Treasurex

Q: Photos app is crashing and wont open

I have installed MacOs Siera 10.12.

My photos app crashed last night and now it wont work. Tried restarting a couple of time but still wont work. When I click on the photos application it opens and immediately crashes. What should I do? Please help.

Posted on Sep 24, 2016 5:38 PM

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Q: Photos app is crashing and wont open

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 24, 2016 5:48 PM in response to Treasurex
    Level 10 (104,081 points)
    Apple TV
    Sep 24, 2016 5:48 PM in response to Treasurex

    Try repairing the library by holding down ⌥ and ⌘ while launching the app.

  • by Treasurex,

    Treasurex Treasurex Sep 24, 2016 7:02 PM in response to Winston Churchill
    Level 1 (13 points)
    Photos for Mac
    Sep 24, 2016 7:02 PM in response to Winston Churchill

    Hi Winston. Thank you for the response.  I did prepare the library and it still wont work.

  • by LarryHN,

    LarryHN LarryHN Sep 24, 2016 7:31 PM in response to Treasurex
    Level 10 (85,113 points)
    Photos for Mac
    Sep 24, 2016 7:31 PM in response to Treasurex

    Post the first 100 or so lines of the crash report here

     

    LN

  • by Treasurex,

    Treasurex Treasurex Sep 24, 2016 7:51 PM in response to Treasurex
    Level 1 (13 points)
    Photos for Mac
    Sep 24, 2016 7:51 PM in response to Treasurex

    Hi LarryHN,

    Please see below the lines from the crash report.

     

    Process:               Photos [485]

    Path:                  /Applications/Photos.app/Contents/MacOS/Photos

    Identifier:            com.apple.Photos

    Version:               2.0 (445.1.15)

    Build Info:            PhotoApp-445001015000000~2

    Code Type:             X86-64 (Native)

    Parent Process:        ??? [1]

    Responsible:           Photos [485]

    User ID:               501

     

     

    Date/Time:             2016-09-25 06:02:26.497 +0530

    OS Version:            Mac OS X 10.12 (16A323)

    Report Version:        12

    Anonymous UUID:        2F41566B-6D6E-C09D-4E23-D1B6A365EF3D

     

     

     

     

    Time Awake Since Boot: 32 seconds

     

     

    System Integrity Protection: enabled

     

     

    Crashed Thread:        14  Dispatch queue: PASingleImageLoadControllerMasterSubscription.load

     

     

    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000125440000

    Exception Note:        EXC_CORPSE_NOTIFY

     

     

    Termination Signal:    Segmentation fault: 11

    Termination Reason:    Namespace SIGNAL, Code 0xb

    Terminating Process:   exc handler [0]

     

     

    VM Regions Near 0x125440000:

        Memory Tag 249         00000001253dc000-0000000125440000 [  400K] rw-/rwx SM=PRV 

    -->

        CoreAnimation          0000000125442000-0000000125446000 [   16K] rw-/rwx SM=PRV 

     

     

    Application Specific Information:

    Photo Foundation logging:

     

    2016-09-25 06:02:25.016: *** Assertion failure in __75-[LiImmutableModelCore initWithModelId:table:properties:defaultProperties:]_block_invoke_2, /Library/Caches/com.apple.xbs/Sources/PhotoApp_SubFrameworks/PhotoApp-445.1.15/ lib/lithium/Common/Table/LiImmutableModelCore.mm:128

    Message: fileName(388) already added

    Backtrace:

    0   PhotoFoundation                     0x00007fffa3afb5f8 -[PFAssertionHandler newAssertionInfoInMethod:object:function:file:lineNumber:description:arguments: ] + 370

    1   PhotoFoundation                     0x00007fffa3afb787 -[PFAssertionHandler continueAfterAssertInFunction:file:lineNumber:description:arguments:] + 111

    2   PhotoFoundation                     0x00007fffa3afb440 _PFAssertContinueHandler + 308

    3   PhotoLibraryPrivate                 0x00007fffa3e72d4f __75-[LiImmutableModelCore initWithModelId:table:properties:defaultProperties:]_block_invoke_2 + 193

    4   CoreFoundation                      0x00007fff93abeeb2 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 114

    5   CoreFoundation                      0x00007fff93abed6f -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 239

    6   PhotoLibraryPrivate                 0x00007fffa3e72a25 __75-[LiImmutableModelCore initWithModelId:table:properties:defaultProperties:]_block_invoke + 222

