ChiefTolu

Q: An invalid response was received from the device?

For at least the past year, I haven't been able to sync my phone with iTunes.  It either freezes, or, recently, has been giving me an "Invalid response blah blah" error.  I made two threads to no response.  Does anyone know how to fix this?  Can Apple make software that isn't complete ****?

iPhone 4S, iOS 6.0.2

Posted on Jun 24, 2013 2:31 PM

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Q: An invalid response was received from the device?

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  • by madmage816,

    madmage816 madmage816 Sep 22, 2016 9:29 AM in response to ChrisJ4203
    Level 1 (4 points)
    Sep 22, 2016 9:29 AM in response to ChrisJ4203

    I updated the iMac's OS X to El Capitan and it solved the issue. Thanks for the help.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 22, 2016 9:59 AM in response to madmage816
    Level 9 (59,474 points)
    iPhone
    Sep 22, 2016 9:59 AM in response to madmage816

    You're welcome.

  • by Perplexer-,

    Perplexer- Perplexer- Sep 26, 2016 11:34 AM in response to ChiefTolu
    Level 1 (8 points)
    Sep 26, 2016 11:34 AM in response to ChiefTolu

    I updated both my iPhone 6 and iPad Air 2 to iOS 10.0.2 and both devices are now not recognized by iTunes 12.1.2 (currently newest version) on my Windows 7 PC. I tried connecting my brother's iPad Air 1 with iOS 9.3.5 and that one was detected by iTunes normally. So I'm stuck with both my iOS 10.0.2 devices and can't do work on them in iTunes. This is terrible.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 26, 2016 11:44 AM in response to Perplexer-
    Level 9 (59,474 points)
    iPhone
    Sep 26, 2016 11:44 AM in response to Perplexer-

    Perplexer- wrote:

     

    iTunes 12.1.2 (currently newest version) on my Windows 7 PC.

    That is not correct. The latest version of iTunes is 12.5.1. If you open iTunes, go to Help>Check for Updates. If it will not show that one is available, go to Control Panel, Programs, and see if you can repair Apple Software Update. If not, then you are going to have to remove iTunes and then reinstall from the iTunes download page. This is a glitch in Windows. See this ASC User provided tip for additional information for troubleshooting iTunes and Windows. Troubleshooting issues with iTunes for Windows updates  Follow the instructions in the link provided for removing and then reinstalling iTunes.

  • by Perplexer-,

    Perplexer- Perplexer- Sep 26, 2016 11:48 AM in response to Perplexer-
    Level 1 (8 points)
    Sep 26, 2016 11:48 AM in response to Perplexer-

    I did that and it doesn't offer me any newer version. Will try the "repair" thing.

  • by KiltedTim,

    KiltedTim KiltedTim Sep 26, 2016 11:51 AM in response to Perplexer-
    Level 9 (56,327 points)
    Mac OS X
    Sep 26, 2016 11:51 AM in response to Perplexer-

    iTunes 12.5 requires OS X 10.9.5 or higher or Windows 7 or higher. You can download it from iTunes.com.

  • by Perplexer-,

    Perplexer- Perplexer- Sep 26, 2016 12:01 PM in response to ChrisJ4203
    Level 1 (8 points)
    Sep 26, 2016 12:01 PM in response to ChrisJ4203

    Ok, Check for Update from within iTunes didn't offer me any new version and "repairing" Apple Software Update didn't do anything either. So I went and downloaded the Setup for iTunes manually from Apple's website and installed it over my existing iTunes 12.1.2 installation. That went good and the new iTunes 12.5.1.21 now recognizes my iOS 10.0.2 devices.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 26, 2016 12:22 PM in response to Perplexer-
    Level 9 (59,474 points)
    iPhone
    Sep 26, 2016 12:22 PM in response to Perplexer-

    Good to hear, but normally installing software in the manner that you did does not produce good results in Windows.

  • by karthikchandrasekhar,

    karthikchandrasekhar karthikchandrasekhar Sep 30, 2016 4:38 AM in response to ChiefTolu
    Level 1 (4 points)
    Sep 30, 2016 4:38 AM in response to ChiefTolu

    I had the same problem, I was trying to connect my iPhone 5s (iOS 10) to my Macbook Pro (OS X Mavericks).

    It seemed like my iTunes version was pretty old for my phone's operating system, which was up to date.

     

    ~ Try updating iTunes to the latest version and try reconnecting the phone

     

    This worked for me. Hope it works for you too.

  • by djschwartz200,

    djschwartz200 djschwartz200 Oct 4, 2016 10:41 AM in response to Lawrence Finch
    Level 1 (4 points)
    iPhone
    Oct 4, 2016 10:41 AM in response to Lawrence Finch

    A useless and insulting response. I just upgraded my iPhone to iOS 10.0.2. It was working perfectly until the update. Now it will not sync with iTunes nor will it load photos into iPhoto.

  • by gtsougrianis,

    gtsougrianis gtsougrianis Oct 10, 2016 6:07 PM in response to ChiefTolu
    Level 1 (4 points)
    Oct 10, 2016 6:07 PM in response to ChiefTolu

    i have an Iphone 6 and the latest ios 10.0.2 and a Imac computer  and it says as soon as i connect my phone to the imac Itunes could not connect to the iphone"iphone" because an invalid response was received from the device. please help

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Oct 10, 2016 8:17 PM in response to gtsougrianis
    Level 9 (59,474 points)
    iPhone
    Oct 10, 2016 8:17 PM in response to gtsougrianis

    Please take the time to read the entire thread. Information about this and the Mac has already been explained. More than likely you have the incorrect version of iTunes and Mac OS X.

  • by PaulHaigh72,

    PaulHaigh72 PaulHaigh72 Oct 13, 2016 12:36 AM in response to ChiefTolu
    Level 1 (4 points)
    Oct 13, 2016 12:36 AM in response to ChiefTolu

    The difficulty is with the error message, which points you to an error on the phone.  It is not, it is an error on the laptop.  try installing the latest itunes to your laptop, for me, it was as simple as that.  Others have issues with their firewall or usb cable.

  • by djschwartz200,

    djschwartz200 djschwartz200 Oct 13, 2016 9:03 AM in response to PaulHaigh72
    Level 1 (4 points)
    iPhone
    Oct 13, 2016 9:03 AM in response to PaulHaigh72

    What do I do if I have an older Mac Book that will not run the latest OS-X and thus will not run the latest iTunes? Am I stuck buying a new computer? Is there any way I can roll my iPhone back to iOS 9 without using iTunes? Remember, now that I've made the mistake of allowing the phone to update to iOS 10 I CANNOT connect to the iTunes on my MacBook that I have ben using to back up and sync the phone.

  • by KiltedTim,

    KiltedTim KiltedTim Oct 13, 2016 9:44 AM in response to djschwartz200
    Level 9 (56,327 points)
    Mac OS X
    Oct 13, 2016 9:44 AM in response to djschwartz200

    No. You can not downgrade iOS.

    If your Mac isn't capable of running OS X 10.9.5 or higher, you can install Windows 7 or higher using boot camp or virtualization, install iTunes for Windows, and sync with that.

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