Laxdrewb

Q: New ios10 update won't allow AirPlay of Amazon Prime Video to Apple TV

I Updated 2 of my 3 phones and on both updated phones AirPlay does not work with Amazon Prime Video. The phone operating on 9.3.5 works great and my iPads still work. Is there a fix for the new ios10? Or is it a function no longer offered?

iPhone 6s, iOS 10

Posted on Sep 17, 2016 8:09 AM

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Q: New ios10 update won't allow AirPlay of Amazon Prime Video to Apple TV

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  • by Winston Churchill,Apple recommended

    Winston Churchill Winston Churchill Sep 17, 2016 8:25 AM in response to Laxdrewb
    Level 10 (104,146 points)
    Apple TV
    Sep 17, 2016 8:25 AM in response to Laxdrewb

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.


    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device or computer.

     

    If you continue to have problems contact Amazon, they may need to update their app.

     

    For an all round better experience you can always use the iTunes Store to obtain your content.

  • by TechNerd_Doc,

    TechNerd_Doc TechNerd_Doc Sep 21, 2016 3:46 PM in response to Winston Churchill
    Level 1 (4 points)
    Sep 21, 2016 3:46 PM in response to Winston Churchill

    I have the same problem now. Just yesterday it worked. Today it says Playback Error. Video Playback not supported on selected device.

     

    Tried all the suggestions. Did a lot of searching and no answers. I think Amazon is blocking airplay to Apple TV

  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 22, 2016 3:34 AM in response to TechNerd_Doc
    Level 5 (4,323 points)
    Apple TV
    Sep 22, 2016 3:34 AM in response to TechNerd_Doc

    Hi. It is possible that Amazon is blocking AirPlay. They may have updated the app to do that.

     

    Just checking, are you using basic AirPlay (not mirroring) from the second pane of the updated Control Center? AirPlay and mirroring have now been split into separate functions.

  • by CocoBlue,

    CocoBlue CocoBlue Sep 25, 2016 6:37 AM in response to Laxdrewb
    Level 1 (4 points)
    Sep 25, 2016 6:37 AM in response to Laxdrewb

    I had this problem too but happy to see it was fixed with the last iOS update.

  • by TechNerd_Doc,

    TechNerd_Doc TechNerd_Doc Sep 25, 2016 5:01 PM in response to CocoBlue
    Level 1 (4 points)
    Sep 25, 2016 5:01 PM in response to CocoBlue

    I Did the Update.  I every other App with AirPlay is working fine except Amazon Video. Still says error video play back with airplay not support on selected devise

  • by Blondce,

    Blondce Blondce Sep 29, 2016 10:32 AM in response to Laxdrewb
    Level 1 (8 points)
    Sep 29, 2016 10:32 AM in response to Laxdrewb

    I was having issues.  Then i tried starting airplay from the control panel (swipe up from bottom of screen) rather than using the icon in the upper right corner.  No idea why the difference, but happily binging on House of Lies again!

  • by Sraltirmas,

    Sraltirmas Sraltirmas Oct 3, 2016 8:00 PM in response to Laxdrewb
    Level 1 (4 points)
    Oct 3, 2016 8:00 PM in response to Laxdrewb

    If you delete the Amazon Prime Video app, then restart your iPhone, then reinstall the app it works on a limited basis.

    You can only watch videos that are streamed and not downloaded.

    If the video is downloaded it won't work. Kind of stinks because you could play downloaded videos before the ios update.

     

    Hopefully they will fix this issue.