    7   PhotoLibraryPrivate                 0x00007fffa3e93cdd -[LiTable modelPropertyIndexMapForSignature:createMap:] + 132

    8   PhotoLibraryPrivate                 0x00007fffa3e72744 -[LiImmutableModelCore initWithModelId:table:properties:defaultProperties:] + 798

    9   PhotoLibraryPrivate                 0x00007fffa3e66e95 __100-[LiClientTable bufferReaderWithPropertyPaths:readOnly:defaultLocalModelProperties:coreLoadedBl ock:]_block_invoke + 189

    10  PhotoLibraryPrivate                 0x00007fffa3e9d427 -[LiRequest handleLoadReply:] + 138

    11  PhotoLibraryPrivate                 0x00007fffa3bbb3ad __36-[LiRequest handleReply:forLibrary:]_block_invoke + 77

    12  PhotoFoundation                     0x00007fffa3acfda5 -[PFDispatchQueue _invoke:] + 73

    13  PhotoFoundation                     0x00007fffa3ad714e __48-[_PFFastLimitedConcurrencyQueue dispatchAsync:]_block_invoke_2 + 35

    14  libdispatch.dylib                   0x00007fffa8acaf5f _dispatch_call_block_and_release + 12

    15  libdispatch.dylib                   0x00007fffa8ac2128 _dispatch_client_callout + 8

    16  libdispatch.dylib                   0x00007fffa8ad7c10 _dispatch_continuation_pop + 533

    17  libdispatch.dylib                   0x00007fffa8aceea3 _dispatch_async_redirect_invoke + 734

    18  libdispatch.dylib                   0x00007fffa8ac3ee0 _dispatch_root_queue_drain + 476

    19  libdispatch.dylib                   0x00007fffa8ac3cb7 _dispatch_worker_thread3 + 99 (__75-[LiImmutableModelCore initWithModelId:table:properties:defaultProperties:]_block_invoke_2:128)

     

     

     

    Thread 0:: Dispatch queue: com.apple.main-thread

    0   libobjc.A.dylib               0x00007fffa820ca24 objc_retain + 20

    1   com.apple.Photos               0x000000010b96f679 -[IPXMondrianViewMediaSection mediaItemAtIndex:] + 128

    2   com.apple.Photos               0x000000010b99e93b -[IPXPhotosBrowserController photosView:mode:mediaItemAtIndexPath:] + 195

    3   com.apple.photos.mondrian     0x000000010d73f28c -[MOPhotosView mediaView:mediaItemAtIndexPath:] + 131

    4   com.apple.photos.mondrian     0x000000010d72c406 -[MOMediaView _mediaItemAtIndexPath:] + 79

    5   com.apple.photos.mondrian     0x000000010d70e7b8 -[MOMediaView prefetchLowThumbnailsAtIndexPaths:] + 910

    6   com.apple.photos.mondrian     0x000000010d70f12c -[MOMediaView prefetchLowThumbnails:pageDirection:] + 1518

    7   com.apple.photos.mondrian     0x000000010d70eb09 -[MOMediaView prefetchAdjacentThumbnails] + 38

    8   com.apple.swe.UXKit           0x000000010d58a5e0 -[UXCollectionView _prepareCellsForOverdraw:] + 395

    9   com.apple.swe.UXKit           0x000000010d55d065 -[UXCollectionDocumentView prepareContentInRect:] + 137

    10  com.apple.AppKit               0x00007fff91f54fbf __38-[NSView _pullInExtraTilesForOverdraw]_block_invoke + 598

    11  com.apple.AppKit               0x00007fff918d69a8 -[NSView _performWorkOnTilesFromRect:renderedContentRect:maximumRect:scrollVelocity:hand ler:] + 1608

    12  com.apple.AppKit               0x00007fff918d6136 -[NSView _pullInExtraTilesForOverdraw] + 1002

    13  com.apple.AppKit               0x00007fff918d5d1d -[NSView _doIdlePrefetch] + 37

    14  com.apple.CoreFoundation       0x00007fff93ad8551 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

    15  com.apple.CoreFoundation       0x00007fff93ab96bd __CFRunLoopDoSources0 + 557

    16  com.apple.CoreFoundation       0x00007fff93ab8bb6 __CFRunLoopRun + 934

    17  com.apple.CoreFoundation       0x00007fff93ab85b4 CFRunLoopRunSpecific + 420

    18  com.apple.HIToolbox           0x00007fff93059f6c RunCurrentEventLoopInMode + 240

