orodsix

Q: Safari not responding

So i just updated my macbook to mac is sierra and when i open safari, it gets the the rainbow loading circle so i have to force quit. how do i fix this?

before i updated to mac os sierra, i was using google chrome (mac version 10.7). the reason i stopped using safari it was because of the same reason, it keept crashing. so i started uaing google chrome for internet surfing

i do not have extenions on safari

i tried clearing history and website date but it gives the rainbow loading circle

i also tried to restart the mac but its still the same

 

i am using macbook pro late 2011 current version is 10.12

iPod touch (3rd generation), iOS 5.1

Posted on Sep 23, 2016 3:58 PM

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Q: Safari not responding

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  • Helpful answers

  • by dominic23,

    dominic23 dominic23 Sep 23, 2016 6:10 PM in response to orodsix
    Level 8 (41,917 points)
    Mac OS X
    Sep 23, 2016 6:10 PM in response to orodsix

         Start up in Safe Mode. https://support.apple.com/kb/PH21875?locale=en_US

     

        If this doesn’t help, please run EtreCheck and post the report here.

        http://etresoft.com/etrecheck

     

        Download it, open Downloads folder, click on it to open and select”Open”  in the dialog to run it.

        Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste it when you reply.

     

        Use another browser to download EtreCheck.

  • by Eric Root,

    Eric Root Eric Root Sep 24, 2016 5:57 AM in response to orodsix
    Level 9 (72,916 points)
    iTunes
    Sep 24, 2016 5:57 AM in response to orodsix

    Safari Corruption       See post by Linc Davis

  • by orodsix,

    orodsix orodsix Sep 24, 2016 12:53 PM in response to dominic23
    Level 1 (22 points)
    Desktops
    Sep 24, 2016 12:53 PM in response to dominic23

    EtreCheck version: 3.0.5 (309)

    Report generated 2016-09-24 12:51:12

    Download EtreCheck from https://etrecheck.com

    Runtime 5:27

    Performance: Below Average

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: Computer is too slow

    Description:

    Just updated to Mac os sierra and my whole computer is slow

     

    Hardware Information:

        MacBook Pro (15-inch, Late 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro8,2

        1 2.2 GHz Intel Core i7 CPU: 4-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 213

     

    Video Information:

        Intel HD Graphics 3000

        AMD Radeon HD 6750M - VRAM: 512 MB

            Color LCD 1440 x 900

     

    System Software:

        macOS Sierra  10.12 (16A323) - Time since boot: less than an hour

     

    Disk Information:

        Hitachi HTS545050B9A302 disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 498.88 GB (239.43 GB free)

                Core Storage: disk0s2 499.25 GB Online

     

        MATSHITADVD-R   UJ-8A8   ()

     

    USB Information:

        Apple Computer, Inc. IR Receiver

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Configuration files:

        /etc/sudoers, File size 1275 but expected 1563

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Adware:

        ~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist

        ~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist

        ~/Library/LaunchAgents/com.onlineapplicationnotice.AppNotice.plist

        ~/Library/Safari/Extensions/Ebay Shopping Assistant.safariextz

        ~/Library/Safari/Extensions/Searchme.safariextz

        5 adware files found. [Remove]

     

    Unknown Files:

        ~/Library/LaunchAgents/com.appicon.AppIcon.plist

            ~/Library/Application Support/AppPolicy/AppIcon -i -c 453483 -isn 2D87A8CB-6751-4F80-AE42-F7E69CCDEE80

        ~/Library/Safari/Extensions/Ebay Shopping Assistant.safariextz

        ~/Library/Safari/Extensions/Searchme.safariextz

        ~/Library/Safari/Extensions/SlickSavings.safariextz

        4 unknown files found. [Check files]

     

    Kernel Extensions:

            /Library/Application Support/MacKeeper/AntiVirus.app

        [not loaded]    com.zeobit.kext.AVKauth (1.0 - SDK 10.7 - 2011-12-07) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.avid.usb.mboxmini.driver (Avid Mbox Mini 1.0.5 - 2016-09-23) [Support]

        [loaded]    com.digidesign.iokit.DigiDal (10.0 - SDK 10.6 - 2016-09-23) [Support]

        [not loaded]    com.m-audio.usb.midisupport.driver (M-Audio USB MIDI Support 1.1 - 2016-09-23) [Support]

        [not loaded]    com.paceap.kext.pacesupport.master (5.8 - 2016-09-23) [Support]

     

            /System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

        [not loaded]    com.paceap.kext.pacesupport.leopard (5.8 - SDK 10.4 - 2012-02-07) [Support]

        [not loaded]    com.paceap.kext.pacesupport.panther (5.8 - SDK 10.-1 - 2012-02-07) [Support]

        [loaded]    com.paceap.kext.pacesupport.snowleopard (5.8 - SDK 10.6 - 2012-02-07) [Support]

