liquidxryu
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Q: iOS 10 zoom causing lag & unresponsiveness

Hello,

    I have multiple devices running iOS 10 ranging from an iPhone 5S, iPad mini 4, iPhone SE, and iPad Air 2.  I have noticed that when the zoom toggle in settings is set to on (whether zoomed in or not), I experience a tremendous amount of lag, touch unresponsiveness, and inaccurate touching.  It doesn't matter if I'm zoomed in all the way or zoomed out (double-tap with 3 fingers), simple navigation creates all sorts of problems for me.  I'll describe a few issues that I am encountering below.;

 

1)  Touch commands will sometimes not register.  Even simple actions such as scrolling through different pages on the home screen to pinch-to-zoom in Safari & pictures have problems

2)  When zoomed in, a lot of times, my button pressed are inaccurate.  For example, a major problem I have is while in the mail app.  If I swipe to the left to delete an email, I will get sporadic movement.  In most cases, I have to swipe a little to the right of the line in order to do a full swipe.  In other cases, sometimes touching a button like "OK" or pressing another button does not register.  I may have to press slightly above, below, or around it to register.  This is extremely troublesome.  I especially have this issue with my iPad Air 2.  I'm leaning towards it being a faulty digitizer.

 

Please note that when the zoom toggle is set to off in the settings app, I have no issues with lag or unresponsiveness.

 

Is anyone else having this same issue? 

iPad Air, iOS 9.3.5, iPad Air 2

Posted on Sep 16, 2016 7:04 AM

by kapoek,Solvedanswer
kapoek kapoek
Level 1 (14 points)
Accessibility
A:

I'm having that same issue. Both on my iPhone and my iPad. Both running iOS 10 at the moment. The issue is not related to iOS 10 in my opinion because I have been experiencing this issue for quite some time now.

Setting the zoom toggle to OFF makes the issue go away indeed, but of course this is not the solution. There is a reason why I need that zoom functionality. Disabling the zoom functionality makes it very hard for me to use my iPhone and iPad in some circumstances. So I find myself constantly toggling the zoom functionality ON and OFF again. Very annoying. I hope we will get a fix for this any time soon.

Posted on Sep 20, 2016 8:17 PM

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liquidxryu

Q: iOS 10 zoom causing lag & unresponsiveness

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  • by kapoek,Solvedanswer

    kapoek kapoek Sep 20, 2016 8:17 PM in response to liquidxryu
    Level 1 (14 points)
    Accessibility
    Sep 20, 2016 8:17 PM in response to liquidxryu

    I'm having that same issue. Both on my iPhone and my iPad. Both running iOS 10 at the moment. The issue is not related to iOS 10 in my opinion because I have been experiencing this issue for quite some time now.

    Setting the zoom toggle to OFF makes the issue go away indeed, but of course this is not the solution. There is a reason why I need that zoom functionality. Disabling the zoom functionality makes it very hard for me to use my iPhone and iPad in some circumstances. So I find myself constantly toggling the zoom functionality ON and OFF again. Very annoying. I hope we will get a fix for this any time soon.

  • by liquidxryu,

    liquidxryu liquidxryu Sep 20, 2016 8:26 PM in response to kapoek
    Level 1 (7 points)
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    Sep 20, 2016 8:26 PM in response to kapoek

          I believe it is an iOS issue.  iOS 9's issue wqsn't quite as bad, but it did come with its own set of problems.  The issue you were probably experiencing was that sometimes touching a button wouldn't register.  You would sometimes have to press somewhere around the button for it to work.  It is if your touch presses are not accurate while zoomed in.

           For iOS 10, I found a workaround to get swiping working a litle better. I found that tapping on the screen once with 3 fingers in between each press or swipe helps with the issue.  This is in no way a good solution, but it certainly helps you from having to toggle on and off zoom. 

          Also, I have contacted Apple support regarding this issue and they have escaladed it to their engineers.  Hopefully, we will get a fix for it in the next iOS update. 

  • by kapoek,

    kapoek kapoek Sep 20, 2016 11:45 PM in response to liquidxryu
    Level 1 (14 points)
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    Sep 20, 2016 11:45 PM in response to liquidxryu

    I also do believe it is an iOS issue because I'm experiencing it on all my iOS devices. I was just indicating that it is not an iOS 10 specific issue. The issue was already there in previous versions of iOS. But you are right in that it was not that bad as it is now in iOS 10.