    19  com.apple.HIToolbox           0x00007fff93059da1 ReceiveNextEventCommon + 432

    20  com.apple.HIToolbox           0x00007fff93059bd6 _BlockUntilNextEventMatchingListInModeWithFilter + 71

    21  com.apple.AppKit               0x00007fff917505f5 _DPSNextEvent + 1093

    22  com.apple.AppKit               0x00007fff91e608eb -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1637

    23  com.apple.AppKit               0x00007fff91744fbd -[NSApplication run] + 926

    24  com.apple.AppKit               0x00007fff9170fa8a NSApplicationMain + 1237

    25  libdyld.dylib                 0x00007fffa8af8255 start + 1

     

     

    Thread 1:

    0   libsystem_kernel.dylib         0x00007fffa8c274e6 __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fffa8d0e7c5 _pthread_wqthread + 1426

    2   libsystem_pthread.dylib       0x00007fffa8d0e221 start_wqthread + 13

     

     

    Thread 2:

    0   libsystem_kernel.dylib         0x00007fffa8c274e6 __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fffa8d0e7c5 _pthread_wqthread + 1426

    2   libsystem_pthread.dylib       0x00007fffa8d0e221 start_wqthread + 13

     

     

    Thread 3:

    0   libsystem_kernel.dylib         0x00007fffa8c274e6 __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fffa8d0e7c5 _pthread_wqthread + 1426

    2   libsystem_pthread.dylib       0x00007fffa8d0e221 start_wqthread + 13

     

     

    Thread 4:

    0   libsystem_kernel.dylib         0x00007fffa8c274e6 __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fffa8d0e7c5 _pthread_wqthread + 1426

    2   libsystem_pthread.dylib       0x00007fffa8d0e221 start_wqthread + 13

     

     

    Thread 5:

    0   libsystem_kernel.dylib         0x00007fffa8c274e6 __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fffa8d0e7c5 _pthread_wqthread + 1426

    2   libsystem_pthread.dylib       0x00007fffa8d0e221 start_wqthread + 13

     

     

    Thread 6:

    0   libsystem_kernel.dylib         0x00007fffa8c274e6 __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fffa8d0e7c5 _pthread_wqthread + 1426

    2   libsystem_pthread.dylib       0x00007fffa8d0e221 start_wqthread + 13

     

     

    Thread 7:: Dispatch queue: temp _renderVersionToSize queue

    0   libsystem_kernel.dylib         0x00007fffa8c1f456 semaphore_wait_trap + 10

    1   libdispatch.dylib             0x00007fffa8acb306 _dispatch_semaphore_wait_slow + 171

    2   com.apple.photo.PAImaging     0x000000010dbb7b76 -[PAExportService synchronouslySubmitRequest:onQueue:] + 885

    3   com.apple.photo.PAImagingCore 0x000000010e14ab10 -[PAExportImageRequest(Dispatch) synchronouslySubmitOnQueue:] + 80

    4   com.apple.photo.PAImaging     0x000000010dceec85 __78-[PAPreviewMaker _renderVersionToSize:description:canceler:canceled:timedOut:]_block_invoke + 41

    5   libdispatch.dylib             0x00007fffa8acaf5f _dispatch_call_block_and_release + 12

    6   libdispatch.dylib             0x00007fffa8ac2128 _dispatch_client_callout + 8

    7   libdispatch.dylib             0x00007fffa8ad88e8 _dispatch_queue_serial_drain + 209

    8   libdispatch.dylib             0x00007fffa8acad41 _dispatch_queue_invoke + 1046

    9   libdispatch.dylib             0x00007fffa8ac3ee0 _dispatch_root_queue_drain + 476

    10  libdispatch.dylib             0x00007fffa8ac3cb7 _dispatch_worker_thread3 + 99

    11  libsystem_pthread.dylib       0x00007fffa8d0e746 _pthread_wqthread + 1299

    12  libsystem_pthread.dylib       0x00007fffa8d0e221 start_wqthread + 13

     

     

    Thread 8:

    0   libsystem_kernel.dylib         0x00007fffa8c274e6 __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fffa8d0e632 _pthread_wqthread + 1023

    2   libsystem_pthread.dylib       0x00007fffa8d0e221 start_wqthread + 13

     

     

    Thread 9:

    0   libsystem_kernel.dylib         0x00007fffa8c274e6 __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fffa8d0e7c5 _pthread_wqthread + 1426

    2   libsystem_pthread.dylib       0x00007fffa8d0e221 start_wqthread + 13

     

     

