HT204095: If iTunes doesn't recognize your iPhone, iPad, or iPod
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Q: Problem - itunes cannot read the contents of the iphone- (both on my Macbook or my PC iTunes)
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Sep 20, 2016 2:37 AMby Ingo2711,If this is a corporate iPhone, there might be restrictions set up, to prevent access.
If not, can you see the status bar of the phone in iTunes on your Mac when your phone is connected and all the different sections, for example Music, Apps, etc. ? Or does it only say "Other"?
In case there is only one "Other"section, this would be a sign of damaged data and you'll have to restore the phone.
Use iTunes to restore your iOS device to factory settings - Apple Support
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Sep 24, 2016 9:36 AMby jmr2,Go to Troubleshooting issues with iTunes for Windows updates.
This will fix the problem.
