aJauhari

Q: uConnect 8.4 & iOS 10 issues!!!

Help!!

 

I've got a 2016 Jeep Cherokee and uConnect 8.4 (updated to the latest firmware). Ever since I updated my phone to iOS 10, when plugging in via USB, my music no longer plays through the stereo.

 

Here's a break down of the issues:

 

Audio no longer playing through stereo system

So this is a biggie. It no longer plays music through USB. The bigger issue is when i plug it in via USB, it starts playing the audio through my phone, not through the stereo. The option in the middle to choose a different output only shows 'iPhone', no 'uConnect' on the phone. The reason i know it's suppose to say uConnect is because when i do plug it in, uConnect is there for a mere second, then it just disappears and goes to iPhone. I can control the music through my steering wheel and other knobs in the car, but it just plays music from the external speaker on the iPhone, not the stereo. I assume this is definitely a software issue that needs to be fixed ASAP!

 

Plays first track every time i plug it in existing my current playlist that was previously playing

Another issue I had (even back with iOS 9) was every time i plugged in my phone, it would exit my current playlist on the phone and play the very first music track overall (not in any playlist). This really ***** as every time i plug in the phone to my car, it kills where i previously left off with a song.

 

Siri hanging and not responding after talking

So the uConnect system has Siri enabled, however, when you do talk to Siri and you are no longer speaking, it doesn't make the exit respond sound indicating that it has taken in your speech. It just sits there and doesn't do anything. So i've never been able to use Siri in my car yet. This was also happening with iOS 9.

 

I hope to get a response to these issues i'm having. It really *****. I'm painfully waiting for the CarPlay update to be released to uConnect ASAP so i can stop using their terrible out-dated system!!

 

I sincerely hope my first issue about audio not playing through my stereo gets fixed ASAP!

 

Anyone else experiencing these problems?

 

Sincerely,

- Adam J.

Posted on Sep 20, 2016 7:36 PM

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Q: uConnect 8.4 & iOS 10 issues!!!

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  • by chris_g1,

    chris_g1 chris_g1 Sep 21, 2016 11:59 AM in response to aJauhari
    Community Specialists
    Sep 21, 2016 11:59 AM in response to aJauhari

    Hi aJauhari,

     


    Thanks for using Apple Support Communities to post your question. So it looks like after you updated your iPhone to iOS 10 you've lost the ability to play your music through uConnect in your 2016 Jeep Cherokee. I understand how important getting this fixed up is to you. Please try the steps in the following link. Get help connecting your iPhone, iPad, or iPod touch with your car stereo

     

    You can also visit the uConnect Support page for assistance with your Jeep stereo. Jeep® Support

     

    If CarPlay is not yet available in your Jeep, and you still cannot get the USB function to work with uConnect, try connecting your iPhone to the car stereo via Bluetooth.
    This should have you listening to your tunes in your ride again in no time!


    Have a nice day.

  • by ConnorF,

    ConnorF ConnorF Sep 21, 2016 3:54 PM in response to aJauhari
    Level 1 (4 points)
    iPhone
    Sep 21, 2016 3:54 PM in response to aJauhari

    I am having the exact same issue on my 2014 Grand Cherokee.  I have tried absolutely everything. Apple needs to update iOS10. Uconnect service is horrible.

     

    This issue is effecting all Jeep, Dodge, Chrysler and RAM navigation systems.

  • by skysails,

    skysails skysails Sep 21, 2016 5:42 PM in response to aJauhari
    Level 1 (4 points)
    Sep 21, 2016 5:42 PM in response to aJauhari

    I am also have this issue in my 2016 RAM 2500.  I have updated the uConnect system to the latest release for my vehicle (16.33.29) and the USB connection still does not work.

  • by Rexius13,

    Rexius13 Rexius13 Sep 21, 2016 5:53 PM in response to aJauhari
    Level 1 (4 points)
    Sep 21, 2016 5:53 PM in response to aJauhari

    I am having the same exact issue with my Viper. Already on the latest version of UConnect.

     

    The system seems to register that there is a device connected and it even displays the music titles, etc. Just no audio comes out regardless of volume. The iPhone does not register that there is a device it is connected to and only shows "iPhone" as an output option. Seems like it's an iOS issue and NOT the UConnect because the iPhone no longer detects the UConnect as an output.

  • by Frustrated....,

    Frustrated.... Frustrated.... Sep 22, 2016 8:44 PM in response to aJauhari
    Level 1 (10 points)
    iPhone
    Sep 22, 2016 8:44 PM in response to aJauhari

    I'm having the exact same issue with my 2015 Jeep Renegade. 

  • by Steverino777,

    Steverino777 Steverino777 Sep 23, 2016 3:36 PM in response to aJauhari
    Level 1 (4 points)
    iPhone
    Sep 23, 2016 3:36 PM in response to aJauhari

    I am having the exact same problem with my Iphone 6 and  2015 Jeep Cherokee.  Has anyone tried to contact Uconnect to find out if they have a fix?  Or are they passing the buck to Apple as usual.