        [not loaded]    com.paceap.kext.pacesupport.tiger (5.8 - SDK 10.4 - 2012-02-07) [Support]

     

    Startup Items:

        DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader

        M-Audio Firmware Loader: Path: /Library/StartupItems/M-Audio Firmware Loader

        PACESupport: Path: /Library/StartupItems/PACESupport

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents:

        [not loaded]    7 Apple tasks

        [loaded]    177 Apple tasks

        [running]    56 Apple tasks

        [killed]    31 Apple tasks

        31 processes killed due to insufficient RAM

     

    System Launch Daemons:

        [not loaded]    com.apple.jetsamproperties.Mac.plist (2016-08-25) [Support]

        [not loaded]    42 Apple tasks

        [loaded]    167 Apple tasks

        [running]    71 Apple tasks

        [killed]    23 Apple tasks

        23 processes killed due to insufficient RAM

     

    Launch Agents:

        [running]    com.avid.mboxmini.helper.plist (2011-07-11) [Support]

     

    Launch Daemons:

        [loaded]    PACESupport.plist (2011-07-07) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-08-29) [Support]

        [loaded]    com.apple.aelwriter.plist (2011-11-19)

        [running]    com.apple.qmaster.qmasterd.plist (2010-08-25)

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [running]    com.paceap.eden.licensed.plist (2011-07-09) [Support]

        [running]    com.zeobit.MacKeeper.AntiVirus.plist (2011-12-07) [Support]

     

    User Launch Agents:

        [loaded]    com.adobe.ARM.[...].plist (2012-05-17) [Support]

        [running]    com.appicon.AppIcon.plist (2016-08-13) [Support]

        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist (2011-11-11)

        [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

        [failed]    com.jdibackup.JustCloud.autostart.plist (2015-09-27) Adware!  [Remove]

            /usr/bin/open

        [failed]    com.jdibackup.JustCloud.notify.plist (2015-09-27) Adware!  [Remove]

            /usr/bin/open

        [running]    com.onlineapplicationnotice.AppNotice.plist (2016-04-25) Adware!  [Remove]

            ~/Library/Application Support/AppCommon/AppNotice

        [failed]    com.wondershare.AnjoyTunesHelper.plist (2015-09-27) [Support]

        [running]    com.zeobit.MacKeeper.Helper.plist (2011-12-07) [Support]

     

    User Login Items:

        iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        Wondershare TunesGo Helper    Application  (~/Library/Application Support/wondershare_TunesGo/Wondershare TunesGo Helper.app)

     

    Internet Plug-ins:

        FlashPlayer-10.6: 19.0.0.245 - SDK 10.6 (2015-11-15) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-13)

        AdobePDFViewerNPAPI: 10.1.14 (2015-05-14) [Support]

        AdobePDFViewer: 10.1.14 (2015-05-14) [Support]

        Flash Player: 19.0.0.245 - SDK 10.6 (2015-11-15) Outdated! Update

        SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]

        PepperFlashPlayer: 23.0.0.162 - SDK 10.9 (2016-09-24) [Support]

        iLokClientHelper: 3.5 - SDK 10.5 (2012-02-07) [Support]

        Silverlight: 5.1.40416.0 - SDK 10.6 (2015-08-09) [Support]

        JavaAppletPlugin: 15.0.1 - SDK 10.12 (2011-12-26) Check version

     

    Safari Extensions:

        Blur - Abine, the online privacy company. - http://www.abine.com (2015-12-01)

        Searchme (2015-09-27) Adware!  [Remove]

        Slick Savings (2015-09-27)

        eBay Shopping Assistant (2015-09-27) Adware!  [Remove]

     

    Audio Plug-ins:

        DVCPROHDAudio: 1.3.2 (2011-11-23)

     

    3rd Party Preference Panes:

        Flash Player (2016-08-29) [Support]

        Mbox Mini (2011-07-11) [Support]

     

    Time Machine:

        Time Machine not configured!

     

    Top Processes by CPU:

            17%    mdworker(11)

             9%    ps

             6%    WindowServer

             3%    trustd(3)

             2%    kernel_task

     

    Top Processes by Memory:

        523 MB    kernel_task

        352 MB    mdworker(11)

        348 MB    Google Chrome Helper(4)

        156 MB    Google Chrome

        94 MB    Finder

     

    Virtual Memory Information:

        87 MB    Free RAM

        3.91 GB    Used RAM (656 MB Cached)

        21 MB    Swap Used

     

    Diagnostics Information:

        Sep 24, 2016, 12:26:51 PM    Self test - passed

        Sep 24, 2016, 12:24:58 PM    /Library/Logs/DiagnosticReports/Finder_2016-09-24-122458_[redacted].hang

            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

        Sep 24, 2016, 12:24:56 PM    /Library/Logs/DiagnosticReports/iTunes_2016-09-24-122456_[redacted].hang

