Vickybri

Q: Mac Book Pro will not turn on properly

hi all,

 

hoping for me help as i am rather panicky right now!

 

I downloaded the lasted IOS update last Saturday night. and I was playing the sims 3 on the Sunday (don't know if this is actually relevant). the sims 3 crashes completely (Couldnt exit it in any way). so I had to power of manually by holding power button until it turned off.

 

since then I have had the Apple with the loading bar reach until half way, stop and then some horrible black coding comes down the left hand side and then get the 'your computer was restarted because of a problem' in many languages screen. this is just a non stop loop.

 

any suggestions would be greatly appreciated and I really hope my Mac isn't completly broken! and I apologise for lack of capital letters/spelling mistakes and i am frantically typing on my phone!

MacBook Pro, null

Posted on Sep 24, 2016 1:50 PM

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Q: Mac Book Pro will not turn on properly

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  • by lllaass,

    lllaass lllaass Sep 24, 2016 1:52 PM in response to Vickybri
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    Sep 24, 2016 1:52 PM in response to Vickybri

    What model MacBook Pro?

    iPads, iPhones and iPod touches have iOS, Mac have OSX/Mac OS

     

    - Try resetting the SMC and NVRAM/PRAM

    Intel-based Macs: Resetting the System Management Controller (SMC)

    https://support.apple.com/en-us/HT201295

    About NVRAM and PRAM

    https://support.apple.com/en-us/HT204063

    - Try starting in Safe Mode

    OS X: What is Safe Boot, Safe Mode?

    https://support.apple.com/en-us/HT201262

    - Boot to Recovery and repair the startup disk

    OS X: About OS X Recovery - Apple Support

    https://support.apple.com/en-us/HT201314

    - If it is repairable reinstall the OSX

    How to reinstall OS X on your Mac - Apple Support

    https://support.apple.com/en-us/HT204904

    - If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.

    Then format the startup disk and do a fresh install of OSX


    This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum or other appropriate forum.

  • by Kappy,Apple recommended

    Kappy Kappy Sep 24, 2016 1:54 PM in response to Vickybri
    Level 10 (271,367 points)
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    Sep 24, 2016 1:54 PM in response to Vickybri

    I think you mean OS X, right? iOS is for iDevices. OS X is for the computers.

     

    You experienced a kernel panic. Please see Mac OS X- How to log a kernel panic, then see if you can locate a panic report coinciding with the date and time your computer experienced the panic. Please select and copy the report's content and post it here.

     

    It is entirely possible that there has been a hardware failure of some kind such as a failed drive. I need you to try the following:

     

    Fix Non-Working Sierra Installations

     

    Try each of these in order. Test to see if the computer is working properly:

     

    1. Reset the PRAM
    2. Reset the System Management Controller (SMC)
    3. Start the computer in Safe Mode, then restart normally. This is slower than a standard startup. Hold down the SHIFT key immediately after hearing the startup chime until you see the Apple logo and progress bar.
    4. Repair the disk by booting the from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the the side list.  Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
    5. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  • by Vickybri,

    Vickybri Vickybri Sep 24, 2016 1:59 PM in response to lllaass
    Level 1 (4 points)
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    Sep 24, 2016 1:59 PM in response to lllaass

    Thank you- I wasn't sure if it was posted correctly as it was quite hard

    to tell on my phone. i did mean the Mac OS sierra I believe rather than iOS .. my bad. I dont know  I would find the model (sorry I really am useless with computers!) - but I did purchase it brand new in 2013

  • by Vickybri,

    Vickybri Vickybri Sep 24, 2016 2:14 PM in response to Kappy
    Level 1 (4 points)
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    Sep 24, 2016 2:14 PM in response to Kappy

    I did the first 3 steps which appeared to do nothing. i tried to repair the disc like you said but it says 'first aid process has failed. If it is possible back up the data on this volume.' - I take it that my next course of action of to reinstall OS x?

  • by Kappy,

    Kappy Kappy Sep 24, 2016 2:23 PM in response to Vickybri
    Level 10 (271,367 points)
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    Sep 24, 2016 2:23 PM in response to Vickybri

    Afraid not. Your next course of action is to follow those instructions. Backup your data ASAP. You can then erase the drive and reinstall OS X, if possible. If not, then your drive has failed and must be replaced.

    Install El Capitan from Scratch

     

         Backup if possible before continuing.

     

    1. Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:
    2. Select Disk Utility from the Utility Menu and click on Continue button.
    3. When Disk Utility loads select the volume (indented entry, usually Macintosh HD) from the Device list.
    4. Click on the Erase icon in Disk Utility's main window. A panel will drop down.
    5. Set the Format type to Mac OS Extended (Journaled.)
    6. Click on the Apply button, then wait for the Done button to activate and click on it.
    7. Quit Disk Utility and return to the Utility Menu.
    8. Select Reinstall OS X and click on the Continue button.

    If Disk Utility is unable to find the drive or if erasing fails then the drive has failed.

  • by lllaass,

    lllaass lllaass Sep 24, 2016 2:27 PM in response to Vickybri
    Level 10 (189,522 points)
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    Sep 24, 2016 2:27 PM in response to Vickybri

    Do you have a backup?

    Does Disk Utility list the SMART status as verified?

    If it says verified and you have a backup then boot to Recovery, format the disk and reinstall OSX and see if that works. The disk may be failing and unreliable though.

     

    If no backup or it says other than verified, from Recovery, install OSX on external disk, boot from that disk and try to recover data from the disk.

     

    If DU says other than verified replace the disk and install OSX

  • by Vickybri,

    Vickybri Vickybri Sep 24, 2016 2:40 PM in response to Kappy
    Level 1 (4 points)
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    Sep 24, 2016 2:40 PM in response to Kappy

    cool, thanks. i assume you have to back up onto something external as supposed to something within the computer? I do not have an external hard drive or anythinG.

  • by Kappy,

    Kappy Kappy Sep 24, 2016 2:49 PM in response to Vickybri
    Level 10 (271,367 points)
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    Sep 24, 2016 2:49 PM in response to Vickybri

    Yes, that is correct. You will need something to which you can store just your data and files as a minimum. If you don't hqve much to backup, then you may be able to use a USB flash drive. If you have a lot to backup or want to backup the entire drive, then you will need something larger such as an external USB drive.

  • by Kappy,

    Kappy Kappy Sep 24, 2016 2:49 PM in response to lllaass
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    Sep 24, 2016 2:49 PM in response to lllaass

    SMART is not reported in El Capitan or Sierra versions of Disk Utility.

  • by lllaass,

    lllaass lllaass Sep 25, 2016 1:29 AM in response to Kappy
    Level 10 (189,522 points)
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    Sep 25, 2016 1:29 AM in response to Kappy

    I disagree. See below screenshots

    Screen Shot 2016-09-25 at 4.24.56 AM.png

    Above in Sierra 2013 Mac Pro

     

    Screen Shot 2016-09-25 at 4.27.40 AM.png

    Above EL Capitan on 2012 Mac Mini

    Kappy wrote:

     

    SMART is not reported in El Capitan or Sierra versions of Disk Utility.