psferrari
Level 1 (4 points)
iPhone

Q: warranty for retail products

My iPhone just died and they told me ate the Apple Store Brazil that it can´t be fixed and my only option is to buy a new iPhone. I got it in January 22 this year and they told at the store that the warranty fot this item was good for only 90 days because it was a retail product. Is that correct? Is buying a new phone my only option or can Apple do something for me?

iPhone 6, iOS 9.3.5

Posted on Sep 26, 2016 2:27 PM

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psferrari

Q: warranty for retail products

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 26, 2016 2:31 PM in response to psferrari
    Level 9 (58,997 points)
    iPhone
    Sep 26, 2016 2:31 PM in response to psferrari

    iPhones purchased brand new would have a 1-year limited warranty. Warranty status can be verified by entering your serial number in this website. https://checkcoverage.apple.com/

     

    A 90 day warranty sounds like a refurbished device or one used for an out of warranty replacement. Check to see what the warranty status of your device is with the website. It is also possible that you purchased a grey market device and not a new one. Where did you purchase this device? You may not have purchased a new device.

  • by sberman,

    sberman sberman Sep 26, 2016 2:43 PM in response to psferrari
    Level 8 (40,235 points)
    Sep 26, 2016 2:43 PM in response to psferrari

    One point to add to @ChrisJ4203's (always) excellent advice:

     

    Did you purchase this iPhone from an Apple Store or Authorized Apple Retailer in Brazil?  iPhone warranty is only honored in the country where the iPhone was sold.

  • by psferrari,

    psferrari psferrari Sep 26, 2016 2:46 PM in response to ChrisJ4203
    Level 1 (4 points)
    iPhone
    Sep 26, 2016 2:46 PM in response to ChrisJ4203

    I purchased it in Apple Store at Highland Village (houston, texas). My old phone was broken and they could´t change the display, so they ofered this retail and I bought a new phone, that now has died and I can´t turn it on (something happened that the batery doesn´t charge), and the told me that my warranty had only 90 days thats why I can´t change it for free and my only option is to buy another one. Should I trust this information?

  • by imobl,

    imobl imobl Sep 26, 2016 6:31 PM in response to psferrari
    Level 5 (7,038 points)
    iPhone
    Sep 26, 2016 6:31 PM in response to psferrari

    If you purchased the iPhone at full retail price, the warranty should be

    valid (in the US only - you have no warranty in Brazil because the iPhone

    was not sold there) for 1 year. If you purchased a reduced price Out of Warranty

    replacement iPhone, the warranty (again only in the US) is valid for 90

    days or the remainder of the warranty on the iPhone that was replaced, whichever

    is longer. When did you originally purchase the broken iPhone?

     

    tl;dr - you have no warranty in Brazil for an iPhone purchased in the US

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 26, 2016 6:35 PM in response to psferrari
    Level 9 (58,997 points)
    iPhone
    Sep 26, 2016 6:35 PM in response to psferrari

    If you returned a phone and it could not be repaired, then you were offered an out of warranty replacement, which for a broken screen would only have a balance of the original warranty or 90 days. Since it was for an iPhone 6, it was an out of warranty replacement, so it was 90 days. The warranty is over for that device. Besides that, the warranty for that device is only valid in the US, and can only be serviced in the US.