HT201398: If an app you installed unexpectedly quits, stops responding, or won’t open

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RedFaced Saint

Q: NBA 2K16 for Apple TV Crashes White Screen

I have NBA 2K16 for my 64GB Apple TV 2 and have had continuing problems with the app. The current issue is that the app is crashing after the main page with players Harden, Curry, and Davis featured. I have deleted the game and re-downloaded it and it still crashes with a white screen after pressing “A” to continue on the remote pad that came with the Apple TV. I was previously having this issue on all of my apps, but found a solution to download a free app and “reactivate” my account with the App Store. Now, all of my other games and apps are working fine and just a few weeks later, I’m now having the “white crash screen” solely occurring in this game. Any thoughts/help? Thanks!

AppleTV 2, iOS 10

Posted on Sep 19, 2016 10:44 AM

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Q: NBA 2K16 for Apple TV Crashes White Screen

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  • Helpful answers

  • by snow2002,

    snow2002 snow2002 Sep 21, 2016 4:14 AM in response to RedFaced Saint
    Level 1 (4 points)
    Apple TV
    Sep 21, 2016 4:14 AM in response to RedFaced Saint

    I have the same problem with my Apple TV4. The game was running until the Update to Apple TV IOS10.
    I paid money for the Game and now it´s not running anymor :-(

     

    Please Update!

  • by anewpraise,

    anewpraise anewpraise Sep 24, 2016 2:34 PM in response to RedFaced Saint
    Level 1 (8 points)
    Apple TV
    Sep 24, 2016 2:34 PM in response to RedFaced Saint

    I'm having this same problem.

    it's frustrating, especially after you paid for the app.

    I was told that we have to contact the developer to address the issue.

  • by anewpraise,

    anewpraise anewpraise Sep 26, 2016 4:37 AM in response to RedFaced Saint
    Level 1 (8 points)
    Apple TV
    Sep 26, 2016 4:37 AM in response to RedFaced Saint

    Here is the response from the NBA 2K16 developer.

    As you can see the developer and Apple is playing the blame game. Their response is as follows:

     

    Thank you for taking the time to contact us at 2K Support.

    From what I understand you were able to play NBA2K16 on your Apple TV before, but now it keeps crashing. Unfortunately there isn't much we can do to offer troubleshooting support at 2K. Apple Support should offer troubleshooting. However, we have received several tickets in which we were told that Apple Support is sending players back to us.

    I did my due diligence of looking for answers though and found that the issue starts after an additional data download (update) from Apple. Also, some players have reported that deleting the game and then reinstalling it has not worked, neither does restarting apple TV or doing a TV cache clear (in which case you would have to back up all your library, which might take some time). So, when you contact them, you would need to provide them with more information, specifically any error message you are getting and the type of Apple TV you have (4th generation?). Finally, please ask them whether the use of their new controller has anything to do with the issue.

    We apologize for any inconveniences and thank you for your patience throughout this time! Please contact us again to let us know if your issue was resolved.

    Best regards,

    2K Support

  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 26, 2016 4:36 AM in response to anewpraise
    Level 10 (104,156 points)
    Apple TV
    Sep 26, 2016 4:36 AM in response to anewpraise

    Other apps work, even if they need an update to do so. It's the developers job to make sure their apps are up to date and work as advertised.

  • by anewpraise,

    anewpraise anewpraise Sep 26, 2016 5:01 AM in response to Winston Churchill
    Level 1 (8 points)
    Apple TV
    Sep 26, 2016 5:01 AM in response to Winston Churchill

    @Winston... I totally agree.

     

    I hate that Apple and the Developer is not showing any type of concern.

    Here are my suggestions.  One or the other... not both.

     

    1. IF IT'S ON APPLE... Apple should offer a full credit of the purchased game app, considering it was bought thru their system. Especially in seeing that the problem may have originated when Apple did the new update.

     

    2. IF IT'S ON THE DEVELOPER... The developer should offer a free download for the newer NBA2K17, considering it is their game... and they should make it totally playable on Apple's system.

     

    I hate to say it, but Apple is starting to remind me more and more of Android. (Maybe it's time to switch...hmmm)

     

    Maybe I should sell:

    4 of my Apple TVs

    2 of my iPad Air 2s

    2 of my iPhone 6s Plus'

    1 MacBook Pro

    Should i continue...?

     

    @Apple... i hope you're listening.  Please hear our legitimate complaints, and respond accordingly.

    Apps that are available in the app store need to have tighter restrictions.

    C'mom... this isn't the Apple I used to know at all.

     

    Humbly submitted / replied.

  • by anewpraise,

    anewpraise anewpraise Sep 26, 2016 7:56 PM in response to RedFaced Saint
    Level 1 (8 points)
    Apple TV
    Sep 26, 2016 7:56 PM in response to RedFaced Saint

    I made it my duty today,  to get some of actual resolution to the concern.  I made sure that both the developer and Apple were made aware of each others response in the matter... over and over again, with documentation to prove it.

     

    In the end, my issue was resolved, and I am very pleased with the outcome.

     

    IN CONCLUSION:

    Make sure you contact Apple and the developer, and document everything. (Yes I said everything)

    The day you purchased the game, when the problems occurred, did you re-install the game, the developers response, etc... everything.  It will provide helpful answers in the end.