granul
Level 1 (8 points)
Mac App Store

Q: Sierra App Store update

Hi!

I upgrade to Sierra and i'm getting this error message in the app store every time I click on update,  I tried with erase cache but it problem still there.

 

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iMac, iOS 10

Posted on Sep 24, 2016 10:55 AM

by Carolyn Samit,Solvedanswer
Carolyn Samit Carolyn Samit
Level 10 (124,341 points)
Apple Music
A:

A Safe Mode boot deletes system caches that may help and only takes a few minutes.

 

Follow these steps to start up into safe mode.

  1. Start or restart your Mac.
  2. Immediately after you hear the startup sound, press and hold the Shift key.
  3. Release the Shift key when you see the Apple logo appear on the screen.

After the Apple logo appears, it might take longer than usual to reach the login screen or your desktop. This is because your Mac performs a directory check of your startup disk as part of safe mode.

To leave safe mode, restart your computer without pressing any keys during startup.

 

Then try the App Store.

Posted on Sep 24, 2016 12:37 PM

Close
granul

Q: Sierra App Store update

  • All replies
  • Helpful answers

  • by Carolyn Samit,Solvedanswer

    Carolyn Samit Carolyn Samit Sep 24, 2016 12:37 PM in response to granul
    Level 10 (124,341 points)
    Apple Music
    Sep 24, 2016 12:37 PM in response to granul

    A Safe Mode boot deletes system caches that may help and only takes a few minutes.

     

    Follow these steps to start up into safe mode.

    1. Start or restart your Mac.
    2. Immediately after you hear the startup sound, press and hold the Shift key.
    3. Release the Shift key when you see the Apple logo appear on the screen.

    After the Apple logo appears, it might take longer than usual to reach the login screen or your desktop. This is because your Mac performs a directory check of your startup disk as part of safe mode.

    To leave safe mode, restart your computer without pressing any keys during startup.

     

    Then try the App Store.

  • by granul,

    granul granul Sep 24, 2016 12:38 PM in response to granul
    Level 1 (8 points)
    Mac App Store
    Sep 24, 2016 12:38 PM in response to granul

    Thank you it works, so I will remember this option for next time

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 24, 2016 12:43 PM in response to granul
    Level 10 (124,341 points)
    Apple Music
    Sep 24, 2016 12:43 PM in response to granul

    You're welcome