Q: Time Machine not working after Sierra update
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Sep 24, 2016 5:22 AMby mrsjanc,Ok, Sierra downloaded and reinstalled, ran EtreCheck again (details below).
EtreCheck version: 3.0.5 (309)
Report generated 2016-09-24 13:19:23
Download EtreCheck from https://etrecheck.com
Runtime 1:46
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
MacBook Air (11-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir4,1
1 1.8 GHz Intel Core i7 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en0: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 950
Intel HD Graphics 3000
Color LCD 1366 x 768
macOS Sierra 10.12 (16A323) - Time since boot: less than an hour
APPLE SSD SM128C disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 120.10 GB (45.53 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.47 GB Online
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
/etc/sudoers, File size 2299 but expected 1563
Mac App Store and identified developers
[not loaded] 8 Apple tasks
[loaded] 169 Apple tasks
[running] 94 Apple tasks
[not loaded] com.apple.jetsamproperties.Mac.plist (2016-08-26) [Support]
[not loaded] 38 Apple tasks
[loaded] 161 Apple tasks
[running] 104 Apple tasks
[loaded] com.apple.installer.osmessagetracing.plist (2016-09-13)
[loaded] com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.F00661D4-E7EA-4A05-9787-5D5 800F45AD3.plist (2011-10-13)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
SpeechSynthesisServer Application Hidden (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
QuickTime Plugin: 7.7.3 (2016-09-14)
Silverlight: 5.1.30514.0 - SDK 10.6 (2014-08-12) [Support]
Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-07-22)
3rd Party Preference Panes: ⓘ
None
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 120.10 GB Disk used: 74.57 GB
Destinations:
MacBook [Network]
Total size: 749.66 GB
Total number of backups: 5
Oldest backup: 16/09/2016, 05:46
Last backup: 23/09/2016, 23:46
Size of backup disk: Excellent
Backup size 749.66 GB > (Disk size 120.10 GB X 3)
6% WindowServer
2% fontd
2% kernel_task
1% com.apple.AmbientDisplayAgent
0% ps
538 MB kernel_task
373 MB mdworker(16)
303 MB Go for Gmail
279 MB Safari
131 MB spindump
Virtual Memory Information: ⓘ
90 MB Free RAM
3.91 GB Used RAM (929 MB Cached)
0 B Swap Used
Sep 24, 2016, 12:37:07 PM Self test - passed
Sep 23, 2016, 10:47:09 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-09-23-224709_[redacted].crash
com.apple.iTunes - /Applications/iTunes.app/Contents/MacOS/iTunes
Sep 23, 2016, 07:01:21 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-190121_ [redacted].crash
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Sep 23, 2016, 06:36:41 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-183641_ [redacted].crash
Sep 23, 2016, 06:27:47 PM ~/Library/Logs/DiagnosticReports/cloudphotosd_2016-09-23-182747_[redacted].cras h
com.apple.cloudphotosd - /System/Library/CoreServices/cloudphotosd.app/Contents/MacOS/cloudphotosd
Sep 23, 2016, 05:46:26 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-174626_ [redacted].crash
Sep 23, 2016, 05:38:00 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-173800_ [redacted].crash
Sep 23, 2016, 05:34:32 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-173432_ [redacted].crash
Sep 23, 2016, 05:21:35 PM ~/Library/Logs/DiagnosticReports/rapportd_2016-09-23-172135_[redacted].crash
/Library/Rapport/*/rapportd.app/Contents/MacOS/rapportd
Sep 23, 2016, 05:03:13 PM ~/Library/Logs/DiagnosticReports/rapportd_2016-09-23-170313_[redacted].crash
Sep 23, 2016, 05:01:25 PM ~/Library/Logs/DiagnosticReports/rapportd_2016-09-23-170125_[redacted].crash
Sep 23, 2016, 04:35:26 PM ~/Library/Logs/DiagnosticReports/rapportd_2016-09-23-163526_[redacted].crash
Sep 23, 2016, 04:09:13 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-160913_ [redacted].crash
Sep 23, 2016, 03:57:43 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-155743_ [redacted].crash
Sep 23, 2016, 03:48:13 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-154813_ [redacted].crash
Sep 23, 2016, 03:35:49 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-153549_ [redacted].crash
Sep 23, 2016, 03:34:25 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-153425_ [redacted].crash
Sep 23, 2016, 03:12:23 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-151223_ [redacted].crash
Sep 23, 2016, 03:10:18 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-151018_ [redacted].crash
Sep 21, 2016, 08:51:43 PM ~/Library/Logs/DiagnosticReports/Safari_2016-09-21-205143_[redacted].crash
com.apple.Safari - /Applications/Safari.app/Contents/MacOS/Safari
Sep 21, 2016, 07:36:05 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-21-193605_ [redacted].crash
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Sep 24, 2016 6:15 AMby dwb,did you even restart in Safe Mode? If not, do so. Also make sure you have the most recent version of your Safari extensions. Finally, take a look at the CPU tab of Activity Monitor to see what your most active processes are. You still have something going on with Safari but it isn't possible to tell just from what's being posted in the EtreCheck listing. If updating extensions and the Safe Mode restart don't improve things we can take a look at something else.