            /Applications/iTunes.app/Contents/MacOS/iTunes

        Sep 24, 2016, 12:24:54 PM    /Library/Logs/DiagnosticReports/Safari_2016-09-24-122454_[redacted].hang

            /Applications/Safari.app/Contents/MacOS/Safari

        Sep 24, 2016, 12:23:45 PM    ~/Library/Logs/DiagnosticReports/MacKeeper Helper_2016-09-24-122345_[redacted].crash

            /Applications/MacKeeper.app/Contents/Resources/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper

        Sep 24, 2016, 09:44:43 AM    /Library/Logs/DiagnosticReports/Safari_2016-09-24-094443_[redacted].hang

        Sep 24, 2016, 09:31:06 AM    ~/Library/Logs/DiagnosticReports/MacKeeper Helper_2016-09-24-093106_[redacted].crash

        Sep 23, 2016, 05:14:53 PM    /Library/Logs/DiagnosticReports/Safari_2016-09-23-171453_[redacted].hang

        Sep 23, 2016, 04:29:29 PM    /Library/Logs/DiagnosticReports/Safari_2016-09-23-162929_[redacted].hang

        Sep 23, 2016, 03:48:02 PM    /Library/Logs/DiagnosticReports/Safari_2016-09-23-154802_[redacted].hang

        Sep 23, 2016, 03:44:20 PM    /Library/Logs/DiagnosticReports/iTunes_2016-09-23-154420_[redacted].hang

        Sep 23, 2016, 03:30:17 PM    /Library/Logs/DiagnosticReports/Google Chrome_2016-09-23-153017_[redacted].hang

            /Applications/Google Chrome.app/Contents/MacOS/Google Chrome

        Sep 23, 2016, 03:28:21 PM    /Library/Logs/DiagnosticReports/Safari_2016-09-23-152821_[redacted].hang

        Sep 23, 2016, 02:37:00 PM    /Library/Logs/DiagnosticReports/Safari_2016-09-23-143700_[redacted].hang

        Sep 23, 2016, 01:53:38 PM    /Library/Logs/DiagnosticReports/System Preferences_2016-09-23-135338_[redacted].hang

            /Applications/System Preferences.app/Contents/MacOS/System Preferences

        Sep 23, 2016, 01:51:12 PM    /Library/Logs/DiagnosticReports/iTunes_2016-09-23-135112_[redacted].hang

        Sep 23, 2016, 01:47:08 PM    /Library/Logs/DiagnosticReports/Safari_2016-09-23-134708_[redacted].hang

        Sep 23, 2016, 01:45:08 PM    ~/Library/Logs/DiagnosticReports/MacKeeper Helper_2016-09-23-134508_[redacted].crash

     

     

  • by Eric Root,Helpful

    Eric Root Eric Root Sep 26, 2016 7:31 PM in response to orodsix
    Level 9 (72,916 points)
    iTunes
    Sep 26, 2016 7:31 PM in response to orodsix

    You have adware installed. Run the report again and where you see the red Adware, click Remove. Once complete, run the report again and post a copy into a new reply.

     

    Or download this program which was written by Thomas Reed, a long time poster. The program will do the work for you which makes it easy.

     

    Malwarebytes Anti-Malware for Mac      10.8 and later

     

    What should I do if Malwarebytes Anti-Malware for Mac didn't solve my problem?


    MacKeeper – Do Not Install

     

    MacKeeper – Do Not Install (2)        See  SDW2001’s post

     

    MacKeeper Removal

     

    MacKeeper Removal

  • by orodsix,

    orodsix orodsix Sep 25, 2016 1:28 PM in response to Eric Root
    Level 1 (22 points)
    Desktops
    Sep 25, 2016 1:28 PM in response to Eric Root

    Screen Shot 2016-09-25 at 1.22.31 PM.png

    i got this. Ive already have a backup but not using time machine. what can i do?

  • by Eric Root,

    Eric Root Eric Root Sep 26, 2016 7:24 AM in response to orodsix
    Level 9 (72,916 points)
    iTunes
    Sep 26, 2016 7:24 AM in response to orodsix

    You can try running Malwarebytes or manually delete the files. On the left window of the screen shot, note the file path of the files, then go to your user Library and remove the files.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library.

  • by orodsix,

    orodsix orodsix Sep 26, 2016 3:19 PM in response to Eric Root
    Level 1 (22 points)
    Desktops
    Sep 26, 2016 3:19 PM in response to Eric Root

    do i just deletes those 5 files? i opened up safari and it some what better but when i clear history thats where it loads and i have to force quit it.

  • by Eric Root,

    Eric Root Eric Root Sep 26, 2016 8:43 PM in response to orodsix
    Level 9 (72,916 points)
    iTunes
    Sep 26, 2016 8:43 PM in response to orodsix

    Delete the files.