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Q: iPhone 7s Touch ID problems

Touch ID stopped working.  This weekend I did the 10.0.2 update. My fingers are cold this morning, so I thought it might have to do with that.  Rebooted iPhone 7s, still not working.  Deleted existing fingerprints, can't enter new ones.

Under "Touch ID & Passcode" all the toggles are defaulting to off.  If, while they are off, I try to add a fingerprint, it doesn't even try to scan.  If I turn on any of the options, it then asks for a fingerprint to be entered.  It will scan, then blank out what it scanned.  It tries a few times then says to not move my finger, which I am not doing.  I've tried warming my fingers, and cleaning the home button, same results.  I tried googling this problem, but haven't found it to be a known issue.  I do have a screen protector on it, but it does not touch the button.  My phone has not gotten wet, nor are my fingers damp.  I am visually impaired, so the touch ID is useful to me as I prefer keeping my phone locked, and have a difficult time seeing the screen outdoors in sunlight.

iPhone 7, iOS 10

Posted on Sep 26, 2016 8:10 AM

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Q: iPhone 7s Touch ID problems

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