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All replies
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Helpful answers
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Sep 22, 2016 2:32 PM in response to Mike Walker1by joe_7399,Hi Mike Walker1,
I see that you're unable to use your iPhone due to a message that says "attempting data recovery". I'd like to help you get things working again.
If your iPhone is getting stuck during startup, take a look at this website for guidance:If your iPhone, iPad, or iPod touch won't turn on - Apple Support
Take care! -
Sep 23, 2016 4:09 AM in response to Mike Walker1by rotorbailey,I had the same issue. I restored my iPhone 6S backup to my new iPhone 7. iTunes then asked to update to 10.0.1. After rebooting, the phone appeared to fail the validation step and then went into "attempting data recovery". After completing, the phone appears to work fine, and reports 10.0.1 installed.
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Sep 23, 2016 2:14 PM in response to rotorbaileyby The Hardy Hamster,Hi, My iPhone 7 just did exactly the same.
Crashed after it downloaded iOS 10.0.1 during the verification stage.
Took an age to 'Recover Data' but all seems OK now and phone reports iOS version as 10.0.1 in settings.
Phone was restored from an iPhone 5 backup.
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Sep 23, 2016 2:16 PM in response to The Hardy Hamsterby Mike Walker1,Yeah. It seems to be working fine now. Just strange and a little scary for a minute.
Thanks to all who responded.
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Sep 23, 2016 6:08 PM in response to Mike Walker1by JerryOnTheBlock,Same issue while upgrading to 10.0.2.
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Sep 23, 2016 6:58 PM in response to Mike Walker1by akipapa,My iPhone 7 had the same issue, twice:
1) Update from 10.0.0 to 10.0.1 by iTunes after restore from an iPhone 6 backup
2) Update from 10.0.1 to 10.0.2 by iTunes but with no backup restore
*Windows 10
The "attempting data recovery" screen took a relatively long time(maybe 10 minutes), and it followed a prompt "press home to recover".
During the process, iTunes was giving a message called "iTunes could not connect to the iPhone because it is locked with a passcode" and did nothing revolves data restore/recovery.
When the update completed, my iPhone seemed to be back to normal.
Although English is not my native language, the words "attempting" and "recovery" bothered me, sounds like there was some "failure" occurred, I searched the web and found nothing, I think maybe this is new from iOS 10.
I will appreciate it if someone can give some information about why this is happening.
Thanks!
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P.S. There was no any failure appeared on iTunes side except the passcode thing, iTunes status:
Extracting software ->
Backing up iPhone 7 ->
Preparing iPhone for software update ->
verifying updated iPhone software ->
Updating iPhone software ->
verifying updated iPhone software(again)->
Updating iPhone firmware->
iTunes could not connect to the iPhone... , at the same time, "attempting data recovery" happened on iPhone side.
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Sep 23, 2016 6:54 PM in response to akipapaby Baalzamon,This is exactly what happened to me as well. Also on Windows 10, my original backup was from my 5s. Then from 10.0.1 to .2 the exact same. A little worrisome considering it has occurred twice now, but everything seems fine after updating. Very strange. I may try restoring from backup and doing an OTA update.
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Sep 23, 2016 10:45 PM in response to akipapaby JedWare,This occurred on all my iphone7 devices. This recovering step does not happen on any of other devices. Is this a known step or something that needs to be investigated?
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Sep 24, 2016 1:26 AM in response to JedWareby ChrisE47,Same here. It happened from 10.0.0 to 10.0.1 and from 10.0.1 to 10.0.2
Is this a software or hardware issue ?
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Sep 24, 2016 5:13 AM in response to Mike Walker1by F1le,Same happened to me from 10.0.1 to 10.0.2 it restarted with the comment "attempting data recovery". Good I had made a backup before the update, but after recovery everything went fine and 10.0.2 appeared.
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Sep 24, 2016 8:52 AM in response to Mike Walker1by Karpette,Same thing for me.
Restored a backup from my 5S 10.0.1 to my brand new 7 also in 10.0.1. Was ok, until a tried to updated it to 10.02 through iTunes (from Windows 10).
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Sep 24, 2016 9:56 AM in response to The Hardy Hamsterby The Hardy Hamster,So this morning I decided to update from iOS 10.0.1 to 10.0.2 but this time did it over the air (i.e. using software update in the iPhone settings) rather than using iTunes.
It worked perfectly - no 'attempting data recovery' or any other issues.
BTW I run iTunes on windows 10 with the anniversary update.
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Sep 24, 2016 10:04 AM in response to The Hardy Hamsterby Baalzamon,Hmm, perhaps it is an iTunes update issue then? If this does not occur OTA. I'll try to roll back to my 10.0.1 and backup and give it another go OTA.
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Sep 24, 2016 1:17 PM in response to Mike Walker1by Tario70,So I have an iPhone 7 128GB & when I got the phone I updated from 10.0.0 to 10.0.1, using iTunes on Windows 10, before restoring from a backup. On the final boot up I got a screen saying "Attempting data recovery"
When 10.0.2 released, I did the same thing. iTunes update on Windows 10. Update completes, final reboot & again "attempting data recovery"
My roommate has an iPhone 7 Plus 128GB. Going from 10.0.0 to 10.0.1 via iTunes on their Windows 10 machine (but a different computer) did the same thing (though they restored from backup first). They then updated over-the-air to 10.0.2 but did NOT see the "attempting data recovery" screen. So 10.0.0 to 10.0.1 via iTunes = "attempting data recovery", 10.0.2 via OTA = no "A.D.R" screen.
I did call Apple, but they say this was how the new iOS does it now. So I pulled my iPhone 6 out (as I'm still waiting to send it to AT&T) & did the update from 10.0.1 to 10.0.2. I did not get the "Attempting Data Recovery" screen at all. So it can't be the iOS version.
I called Apple a 2nd time & they said they would flag it, but that I shouldn't worry. Personally I don't think this is normal behavior.