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Sep 24, 2016 12:11 PMby mrsjanc,Ok, update on everything done...
Sophos and Rapport uninstalled...downloaded and reinstalled Sierra, backed up via time machine.
Only had one safari extension (add block plus), it was up to date but uninstalled it.
Restarted, restarted in safe-mode, restarted again.
Once all loaded checked CPU with just system running...there was an initial spike, sat and watched while it settled, watched for a few minutes, CPU stayed at over 97% idle...top processes were 'kernel_task, Go for Gmail. WindowServer, Activity Monitor'.
Launched Safari and sat with my FB page open, again, initial spike but once settled CPU stayed above 97% idle, same processes active as above.
Went to FB news feed in safari, initial spike but again after settling CPU stayed at over 97% idle, same active processes as above with the addition of the Facebook url.
After all this i ran EtreCheck again...
EtreCheck version: 3.0.5 (309)
Report generated 2016-09-24 19:56:07
Download EtreCheck from https://etrecheck.com
Runtime 1:54
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
MacBook Air (11-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir4,1
1 1.8 GHz Intel Core i7 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en0: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 950
Intel HD Graphics 3000
Color LCD 1366 x 768
macOS Sierra 10.12 (16A323) - Time since boot: less than an hour
APPLE SSD SM128C disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 120.10 GB (45.26 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.47 GB Online
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
/etc/sudoers, File size 2299 but expected 1563
Mac App Store and identified developers
[not loaded] 8 Apple tasks
[loaded] 174 Apple tasks
[running] 72 Apple tasks
[killed] 17 Apple tasks
17 processes killed due to insufficient RAM
[not loaded] com.apple.jetsamproperties.Mac.plist (2016-08-26) [Support]
[not loaded] 37 Apple tasks
[loaded] 170 Apple tasks
[running] 82 Apple tasks
[killed] 15 Apple tasks
15 processes killed due to insufficient RAM
[loaded] com.apple.installer.osmessagetracing.plist (2016-09-13)
[loaded] com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.F00661D4-E7EA-4A05-9787-5D5 800F45AD3.plist (2011-10-13)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
SpeechSynthesisServer Application Hidden (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
QuickTime Plugin: 7.7.3 (2016-09-14)
Silverlight: 5.1.30514.0 - SDK 10.6 (2014-08-12) [Support]
3rd Party Preference Panes: ⓘ
None
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 120.10 GB Disk used: 74.85 GB
Destinations:
MacBook [Network]
Total size: 749.66 GB
Total number of backups: 6
Oldest backup: 16/09/2016, 05:46
Last backup: 24/09/2016, 19:22
Size of backup disk: Excellent
Backup size 749.66 GB > (Disk size 120.10 GB X 3)
7% WindowServer
3% mds
2% fontd
1% kernel_task
1% com.apple.AmbientDisplayAgent
448 MB kernel_task
299 MB mdworker(17)
139 MB Go for Gmail
102 MB assistant_service
61 MB UserEventAgent(2)
Virtual Memory Information: ⓘ
148 MB Free RAM
3.85 GB Used RAM (642 MB Cached)
183 MB Swap Used
Sep 24, 2016, 07:36:46 PM Self test - passed
Sep 24, 2016, 05:49:23 PM /Library/Logs/DiagnosticReports/backupd_2016-09-24-174923_[redacted].cpu_resour ce.diag [Details]
/System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd
Sep 23, 2016, 10:47:09 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-09-23-224709_[redacted].crash
com.apple.iTunes - /Applications/iTunes.app/Contents/MacOS/iTunes
Sep 23, 2016, 07:01:21 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-190121_ [redacted].crash
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Sep 23, 2016, 06:36:41 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-183641_ [redacted].crash
Sep 23, 2016, 06:27:47 PM ~/Library/Logs/DiagnosticReports/cloudphotosd_2016-09-23-182747_[redacted].cras h
com.apple.cloudphotosd - /System/Library/CoreServices/cloudphotosd.app/Contents/MacOS/cloudphotosd
