Ak182007

Q: iphone 5 battery swollen casuing screen to move out(bulge) 2016 post

i purchased the apple iphone 5 black 32 gb version in march 20th 2013 (indian purchase)
from a seller shop with a bill
and phone worked fine till then
and i never checked apple site because i thought that phones problem with apple is not very huge and its branded phone so we can trust the brand

and recently since 2015 post in october i started facing problem as battery drain started even after charging
well i over overlooked it for some months as my phone was out of warranty so dere must be normal fault
and in 2016 due to faulty manufatured battery issue the screen from the left side at volume button started moving up (bulging up)
and it started coming out from the edges and it was concerning
but i had another iphone 5 white which was 2012 purchase running fine i started less using my this iphone and recently i came to know from google i searched about this problem on net that it might be manufacturing fault with some iphones and apple has a replacement program launched to handle (faulty battery)issue

i checked my serial no and it was eligible for this program

i consulted my near customer center around and discussion about this problem they and shared the details from the apple site
but they all said to stop using the phone as it can burn burst and harmful and its dangerous and get it fixed
one of them said they will charge me 2500 Rs(NOIDA Customer centre ) some at select city mall in (imagine showroom (delhi) said 6500 Rs for battery and some other centre at ansal plaza (delhi) said  they dont replace battery and they will replace the whole model with same storage and will charge me 22,000 Rs (great they will charge me 4 years old technology at 22k crazy advice)


this is true in indian centre they dont replace anything they will charge u for everything even when apple said that your phone is eligible for battery replacement program.(which it self means that they know dere is some manufacturing fault in some batch numbers).

non of those customer center  tried to help me rather try to get me in dere place for making money


i saw a person online video of the same problem i had faced .he was form abraod and his phone was out of warranty too he said he went to apple store and got the phone it self replaced as it was faulty
his case was same as mine but i was denied in india


thats so shame that apple dont provide quality services in india

they just train some centre and leave them to function independently ast hey want.

i want to share the problem video links available on youtube

of iphone 5 battery swollon and cause screen to bulge

 

https://www.youtube.com/watch?v=fYzfGh7n2I8&ab_channel=GeekDetour

 

 

if apple cant provide world class service to its apple devices which are not in warranty in within 2-3 years then it should stop charging phones as costly as 50 k
i am attaching my case details with you
i had a talk with apple customer care centre and even they failed to provide solution and started saying that sir you might have used the iphone too long like 3 years is too long so it can happen
sir you must have charged phone too long

sir the battery life must be used fully

sir your phone is eligible for battery replace program but it might be not that issue it can be your own personal usage problem over heat etc

but none of them helped me i called them 3 times talked 3 times with different people
still no solution just an excuse to get away with it sir your 3 years of purchase is over and this scheme is not for u

i told those useless customer care people that i have another iphone 5 2012 purchase and that model is working super fine on ios 10 even now and no battery issue
so how can u blame me or the the 3 year use that i faced problem with but all i could hear from them was no solution

 

(if you have faced such issue in india with these customer care specially when ur apple device( in india) is out of warranty please share and comment atleast they shoud know how poorly they manage  customers in india.)

 

i have removed my serial no as guided by this apple forum 1.png2.png

 

 

i am sharing the apple battery which caused my screen to bulge which i got repaired

not from apple due to dere bad service and no battery repair in india customer repair  centre

 

(i think its not allowed here so i have deleted it now)IMG_1173.JPGIMG_1174.JPGIMG_1131.JPGIMG_1132.JPGIMG_1130.JPG

iPhone 5, Windows 8, India

Posted on Sep 26, 2016 10:27 AM

Close

Q: iphone 5 battery swollen casuing screen to move out(bulge) 2016 post

  • All replies
  • Helpful answers

  • by Nesphyd,

    Nesphyd Nesphyd Sep 27, 2016 10:31 AM in response to Ak182007
    Level 1 (12 points)
    Sep 27, 2016 10:31 AM in response to Ak182007

    I recently had this issue, too, on my iPhone 5, probably due to overheating of the battery while playing on the phone while charging.

    Obviously, the phone being 4 years old, I couldn't just get a replacement from Apple. I solved by buying a "new" cheap battery online, and changing it by myself.

     

    It is not something I recommend to someone who doesn't know exactly what he's doing, but there are very detailed guides on the internet that can explain the how-to; I've had to change four batteries after my original one from Apple died after my warranty ended, and the whole process is now easy and effortless.

     

    I hope I helped.