Q: Restore from backup problems
iPhone 6s Plus 128GB
iOS 10.0.2
iTunes 12.5.1.21
Windows 10
I synced my phone this morning. I discover that out of a couple hundred or so of my contacts, only 34 are there. I go to do a restore from backup. I discover that even though I have been backing up my phone several times over the last couple of months, only two are listed, this morning's and one from January. [angry face] I select this morning's backup. It then gives me the error message "itunes could not restore the iphone because not enough free space is available on the phone." I click on "OK." (I have 25GB free on the phone.)
It then reboots my phone. The error message comes up that it could not connect with the phone because it is locked and needs the passcode. I enter the passcode and click on "Retry." iTunes connects with the phone. It immediately begins to sync even though I have in preferences to prevent the iphone from syncing automatically.
When it is done syncing, I check my contacts. Still only 34. I go through the steps again. This is an endless loop. It does all the same things again. Tried three times.
I have rebooted my computer, shut down, then rebooted the phone.
What is going on, but better yet, how do I fix this and get my contacts back?
Thanks.
iPhone 5, Windows 10, iOS 8.4
Posted on Sep 25, 2016 10:49 PM
Sign in to icloud on your phone with the same Apple ID and enable contacts.
Posted on Sep 26, 2016 9:32 PM