Q: iTunes 12.5.1 Broke iPhone Sync
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Sep 15, 2016 11:38 AMby chris_g1,HelpfulHowdy big al 113,
It sounds like you are unable to see any iOS device in iTunes 12.5.1 since you updated it. I would recommend using the following article to help you out there:
If iTunes doesn‘t recognize your iPhone, iPad, or iPod
Thank you for using Apple Support Communities.
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Sep 17, 2016 5:43 PMby BishopQ,I had the same issue and it was fixed by manually updating the driver for the "Apple iPhone" that showed up in Device Manager. Basically the 12.5.1 iTunes update uninstalled the Apple Mobile Device Driver for Win10. See this link for details:
If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
-Kevin
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Sep 23, 2016 8:35 AMby andre_w2001,What I did was went to "device manager" by searching it up in the bar at the bottom left of your windows screen. Then I found something called "Portable Devices", you can also look for "Other Devices", "Imaging Devices" according to apple, it all should work. Then I right clicked on it and pressed "Update/Install Diver Software". I can not exactly remember but, something should pop up and you should be able to press something like "Install Drivers" or something very close to that matter. Once it did what it needed to do, (it took like 5 seconds) then iTunes immediately recognized my device. I hope this helps.
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Sep 26, 2016 3:13 AMby Alba Forever,Yep that worked for me also, follow this link and complete all the steps iOS device not showing in iTunes for Windows It looks like the new version of ITunes removes the USB driver and it needs re-installed.
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Sep 28, 2016 2:30 AMby robinfromashtead,Although my iPhone does show up in the Devices section, I can <click> on it to show the contents, but cannot get the usual "Summary" view. If I <right click> I then have options to sync or backup etc. but but no opportunity to customise the sync....... This is a very backwards step.
