hwhens
Level 1 (8 points)
iPad

Q: Mail crashes on iOS10

Uplated to iOS 10, yesterday, on MD524LL/A, 64gb iPad (currently approx. 50% used).  While working email today, I've experienced numerous crashes.  Have not been able to find common thread, but basically, while going email to email Mail will simply crash taking me back to home screen.  Mail will reopen and the process begins again.  Posting this to primarily bring this to Apple's attention.

Posted on Sep 16, 2016 9:25 AM

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hwhens

Q: Mail crashes on iOS10

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  • Helpful answers

  • by Briansyddall,

    Briansyddall Briansyddall Sep 16, 2016 9:46 AM in response to hwhens
    Level 6 (8,813 points)
    Apple Watch
    Sep 16, 2016 9:46 AM in response to hwhens

    Hi

    Go to settings-Email Accounts delete accounts then add them back again .

    Cheers

    Brian

  • by hwhens,

    hwhens hwhens Sep 19, 2016 8:44 AM in response to Briansyddall
    Level 1 (8 points)
    iPad
    Sep 19, 2016 8:44 AM in response to Briansyddall

    Thought about that originally, but dismissed.  Later, thought why not try it and did.  Did not fix the problem.  I really think this is a nagging hiccup in early version of 10.  Hopefully it will be corrected in updates, but want to be sure Apple takes a look at it.

  • by Briansyddall,

    Briansyddall Briansyddall Sep 19, 2016 9:29 AM in response to hwhens
    Level 6 (8,813 points)
    Apple Watch
    Sep 19, 2016 9:29 AM in response to hwhens

    Hi

    Try a reboot press & hold power button & menu button hold both down until you see apple logo .

    Cheers

    Brian

  • by hwhens,

    hwhens hwhens Sep 19, 2016 9:36 AM in response to Briansyddall
    Level 1 (8 points)
    iPad
    Sep 19, 2016 9:36 AM in response to Briansyddall

    Been there, done that as well.

     

    Thanks.

  • by kvellano,

    kvellano kvellano Sep 22, 2016 8:29 AM in response to hwhens
    Level 1 (4 points)
    iPad
    Sep 22, 2016 8:29 AM in response to hwhens

    I have this issue as well on my iPad 4

    Rebooted, removed accounts, etc.

  • by hwhens,

    hwhens hwhens Sep 22, 2016 8:35 AM in response to kvellano
    Level 1 (8 points)
    iPad
    Sep 22, 2016 8:35 AM in response to kvellano

    I suspect this problem is prevalent among iPad users.  The more the are who point it out, the more likely Apple will address the issue in coming updates.

  • by bmadding,

    bmadding bmadding Sep 23, 2016 8:23 AM in response to hwhens
    Level 1 (8 points)
    iOS Apps
    Sep 23, 2016 8:23 AM in response to hwhens

    Same thing happens with me.  Funny thing is, the question never gets answered by Apple.  They only offer a reboot or inconvenient delete and reinstall, all of which is not user friendly.  I remember a time when Apple products actually worked as intended and now they don't seem to care about the issues, as long as we keep buying their products.  I asked via this forum why the Music app now plays songs that I didn't even load and it simply got ignored.  I chatted with a apple support person who told me to reset my phone and that should take care of the problem, it didn't and just wasted my time.  Hopefully they'll fix whatever bug is causing this mail issue but based on experience, I doubt they'll ever admit it's an issue or fully fix it, all while offering a jovial "cheers".

  • by positron23,

    positron23 positron23 Sep 26, 2016 3:34 PM in response to hwhens
    Level 1 (4 points)
    Sep 26, 2016 3:34 PM in response to hwhens

    Having the same problem. My issue is specific to the iPad. iOS 10 and Mail is fine on my iPhone. With the iPad I have rebooted, deleted, and then added accounts again and the problem still exists. As an example if I have 30 emails I want to delete Mail will crash at least 4-5 times. Delete 4 or 5 emails- crash, reopen-delete 4-5 emails-crash and so on. You get the picture. I was hoping with 10.0.2 there would be a fix but no such luck.

  • by kvellano,

    kvellano kvellano Sep 26, 2016 4:01 PM in response to hwhens
    Level 1 (4 points)
    iPad
    Sep 26, 2016 4:01 PM in response to hwhens

    Another app is crashing as well (Pac-12 Now). Perhaps the developer just needs to update their app though...

  • by ricandersonva,

    ricandersonva ricandersonva Sep 26, 2016 4:15 PM in response to hwhens
    Level 1 (8 points)
    iPad
    Sep 26, 2016 4:15 PM in response to hwhens

    Yes, it is happening on my 4th gen iPad w wifi on both 10.0.1 and 10.0.2.

     

    when scrolling through new mail, about every 5th or 6th Mail, the app quits and jumps back to home menu. It's a consistent problem perfectly replicatable and predictable. I tried deleting mail account, tried rebooting, tried 10.0.2 update. I still have the problem. 

     

    ITS A BUG.

  • by bmadding,

    bmadding bmadding Sep 26, 2016 4:37 PM in response to ricandersonva
    Level 1 (8 points)
    iOS Apps
    Sep 26, 2016 4:37 PM in response to ricandersonva

    Yep still have the same issue even after the update and only silence from apple.  Such "genius". anyway I found a whole new issue now, when I click on a link in email it takes me to a blank tab, I then have to exit safari and try the link again until it finally opens. Planned obsolescence at its best, bravo apple.

  • by atxbandit,

    atxbandit atxbandit Sep 28, 2016 8:34 AM in response to hwhens
    Level 1 (4 points)
    Sep 28, 2016 8:34 AM in response to hwhens

    I am having the same problem. Rebooting, reinstalling did nothing. iPad 4

  • by hwhens,

    hwhens hwhens Sep 28, 2016 9:11 AM in response to bmadding
    Level 1 (8 points)
    iPad
    Sep 28, 2016 9:11 AM in response to bmadding

    Agreed, the update did not address this problem.  For the time being, I've started using Google Inbox with which I've had no problem.  I prefer (if for no other reason than habit) Apple Mail, but the constant crashing while working my mail has simply become too annoying.  I'll try, again, after future updates, but for now I'm switching to a stable, workable mail app.

  • by Molicious37,

    Molicious37 Molicious37 Sep 28, 2016 1:21 PM in response to bmadding
    Level 1 (4 points)
    iPad
    Sep 28, 2016 1:21 PM in response to bmadding

    I Have the blank email problem too, as well as the crashing on iPad4