     

    Any help will be appreciated.

  • by ConnorF,

    ConnorF ConnorF Sep 26, 2016 10:45 AM in response to aJauhari
    Level 1 (4 points)
    iPhone
    Sep 26, 2016 10:45 AM in response to aJauhari

    ISSUE SOLVED!!!


    Update  your phone to 10.0.2!!!!!!

  • by Frustrated....,

    Frustrated.... Frustrated.... Sep 27, 2016 6:09 PM in response to aJauhari
    Level 1 (10 points)
    iPhone
    Sep 27, 2016 6:09 PM in response to aJauhari

    There's another update for your phone: 10.0.2. However, the phone update will cause an issue with UConnect If it isn't updated too. It's the Uconnect itself that must be updated. I took my Jeep Renegade to the dealership due to a recall. I spoke with the service guy and asked him while they're fixing the recall, if they would look into the issues with Uconnect not streaming music via USB port. He immediately knew what I was talking about because he said that with the iPhone updates, Uconnect must be updated. When I got my Jeep back, he mentioned that it has been updated and tested. Now it's working beautifully.  so make sure your iPhone has the latest update which is now 10.0.2 and the UConnect latest version: 16.05.33. The service guy said that he's 99.9% sure that with the latest version of Uconnect will solve the iPhone issues with USB connection. Let me know if it works Since it worked with mine. GOOD LUCK!!!

  • by Frustrated....,

    Frustrated.... Frustrated.... Sep 27, 2016 6:10 PM in response to ConnorF
    Level 1 (10 points)
    iPhone
    Sep 27, 2016 6:10 PM in response to ConnorF

    It's not just the that needs to be updated, it's the UCOnnect that has to be updated as well. This has solved my issue.

  • by Chris CA,

    Chris CA Chris CA Sep 27, 2016 6:13 PM in response to Steverino777
    Level 9 (79,646 points)
    iTunes
    Sep 27, 2016 6:13 PM in response to Steverino777

    IiPhone 6, iOS 10.0.1, 2015 Jeep Cherokee with uConnect 8.4 works fine here.

  • by Frustrated....,

    Frustrated.... Frustrated.... Sep 27, 2016 6:19 PM in response to Chris CA
    Level 1 (10 points)
    iPhone
    Sep 27, 2016 6:19 PM in response to Chris CA

    You have a 2015 Jeep Cherokee, the person who posted this has a 2016 Jeep Cherokee.  It has different software.

  • by Chris CA,

    Chris CA Chris CA Sep 27, 2016 6:40 PM in response to Frustrated....
    Level 9 (79,646 points)
    iTunes
    Sep 27, 2016 6:40 PM in response to Frustrated....

    Okay. others in this thread have a 2015

  • by buckthd,

    buckthd buckthd Oct 5, 2016 10:08 AM in response to aJauhari
    Level 1 (4 points)
    Oct 5, 2016 10:08 AM in response to aJauhari

    Updated to iOS 10, lost ability to listen to music via USB on car speakers.  Only via Bluetooth.

     

    Updated Uconnect SW - No joy.  Still no ability to listen to music via USB on car speakers.  Lost ability to listen to music via Bluetooth.  Phone bluetooth works fine.  Have not tried other apps yet...

     

    Anyone else?

  • by SSGMFB91B,

    SSGMFB91B SSGMFB91B Oct 12, 2016 3:53 PM in response to aJauhari
    Level 1 (4 points)
    Oct 12, 2016 3:53 PM in response to aJauhari

    Same issues here on a 2014 Dodge Durango Limited with the 8.4NAV (RA4) Uconnect head unit and an iPhone 6+ 128GB with ios 10.0.2 installed. When I plug in the phone via the USB port in the center console, Uconnect sees the "iPod" but won't play anything, and trying to force the iPhone to start the music results in only hearing it from the phone itself. I'm going to try the USB port with my old iPod Touch 64GB to see if it's the Uconnect or the iPhone that's failing to work as it should.

     

    My Uconnect (per the site's VIN search) is version MY13_MY14_RA4_16_13_13. This was supposed to add "Siri Eyes Free" to the head unit, but that doesn't seem to work either. I've re-downloaded the update, and will apply it again to see if that helps.

     

    Note: As most everyone above has stated, BLUETOOTH works. However, we all know that's not the IDEAL way to transfer music for the best fidelity, especially when you've got a USB port available to connect via. To those who are confused, Bluetooth is the WIRELESS option and not the preferred method for connecting the iPhone to the car for music purposes. It also seems that if you DO connect via the USB, it prevents the Bluetooth audio functionality from starting (which means if you want to charge while using BT, you'll have to use the 12V power port). I haven't tried to use the phone as an actual phone when it was connected via the USB port; I'd suspect that works since the phone function is a different protocol under Bluetooth.

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