10411.0 - SDK 10.6 (2012-09-22) [Support]
DirectorShockwave: 11.6.6r636 (2012-08-09) [Support]
JavaAppletPlugin: Java 8 Update 65 build 17 (2016-01-12) Check version
EMusic: EMusic 1.0.0 (2014-10-19) [Support]
ATTConnectEventEntry: 10.7.109 - SDK 10.9 (2014-06-25)
Flash Player (2016-06-29) [Support]
Java (2015-10-07) [Support]
MySQL (2015-11-30) [Support]
Paragon NTFS for Mac ® OS X (2015-02-02) [Support]
Seagate Dashboard for Mac OSX (2014-10-07) [Support]
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 120.47 GB Disk used: 73.93 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 999.86 GB
Total number of backups: 4
Oldest backup: 8/21/16, 12:49 AM
Last backup: 9/21/16, 8:39 PM
Size of backup disk: Excellent
Backup size 999.86 GB > (Disk size 120.47 GB X 3)
23% com.apple.WebKit.WebContent(2)
12% kernel_task
8% WindowServer
5% ps
4% ionodecache
617 MB kernel_task
246 MB com.apple.WebKit.WebContent(2)
217 MB mdworker(11)
127 MB Safari
111 MB MTLCompilerService(5)
73 MB Free RAM
3.93 GB Used RAM (479 MB Cached)
172 MB Swap Used
Sep 24, 2016, 06:31:58 PM Self test - passed
Sep 23, 2016, 11:10:03 PM ~/Library/Logs/DiagnosticReports/ProtectedCloudKeySyncing_2016-09-23-231003_[re dacted].crash
/System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Helpers/Prote ctedCloudKeySyncing
Sep 22, 2016, 07:25:36 AM ~/Library/Logs/DiagnosticReports/cloudd_2016-09-22-072536_[redacted].crash
/System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd
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Best Regards,
Osmand
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Sep 24, 2016 7:11 AMby dwb,I saw three things: the Seagate, Linksys, and NTSF items which may require updates for Sierra to behave. Also I see that you use VirtualBox. has it been updated for Sierra? Also, I noted that it is auto launched. Is it running a guest OS when you shut down? This might explain it. When in safe mode these extensions (and the guest OS) wouldn't have loaded thus the faster shutdown.
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Sep 24, 2016 10:02 AMby odas123,So sorry for late response. Yes I followed what you pointed out. Removed Virtual box since I am no longer using it. Also updated seagate dashboard version. The main culprit is MySQL. I have stopped it and have also turned off auto run on startup. Now there are no issues with shut down process.
I appreciate your help. Thanks for looking into this.
Best Regards,
Osmand
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Sep 27, 2016 12:42 AMby emanuelfromaus,I too had the same issue for which you helped provide the solution.
However my experience was that when I updated the application Smart Switch after installing Sierra, I had the long delay in shutdown as described by many others (mine is a mid 2010 21.5 inch iMac).
I have deleted Smart Switch from my applications and the problem has gone.
My knowledge is not as extensive as the others preceding me in this post, and do not know whether MySQL is also the culprit for me, nor how to stop it or turn off auto run on startup.
I would like to re-install Smart Switch at some point in the future, and will need to update other applications as needed.
Will this be a recurring issue with other application updates, and not just for Smart Switch?
Is this an issue for Apple to resolve in a future update to Sierra or is it incumbent on me to do as Osmand (odas123) has done?
