maudel

Q: imposible to create id with my email

hello, i have  a problem.

 

another user mistakenly created with my mail an Apple ID, and never confirmed because it really is my email.

I have prayed to unlock apple support this email, and have told me that it is impossible because it is not my own and can not.

It seems absurd that someone is wrong with the mail and the true owner of that email is impaired forever or to use your mail to have the apple id

Posted on Sep 25, 2016 7:46 AM

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Q: imposible to create id with my email

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Sep 25, 2016 7:50 AM in response to maudel
    Level 9 (78,367 points)
    iTunes
    Sep 25, 2016 7:50 AM in response to maudel

    I wouldn't have thought that he could have created an Apple ID without being able to verify the address - it's all rather odd. I can't promise that you'll get any better help, but you could try treating this as a security issue and approaching Apple on that basis. This Apple Help page provides contact information for various countries for security problems with an Apple ID:

     

    http://support.apple.com/en-us/HT5699

  • by maudel,

    maudel maudel Sep 25, 2016 8:07 AM in response to Roger Wilmut1
    Level 1 (8 points)
    Publishing
    Sep 25, 2016 8:07 AM in response to Roger Wilmut1

    I've tried, but I am told that to protect users can not delete that account .... it has a security flaw, because if I enter that account and password that I could change (because the email is my email) leave me the data of the user who created the account is in another country.

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Sep 25, 2016 8:27 AM in response to maudel
    Level 9 (78,367 points)
    iTunes
    Sep 25, 2016 8:27 AM in response to maudel

    You can change the password to lock him out; can you remove his data and enter your own? It's a very unsatisfactory situation and if you can't change his details probably all you can do is forget about it and if you want to create another Apple ID do so with another email address.

  • by maudel,

    maudel maudel Sep 25, 2016 8:34 AM in response to Roger Wilmut1
    Level 1 (8 points)
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    Sep 25, 2016 8:34 AM in response to Roger Wilmut1

    I changed the password and I could go, but I can not do more because it asks me to update security questions, which I did not answer because I have not put myself, and I stay there without being able to continue.

    principle I want you to solve the problem, I've created a new id with another post, but it seems absurd to keep locked my primary email by mistake someone else and that someone else can not use that id because it is not your mail: (

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Sep 25, 2016 8:36 AM in response to maudel
    Level 9 (78,367 points)
    iTunes
    Sep 25, 2016 8:36 AM in response to maudel

    You're not talking to Apple here - this is a user to user forum - and in this situation only Apple can help you. They evidently haven't been much help so far - your only option (other than giving up on it) is to try to escalate the matter with them. Possibly someone higher up the chain might be more help.

  • by maudel,

    maudel maudel Sep 25, 2016 9:02 AM in response to Roger Wilmut1
    Level 1 (8 points)
    Publishing
    Sep 25, 2016 9:02 AM in response to Roger Wilmut1

    I am quotient I'm talking to another user, up above I mentioned to support the block, and they told me they would send a link to put expose the problem .... but so far I have not received anything

     

     

    Thank you for listening