5Eklys

Q: Rental movies not downloading

Up until last week, I had no issue with movies rented from AppleTV.

Today, the home-screen had changed.

 

We managed to call up a couple of movies for rental - clicked 'rent and watch now' - and both showed as '29 days to go' .... each time we clicked it, it went to 'preview'.

 

Is anybody else having the same issue? If so, how did you clear the problem?

Thank you.

Posted on Sep 25, 2016 1:20 AM

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Q: Rental movies not downloading

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 25, 2016 2:43 AM in response to 5Eklys
    Level 10 (104,146 points)
    Apple TV
    Sep 25, 2016 2:43 AM in response to 5Eklys

    Try the following steps for the Apple TV 2 & 3, check whether things are working after each step where appropriate, before trying the next.


    1. Restart the Apple TV (Settings > General > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > General > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > General > Reset > Restore)


    Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.


    1. Restart the Apple TV (Settings > System > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > System > Reset > Restore)