    The issues I'm experiencing are the button press that is not correctly registering while zoomed in and the swiping that is not working all the time. The latter being enormously frustrating.

    The workaround you describe is indeed also a way to temporarily "solve" the issue.

    Anyhow, thx for posting this issue. It makes me feel less alone with this .

  • by CriticTactic,

    CriticTactic CriticTactic Sep 25, 2016 6:24 AM in response to liquidxryu
    Level 1 (4 points)
    Sep 25, 2016 6:24 AM in response to liquidxryu

    Hello, I'm experiencing the exact same bug on iPhone 6 Plus and iPad Air. Using zoom is almost impossible. When I've first discovered this bug, I downgraded back to IOS 9.3.5 and it did disappear. This is a very annoying bug and before Apple patches it, downgrading to 9.3.5 is the only solution I can think of. But the signing period will be over soon, so Apple should really notice it! Thanks.

  • by leroymuc,

    leroymuc leroymuc Sep 25, 2016 8:50 AM in response to liquidxryu
    Level 1 (4 points)
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    Sep 25, 2016 8:50 AM in response to liquidxryu

    Glad that I found this topic - which is actually a bug report rather than a question to the community...

     

    I totally depend on the Zoom feature because of my visual impairment and I noticed immediately after upgrading to iOS 10 that something was suddenly wrong. First, I thought my iPhone 6 Plus can't cope with some new feature and tried disabling anything that seemed to be resource hungry. With no effect. Then, I started thinking my display might have gone bad physically - but why just on the day I upgraded to iOS 10? I completely reset my iPhone and restored it from Backup, again no effect. At some point, I found myself reading Samsung smartphone reviews...

     

    The link to the Zoom feature was not apparent to me.

     

    Dear Apple folks, please fix this one as soon as possible!

  • by liquidxryu,

    liquidxryu liquidxryu Sep 25, 2016 9:28 AM in response to leroymuc
    Level 1 (7 points)
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    Sep 25, 2016 9:28 AM in response to leroymuc

    I'Ll certainly contact Apple support to link them to this thread and notify them that I'm not the oly one with this issue.  If you absolutely can't bare this bug, then you should hook it up to your PC and roll back to iOS 9.3.5 in the meantime.  Hopefully, we can get this fix in a form of 10.0.3 rather than 10.1. 

  • by jedi-in-dc,

    jedi-in-dc jedi-in-dc Sep 27, 2016 4:11 PM in response to liquidxryu
    Level 1 (4 points)
    Sep 27, 2016 4:11 PM in response to liquidxryu

    Yes!  It rendered my phone almost unusable.  I was about to trade for an Android phone.  I'll give them a couple weeks to try to fix this but between the misaligned typing and spontaneously reboots, iOS 10 has been a disaster.  As it stands, I hate it.

  • by Gonzo666,

    Gonzo666 Gonzo666 Sep 28, 2016 6:25 AM in response to liquidxryu
    Level 1 (4 points)
    Sep 28, 2016 6:25 AM in response to liquidxryu

    Same here on iPhone 6, 7 and iPad Pro 9.7 inch running iOS 10.0.2...

  • by riconaka,

    riconaka riconaka Sep 28, 2016 6:58 AM in response to liquidxryu
    Level 1 (4 points)
    Accessibility
    Sep 28, 2016 6:58 AM in response to liquidxryu

    I have the same issue as well.  I am a 5S user.  The new update affects pretty much all the apps that I have,  I notice this quite a bit with the Apple messaging app.  An example, especially after writing a text and going back go to the main screen,

     

    1. Tap the back arrow multiple times...nothing. 
    2. Press the home button, go back to the Messaging App.... still takes me back to the same text I just typed.
    3. Double tap the home button, close the Messaging App, open the Messaging App, finally, back to the main screen.

  • by AJ397,

    AJ397 AJ397 Sep 28, 2016 9:32 AM in response to liquidxryu
    Level 5 (6,244 points)
    Accessibility
    Sep 28, 2016 9:32 AM in response to liquidxryu

    In addition to posting on here, anyone who is experiencing this issue should submit feedback to Apple: http://www.apple.com/feedback/.

    You can also contact Apple Accessibility to report the issue to them as well. https://www.apple.com/support/accessibility/contact/

    -AJ