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Helpful answers
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Sep 24, 2016 8:07 AM in response to Bob Ozbirnby zinacef,See if this might help -- If you get an error when trying to activate iMessage or FaceTime - Apple Support
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Sep 24, 2016 11:48 AM in response to Bob Ozbirnby Eric Root,Can you Message/FaceTime other people? Is she able to initiate a chat or FaceTime to you?
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Sep 24, 2016 12:07 PM in response to Eric Rootby Bob Ozbirn,She has no trouble with anyone else. No, she can't FaceTime or iMessage me.