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Helpful answers
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Sep 26, 2016 7:21 AM in response to patrickfromhamletby Joseph_S.,Hello patrickfromhamlet,
Welcome to Apple Support Communities!
I see that your iPhone 6 Plus is freezing while you are in the Music app. I use the Music app every day! So, I can imagine wanting to get this issue resolved so you can get back to enjoying your music. I'm happy to assist you with this.
First, let's test this by making sure the Music app on the iPhone is closed. Please force close the Music app on your iPhone using the steps in the following article: Force an app to close on your iPhone, iPad, or iPod touch
Then, use Restart your iPhone, iPad, or iPod touch and please give your iPhone a fresh restart.
Once the iPhone turns back on, open the Music app, and see if you get the same freezing result.
Best Regards. -
Sep 26, 2016 7:59 AM in response to patrickfromhamletby Kyoto55,Got the same problem on Saturday. Only thing that helped was a full reset of the iPhone.