Sep 23, 2016, 05:46:26 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-174626_ [redacted].crash
Sep 23, 2016, 05:38:00 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-173800_ [redacted].crash
Sep 23, 2016, 05:34:32 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-173432_ [redacted].crash
Sep 23, 2016, 05:21:35 PM ~/Library/Logs/DiagnosticReports/rapportd_2016-09-23-172135_[redacted].crash
/Library/Rapport/*/rapportd.app/Contents/MacOS/rapportd
Sep 23, 2016, 05:03:13 PM ~/Library/Logs/DiagnosticReports/rapportd_2016-09-23-170313_[redacted].crash
Sep 23, 2016, 05:01:25 PM ~/Library/Logs/DiagnosticReports/rapportd_2016-09-23-170125_[redacted].crash
Sep 23, 2016, 04:35:26 PM ~/Library/Logs/DiagnosticReports/rapportd_2016-09-23-163526_[redacted].crash
Sep 23, 2016, 04:09:13 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-160913_ [redacted].crash
Sep 23, 2016, 03:57:43 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-155743_ [redacted].crash
Sep 23, 2016, 03:48:13 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-154813_ [redacted].crash
Sep 23, 2016, 03:35:49 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-153549_ [redacted].crash
Sep 23, 2016, 03:34:25 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-153425_ [redacted].crash
Sep 23, 2016, 03:12:23 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-151223_ [redacted].crash
Sep 23, 2016, 03:10:18 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-151018_ [redacted].crash
Sep 21, 2016, 08:51:43 PM ~/Library/Logs/DiagnosticReports/Safari_2016-09-21-205143_[redacted].crash
com.apple.Safari - /Applications/Safari.app/Contents/MacOS/Safari
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Sep 24, 2016 12:37 PMby Allan Eckert,It doesn't appear that you uninstalled Rapport correctly because there are still bits and pieces of that are crashing on your Mac.
In addition, there appear to be problems with Safari and Photos are indicated by the crashes.
It might be time for you to reinstall Sierra to see if that will fix the problems that Sophos and Rapport have created with your operating system.
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Sep 24, 2016 12:42 PMby mrsjanc,I did do a proper uninstall of Rapport so don't know why there are still bits of it left on...also, if you read again you will see i have already reinstalled Sierra!...did it earlier today!
What is causing safari and photos to be an issue and how can i get rid of the left over bits of rapport?
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Sep 24, 2016 12:59 PMby mrsjanc,Ok, used spotlight to search out other rapport bits left behind and i found the following...
Under developer...
com.trusteer.rapport.rapportd.plist ...looked like a text file can post the info on it if needed.
rapportd...unix executable, a black box with the word exec in it.
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by Allan Eckert,Oct 5, 2016 5:04 PM
Allan Eckert
Oct 5, 2016 5:04 PM
in response to roryfromwallingford
Level 9
(54,015 points)
DesktopsI doubt that it is anything Apple can "sort out" as you say. it is more likely a problem with your Mac that you must sort out instead.
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Oct 6, 2016 3:59 AMby mrsjanc,I don't think roryfromwallingford was threadjacking, probably like me wondering why there's been no response to this for a good few days...so just to update from my end, all sophos and rapport files were removed properly (including those odd left over files I found) add block plus was also removed, the comp has been restarted in safe mode...it was mentioned earlier that if removing these things did not improve all the problems then there were other things that could be looked into but, all correspondence stopped for some reason!...you now seem to be saying it's my comp that's the problem!
Anyway, to update, time machine seems to be running ok now, still no camera since Yosemite update and for some reason my wifi disconnects every time the comp goes to sleep or the the safari browser is minimised, it never did that before.
