lj_1

Q: Iphone 7 gets really hot during use.

 I just received my iphone 7 in Jet Black and the phone gets very hot while i'm using it.  Does apple know about this issue?

<Edited by Host>

iPhone 7, iOS 10

Posted on Sep 20, 2016 3:40 AM

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Q: Iphone 7 gets really hot during use.

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  • by nk0072,

    nk0072 nk0072 Sep 19, 2016 11:25 AM in response to lj_1
    Level 1 (4 points)
    iPhone
    Sep 19, 2016 11:25 AM in response to lj_1

    My phone had the same exact experience. Got super hot and then went dead.

  • by ThomasM2,

    ThomasM2 ThomasM2 Sep 19, 2016 12:32 PM in response to nk0072
    Level 1 (19 points)
    Sep 19, 2016 12:32 PM in response to nk0072

    Hello, is it is possible that the iPhone gets higher temperatures than usual, especially with new and more sophisticated hardware.

    When this is happening, try not to use the iPhone for at least 10 minutes or so, and that even if you don't receive a notification on your iPhone just like "iPhone needs to cool down before you can use it"

    And when that message appears of course, you absolutely can't use your iPhone

  • by TheeCrewChief,Helpful

    TheeCrewChief TheeCrewChief Sep 19, 2016 12:40 PM in response to lj_1
    Level 1 (17 points)
    iPhone
    Sep 19, 2016 12:40 PM in response to lj_1

    My phone is having the same issue and having problems charging. I am not using it any different than I would use it with my old iPhone 6 that didn't have any problems.

  • by Arrow->,

    Arrow-> Arrow-> Sep 19, 2016 3:06 PM in response to lj_1
    Level 1 (8 points)
    iPhone
    Sep 19, 2016 3:06 PM in response to lj_1

    Same thing happens to me... even when not using it for long periods of time or under heavy load.  

    May drop into an Apple store this weekend and ask.

  • by Rocco02,Solvedanswer

    Rocco02 Rocco02 Sep 19, 2016 6:10 PM in response to lj_1
    Level 1 (14 points)
    Sep 19, 2016 6:10 PM in response to lj_1

    Hello, I got my iphone 7 today at 3pm. By 6pm Battery about dead. (hardly used it). It also gets very hot just when sending a few text. Also, within five minutes went from 97% battery to 86%. This is so frustrating especially for a $750 phone. I can only imagine what the battery life would be if I used it how I usually would with my old iphone 5c. I really hope there is a recall. My phone seriously is getting extremely hot. Its almost scary.

  • by drreedpharmd,Helpful

    drreedpharmd drreedpharmd Sep 19, 2016 7:35 PM in response to lj_1
    Level 1 (9 points)
    iPhone
    Sep 19, 2016 7:35 PM in response to lj_1

    My husband and I both got new phones Sunday and they get hot after about 10 min of use. I've also charged it twice today already and all I've done is check facebook and email. These phones are way too expensive to not work correctly.

  • by SVOXO,

    SVOXO SVOXO Sep 21, 2016 5:00 PM in response to lj_1
    Level 1 (4 points)
    iPhone
    Sep 21, 2016 5:00 PM in response to lj_1

    I'm having the same issues. My phone is often at 50% within two hours of being off of the charger and I only send text and check email most of the time.

  • by KBakaMsUnruly,Helpful

    KBakaMsUnruly KBakaMsUnruly Sep 23, 2016 8:35 PM in response to lj_1
    Level 1 (9 points)
    Sep 23, 2016 8:35 PM in response to lj_1

    ME TOO...just got my 7 plus and it gets HOT around the camera area

  • by applesiddartha,

    applesiddartha applesiddartha Sep 23, 2016 10:59 PM in response to lj_1
    Level 1 (4 points)
    iPhone
    Sep 23, 2016 10:59 PM in response to lj_1

    A friend and I both bought our phones today, and they both heat up in a matter of minutes? Is this safe? Does apple have any comment about it?

  • by DavidinFortMill,

    DavidinFortMill DavidinFortMill Sep 24, 2016 5:24 AM in response to lj_1
    Level 1 (4 points)
    Sep 24, 2016 5:24 AM in response to lj_1

    I just received my iPhone 7 plus yesterday and while it was on streaming a  video feed for about an hour, it got so hot that the phone stopped responding completely.  I even tried the hard reset and got no response the first two times but then it successfully rebooted.  My iPhone 5S never had issues doing this exact thing.

  • by Btczk,

    Btczk Btczk Sep 24, 2016 7:42 AM in response to lj_1
    Level 1 (4 points)
    Sep 24, 2016 7:42 AM in response to lj_1

    If I play any games on my iPhone 7, it gets hot super fast - if I stop playing them it cools down. I also found that when I put my music on full it heats up too. Also the battery life is atrocious and is nothing like what apple said it would be like, It goes down drastically even in light use.

     

    This is really annoying for me as it's the reason I upgraded from my iPhone 6, as that would do this sort of thing too.

  • by KirstieTcLiu,

    KirstieTcLiu KirstieTcLiu Sep 24, 2016 10:19 AM in response to Btczk
    Level 1 (8 points)
    Sep 24, 2016 10:19 AM in response to Btczk

    Exactly same issues here, i upgraded to 7 because my 6s had the same problem and i thought because the phone and battery where having this issue because i had it for a while. But this is a brand new phone, it shouldn't heat up like this, losses the battery charge really quick, I hope Apple may have some solutions to deal with these problems!!

  • by andrewf09,

    andrewf09 andrewf09 Sep 24, 2016 9:23 PM in response to lj_1
    Level 1 (4 points)
    Sep 24, 2016 9:23 PM in response to lj_1

    Got my phone today and it got so hot I couldn't hold it. I turned it off and 10min later it's still REALLY hot.

  • by usfbullnphx,

    usfbullnphx usfbullnphx Sep 25, 2016 3:36 AM in response to lj_1
    Level 1 (4 points)
    Sep 25, 2016 3:36 AM in response to lj_1

    I Had the same issue. The brick was also hot during charging.  I upgraded to 10.0.2 and the problem seems to have stopped.

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