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All replies
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Helpful answers
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Sep 25, 2016 7:55 AM in response to Jamie Walpoleby imobl,You cannot 'delete' an AppleID. If the iPhone is asking for
your old AppleID, you can recover it and password if needed
here:
If the iPhone is asking for a different AppleID (that was installed
while the iPhone was not in your possession), only the person
who initiated that Activation Lock can remove it. If you were the
original purchaser of the iPhone new from Apple or an Apple authorized
iPhone retailer and can prove that purchase with a receipt showing the
serial number of the iPhone, take that proof of purchase and the iPhone
to the nearest Apple store where they may assist you. Make a Genius
Bar appointment to avoid delay.
Make a Genius Bar Reservation
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Sep 25, 2016 7:58 AM in response to Jamie Walpoleby AppleJen77,Hi there, Jamie Walpole!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having issues with your Apple ID. I know how important it is to be sure you are able to activate the iPhone. The good news is an Apple ID is not deleted usually, so what you can do is go to the article with help: If you forgot your Apple ID. At the bottom of the article are steps to contact Apple if you are not able to recall the email address associated with your Apple ID and they will be happy to help you get access to the iPhone again.
Have a great day!