    Thread 10:: com.apple.NSEventThread

    0   libsystem_kernel.dylib         0x00007fffa8c1f41a mach_msg_trap + 10

    1   libsystem_kernel.dylib         0x00007fffa8c1e867 mach_msg + 55

    2   com.apple.CoreFoundation       0x00007fff93ab98d4 __CFRunLoopServiceMachPort + 212

    3   com.apple.CoreFoundation       0x00007fff93ab8d61 __CFRunLoopRun + 1361

    4   com.apple.CoreFoundation       0x00007fff93ab85b4 CFRunLoopRunSpecific + 420

    5   com.apple.AppKit               0x00007fff9189ce9e _NSEventThread + 205

    6   libsystem_pthread.dylib       0x00007fffa8d0eabb _pthread_body + 180

    7   libsystem_pthread.dylib       0x00007fffa8d0ea07 _pthread_start + 286

    8   libsystem_pthread.dylib       0x00007fffa8d0e231 thread_start + 13

     

     

    Thread 11:

    0   libsystem_kernel.dylib         0x00007fffa8c274e6 __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fffa8d0e7c5 _pthread_wqthread + 1426

    2   libsystem_pthread.dylib       0x00007fffa8d0e221 start_wqthread + 13

     

     

    Thread 12:

    0   libsystem_kernel.dylib         0x00007fffa8c274e6 __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fffa8d0e632 _pthread_wqthread + 1023

    2   libsystem_pthread.dylib       0x00007fffa8d0e221 start_wqthread + 13

     

     

    Thread 13:

    0   libsystem_kernel.dylib         0x00007fffa8c274e6 __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fffa8d0e7c5 _pthread_wqthread + 1426

    2   libsystem_pthread.dylib       0x00007fffa8d0e221 start_wqthread + 13

     

     

    Thread 14 Crashed:: Dispatch queue: PASingleImageLoadControllerMasterSubscription.load

    0   libTIFF.dylib                 0x00007fff95dad0e1 putRGBcontig8bittile + 135

    1   libTIFF.dylib                 0x00007fff95dac9db gtStripContig + 497

    2   libTIFF.dylib                 0x00007fff95dabe83 _cg_TIFFReadRGBAImageOriented + 179

    3   com.apple.ImageIO.framework   0x00007fff95b2eda4 TIFFReadPlugin::copyImageBlockSet(InfoRec*, CGImageProvider*, CGRect, CGSize, __CFDictionary const*) + 4892

    4   com.apple.ImageIO.framework   0x00007fff95b2aa7a TIFFReadPlugin::CopyImageBlockSetProc(void*, CGImageProvider*, CGRect, CGSize, __CFDictionary const*) + 162

    5   com.apple.ImageIO.framework   0x00007fff95b204a5 IIOImageProviderInfo::copyImageBlockSetWithOptions(CGImageProvider*, CGRect, CGSize, __CFDictionary const*) + 347

    6   com.apple.ImageIO.framework   0x00007fff95b1e8d2 IIOImageProviderInfo::CopyImageBlockSetWithOptions(void*, CGImageProvider*, CGRect, CGSize, __CFDictionary const*) + 352

    7   com.apple.CoreGraphics         0x00007fff93f3d559 CGImageProviderCopyImageBlockSetWithOptions + 142

    8   com.apple.CoreGraphics         0x00007fff93f3d456 CGImageProviderCopyImageBlockSet + 208

    9   com.apple.CoreGraphics         0x00007fff940a2379 img_blocks_create + 349

    10  com.apple.CoreGraphics         0x00007fff940ab3b4 img_data_lock + 2848

    11  com.apple.CoreGraphics         0x00007fff940aa859 CGSImageDataLock + 161

    12  com.apple.CoreGraphics         0x00007fff93f3fe3a ripc_AcquireImage + 991

    13  com.apple.CoreGraphics         0x00007fff93f4de8a ripc_DrawImage + 867

    14  com.apple.CoreGraphics         0x00007fff93fc528e CGContextDelegateDrawImage + 48

    15  com.apple.CoreGraphics         0x00007fff940b317b CGContextDrawImageWithOptions + 539

    16  com.apple.CoreGraphics         0x00007fff940b342c CGContextDrawImage + 51

    17  com.apple.photo.PAImagingCore 0x000000010e128fde __74-[PAImageLoader _renderEntireCGImage:intoContiguousBuffer:canceler:error:]_block_invoke + 175

