RossMilner

Q: iPod Classic not recognised by iTunes - Can't sync.

Old iPod Classic has had a world of problems in the past connecting to iTunes. I used have have to reset it every time I wanted to sync it (by holding down Center button and menu button).

 

Now it won't connect to iTunes at all. It says 'connected' on the iPod but doesn't pop up in iTunes. My MacBook recognises it however, because I can find it in disk utilities. Tried resetting it multiple times, and done all the obvious methods. How can I get this to sync up now?

 

Updated to iTunes 12 now and it still won't work.

iPod classic, 5th gen

Posted on Oct 18, 2014 3:04 PM

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Q: iPod Classic not recognised by iTunes - Can't sync.

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  • by kensachi,

    kensachi kensachi Sep 11, 2015 11:00 PM in response to Iby Bargit
    Level 1 (0 points)
    Sep 11, 2015 11:00 PM in response to Iby Bargit

    i finally connected by by trying several other cables.  i always thought that style cable was good for iPod, iPad, iPhone3s, iphone4s.  must be some differences.  never had a problem pre-OS X Yosemite ver 10.10.5

  • by Gnarlodious,

    Gnarlodious Gnarlodious Sep 29, 2015 1:47 PM in response to kensachi
    Level 4 (1 points)
    Mac OS X
    Sep 29, 2015 1:47 PM in response to kensachi

    My iPod has been rendered useless by some past update. Well, not exactly useless. I can still play music that was on it at the time. Just can’t sync new songs.

  • by GrantusM,

    GrantusM GrantusM Oct 12, 2015 11:26 AM in response to sterling r
    Level 1 (9 points)
    Safari
    Oct 12, 2015 11:26 AM in response to sterling r

    Resetting the iPod by holding "Menu" and the centre of the wheel for 15sec while connected and then restoring the iPod from iTunes was a good first step.   Then, dismounting, shutting down iTunes and restarting the MacBook did the trick.  

     

    Thank you.
    David

     

    MacBook Pro (13-inch mid-2012) running OS X Yosemite 10.10.5
    iPod Nano (2nd Gen 4GB) currently (after the above) running 1.1.3

  • by Gnarlodious,

    Gnarlodious Gnarlodious Nov 4, 2015 5:17 PM in response to Gnarlodious
    Level 4 (1 points)
    Mac OS X
    Nov 4, 2015 5:17 PM in response to Gnarlodious

    I updated to iTunes 12 and suddenly it started working.

  • by JoeColl,

    JoeColl JoeColl Nov 7, 2015 8:39 PM in response to sterling r
    Level 1 (0 points)
    Nov 7, 2015 8:39 PM in response to sterling r

    You're not really providing any concrete help.

  • by Cold Smoke,

    Cold Smoke Cold Smoke Nov 21, 2015 2:28 PM in response to GrantusM
    Level 1 (0 points)
    Nov 21, 2015 2:28 PM in response to GrantusM

    I reset my iPod as suggested while connected and with iTunes open.  After the reset it immediately began syncing and appeared in iTunes.

     

    MacBook Pro (13-inch mid-2012) running OS X El Capitan 10.11.1

    iTunes 12.3.1.23

    iPod Classic 80gb 1.1.2



  • by bradfordswood,

    bradfordswood bradfordswood Nov 24, 2015 8:26 PM in response to RossMilner
    Level 1 (0 points)
    Nov 24, 2015 8:26 PM in response to RossMilner

    I am having a lot of trouble all of the sudden with my iPod classic 160GB.  Normally I have no problem plugging in the device and syncing to iTunes. This week I've been experiencing all of the problems outlined in this thread: iTunes not seeing the device, error messages, requests to reset the device to factory settings, etc. All of the files on my iPod have been erased, and my iMac barely recognizes the device. It keeps asking me to restore the device to factory default settings, and then during the process tells me it can't restore the device because it can't see it.  I am running OS 10.6.8 and iTunes 11.4.  PLEASE reach out to me as my Apple products have been rendered useless during this process. I am quite frustrated with this situation, and would be thrilled to know of a solution to the problem.

  • by bradfordswood,

    bradfordswood bradfordswood Dec 10, 2015 7:43 AM in response to bradfordswood
    Level 1 (0 points)
    Dec 10, 2015 7:43 AM in response to bradfordswood

    Update...I was able to get it working for about a week. Initially it seemed to be a problem with a USB hub.

     

    Yesterday, I plugged in my iPod to sync with iTunes and add some new music.  After syncing and ejecting, it gave me the "no music" issue again.  Would someone from APPLE please reach out to me?

  • by turingtest2,

    turingtest2 turingtest2 Dec 10, 2015 8:52 AM in response to bradfordswood
    Level 10 (87,700 points)
    Apple TV
    Dec 10, 2015 8:52 AM in response to bradfordswood

    This is a user to user support forum. Apple don't reach out to respond individually. The community specialists may post links to support articles, but they don't generally get involved in detailed troubleshooting. Take a look at Re: Corrupt iPod classic if you haven't before. What are the stats?

     

    tt2

  • by bradfordswood,

    bradfordswood bradfordswood Dec 10, 2015 9:06 AM in response to turingtest2
    Level 1 (0 points)
    Dec 10, 2015 9:06 AM in response to turingtest2

    Thanks for the info, I'll follow your tips.  Thanks for the response!

  • by sfsmusique,

    sfsmusique sfsmusique Sep 26, 2016 8:00 AM in response to bradfordswood
    Level 1 (4 points)
    Sep 26, 2016 8:00 AM in response to bradfordswood

    It's September 2016 and I just had the same experience with my previously flawless 160GB iPod classic. I wanted to add a few tracks and podcasts to the large collection I already have on this iPod. I've never had a problem before doing manual syncs in the past.

     

    Today I tried connecting my iPod classic to my MB Pro 13-inch (circa 2011), which is still running on Mavericks with iTunes 12.5.1.21. For the first time ever, iTunes doesn't recognize my iPod! I have the same experience that others cited here: it shows up on the desktop, but not in iTunes.

     

    Someone added a link to an HT article on corrupt iPods. Let me just say that there's nothing wrong with my iPod. It's not corrupt. There's nothing wrong with the cable -- it's the same cable that I always use. There's nothing wrong with my Mac. I also don't intend to reset my iPod (deleting my entire collection of tracks and podcasts). I don't think I need to start reinstalling software on my Mac.

     

    There's something wrong with iTunes 12. This is an Apple software problem and they haven't fixed something that's been an issue since 2014. This thread is two years old and I see no movement. I know Apple doesn't sell iPod classic anymore, but I can hardly believe that iPod and iTunes are no longer compatible. These products were -- and still are -- key to Apple's success. You can no longer use the slogan "It just works." PLEASE FIX.

  • by Momomoesh,

    Momomoesh Momomoesh Sep 27, 2016 8:21 AM in response to RossMilner
    Level 1 (8 points)
    Mac OS X
    Sep 27, 2016 8:21 AM in response to RossMilner

    My MAC desktop won't even recognize the iPod Classic.  It doesn't show up in Disc utility or in Finder.   I've tried resetting the iPod, and it doesn't sync or show up.  Haven't lost my old music but can't sync the new additions.  This is very frustrating.

    Any help greatly appreciated

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