pfinfante

Q: iPhone 7 Lock screen on call

I had an iPhone 6S with IOS 9, never had this problem.  When I was on a call, the screen would dim or go out if near my ear, but never lock the screen.

 

Now, with iPhone 7 and IOS 10, the phone goes to the lock screen while on a call after the lock screen timeout is reached.  Again, with the 6s/IOS 9, the screen might dim or go out while near ear, but would stay in the phone app so that I'd have access to the call controls without having to unlock the phone, or slide the screen, etc.

 

What's up with that?

iPhone 7, iOS 10

Posted on Sep 21, 2016 7:51 AM

Close

Q: iPhone 7 Lock screen on call

  • All replies
  • Helpful answers

  • by DJVoyage,

    DJVoyage DJVoyage Sep 21, 2016 12:15 PM in response to pfinfante
    Level 1 (4 points)
    iPhone
    Sep 21, 2016 12:15 PM in response to pfinfante

    I have this same issue as well.  Not to mention if I place my call on mute on my iPhone 5, and then the screen timeout is reached I need to press the home button to wake up the phone, press the home button again to type in my passcode, then the phone unlocks to the home screen (not the phone app where I had left it before the lockscreen timeout) then tap the green bar at the top of the screen to get back to my phone controls.  By this time the person I'm talking to thinks I hung up because they didn't hear from me while it took me so long to unmute my phone.  This is very important while on conference calls with multiple members.  This also happens with my iPhone 6 (seems to be an iOS10 thing). 

  • by pfinfante,

    pfinfante pfinfante Sep 21, 2016 12:23 PM in response to DJVoyage
    Level 1 (12 points)
    Mac OS X
    Sep 21, 2016 12:23 PM in response to DJVoyage

    So is this to say that you hadn't had this issue with either phone until they were upgraded to IOS 10 ?

  • by DJVoyage,

    DJVoyage DJVoyage Sep 23, 2016 5:33 AM in response to pfinfante
    Level 1 (4 points)
    iPhone
    Sep 23, 2016 5:33 AM in response to pfinfante

    Yeah, I didn't have this issue with iOS9

  • by pfinfante,

    pfinfante pfinfante Sep 23, 2016 5:56 AM in response to DJVoyage
    Level 1 (12 points)
    Mac OS X
    Sep 23, 2016 5:56 AM in response to DJVoyage

    I hope others can report on this problem too so maybe Apple will do something about it.

  • by DJVoyage,

    DJVoyage DJVoyage Sep 23, 2016 9:48 AM in response to pfinfante
    Level 1 (4 points)
    iPhone
    Sep 23, 2016 9:48 AM in response to pfinfante

    I just accidentally learned how to access the call functions from the lock screen!  While on a call, tap the phone number/call duration timer on the lock screen and the phone controls appear.  You can test this by plugging in headphones while on a call and pressing the sleep/wake button on the phone to lock it (this will end the call if you don't have headphones plugged in).  I wish changes like this would be noted somewhere.  I hope this helps people!

  • by pfinfante,

    pfinfante pfinfante Sep 23, 2016 1:51 PM in response to DJVoyage
    Level 1 (12 points)
    Mac OS X
    Sep 23, 2016 1:51 PM in response to DJVoyage

    I don't get a 'phone number/call duration timer on the lock screen'

  • by DJVoyage,

    DJVoyage DJVoyage Sep 23, 2016 2:16 PM in response to pfinfante
    Level 1 (4 points)
    iPhone
    Sep 23, 2016 2:16 PM in response to pfinfante

    While using headphones, make a call, lock the phone, press the lock button again to show the lock screen then tap on the name of the person or phone number you called that's displayed on the lock screen and it will show you the call controls without having to unlock the phone.

  • by pfinfante,

    pfinfante pfinfante Sep 23, 2016 2:43 PM in response to DJVoyage
    Level 1 (12 points)
    Mac OS X
    Sep 23, 2016 2:43 PM in response to DJVoyage

    What if I'm not using headphones - phone just up to my ear......?

  • by DJVoyage,

    DJVoyage DJVoyage Sep 23, 2016 6:24 PM in response to pfinfante
    Level 1 (4 points)
    iPhone
    Sep 23, 2016 6:24 PM in response to pfinfante

    You should be able to do it without headphones as well.  I was just saying to use headphones so that you can force the screen lock for testing purposes (so you don't have to wait for the timeout).  Without headphones pressing the lock button will end your call.  

  • by RegisK,

    RegisK RegisK Sep 25, 2016 7:07 AM in response to pfinfante
    Level 1 (4 points)
    Sep 25, 2016 7:07 AM in response to pfinfante

    I have the same issue with the iPhone 7 plus. This is troubling, as while on a call, the most easy to access features should be the call controls. I hope this gets fixed soon with an update, as having to perform as little as a single aimed (at the call timer) touch adds in unnecessary complexity and reduces usability.

  • by pfinfante,

    pfinfante pfinfante Sep 25, 2016 11:26 AM in response to RegisK
    Level 1 (12 points)
    Mac OS X
    Sep 25, 2016 11:26 AM in response to RegisK

    Anybody know if 10.0.2 fixed this?

  • by alium,

    alium alium Sep 28, 2016 10:22 AM in response to DJVoyage
    Level 1 (4 points)
    Sep 28, 2016 10:22 AM in response to DJVoyage

    Nice find!  I don't think this helped the OP, but it certainly helped me.  Glad we're finally able to get to the call controls easily.