    18  com.apple.photo.PAImagingCore 0x000000010e123f76 __55-[PA2DMutableBuffer forEachMutableTileInROI:processor:]_block_invoke_2 + 50

    19  com.apple.photo.PAImagingCore 0x000000010e123f21 __65-[PA2DBufferContiguousBacking forEachMutableTileInROI:processor:]_block_invoke + 256

    20  com.apple.photo.PAImagingCore 0x000000010e1239e4 -[PFCopyOnWriteInterest write:] + 214

    21  com.apple.photo.PAImagingCore 0x000000010e123db9 -[PA2DBufferContiguousBacking forEachMutableTileInROI:processor:] + 400

    22  com.apple.photo.PAImagingCore 0x000000010e123bfd __55-[PA2DMutableBuffer forEachMutableTileInROI:processor:]_block_invoke + 150

    23  com.apple.photo.PAImagingCore 0x000000010e1239e4 -[PFCopyOnWriteInterest write:] + 214

    24  com.apple.photo.PAImagingCore 0x000000010e1238ed -[PA2DMutableBuffer forEachMutableTileInROI:processor:] + 157

    25  com.apple.photo.PAImagingCore 0x000000010e128e7d -[PAImageLoader _renderEntireCGImage:intoContiguousBuffer:canceler:error:] + 459

    26  com.apple.photo.PAImagingCore 0x000000010e128c23 -[PAImageLoader _renderCGImage:intoBuffer:request:canceler:error:] + 149

    27  com.apple.photo.PAImagingCore 0x000000010e12868a -[PAImageLoader _bufferForRenderedCGImage:request:outputSize:outputColorSpace:canceler:error:] + 194

    28  com.apple.photo.PAImagingCore 0x000000010e12e410 -[PAImageLoader bufferForRequest:canceler:error:] + 321

    29  com.apple.photo.PAImaging     0x000000010dc3fa72 -[PAImageRequestService _bufferForInputRequest:canceler:cacheKey:cgImageProperties:outColorProfile:erro r:diskCacheKey:] + 948

    30  com.apple.photo.PAImaging     0x000000010dc3eb0e -[PAImageRequestService _responseForInputRequest:canceler:cacheKey:] + 359

    31  com.apple.photo.PAImaging     0x000000010dbc6beb -[PAImageRequestService submitInputRequest:canceler:] + 6051

    32  com.apple.photo.PAImagingCore 0x000000010e12ea68 -[PAInputRequest submitSynchronous:] + 80

    33  com.apple.photo.PAImaging     0x000000010dbfcf23 __43-[PASingleImageLoadController requestImage]_block_invoke + 69

    34  com.apple.PhotoFoundation     0x00007fffa3acfda5 -[PFDispatchQueue _invoke:] + 73

    35  com.apple.PhotoFoundation     0x00007fffa3ad76a7 __61-[_PFFastLimitedConcurrencyQueue dispatchAsyncWithQOS:block:]_block_invoke_2 + 35

    36  libdispatch.dylib             0x00007fffa8ad7680 _dispatch_block_async_invoke_and_release + 75

    37  libdispatch.dylib             0x00007fffa8ac2128 _dispatch_client_callout + 8

    38  libdispatch.dylib             0x00007fffa8ad7c10 _dispatch_continuation_pop + 533

    39  libdispatch.dylib             0x00007fffa8aceea3 _dispatch_async_redirect_invoke + 734

    40  libdispatch.dylib             0x00007fffa8ac3ee0 _dispatch_root_queue_drain + 476

    41  libdispatch.dylib             0x00007fffa8ac3cb7 _dispatch_worker_thread3 + 99

    42  libsystem_pthread.dylib       0x00007fffa8d0e746 _pthread_wqthread + 1299

    43  libsystem_pthread.dylib       0x00007fffa8d0e221 start_wqthread + 13

  • by Treasurex,

    Treasurex Treasurex Sep 25, 2016 7:16 PM in response to Treasurex
    Level 1 (13 points)
    Photos for Mac
    Sep 25, 2016 7:16 PM in response to Treasurex

    Hi Everyone,

    Thank you for being helpful.

    I tried reparing the library and it still did not work.

    So I restored the library from an earlier backup and now it works.

    Best regards

    Treasurex

  • by LarryHN,

    LarryHN LarryHN Sep 25, 2016 7:18 PM in response to Treasurex
    Level 10 (85,113 points)
    Photos for Mac
    Sep 25, 2016 7:18 PM in response to Treasurex

    You are welcome - glad you have things going again

     

    LN