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Helpful answers
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Sep 26, 2016 7:55 PM in response to lindsss99by ChrisJ4203,Try a force restart. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The device should reboot.
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Sep 26, 2016 8:01 PM in response to ChrisJ4203by lindsss99,I did try that a few times and the screen will go black and then just goes to that blue-ish screen again. Thank you though!
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Sep 26, 2016 8:06 PM in response to lindsss99by ChrisJ4203,If a force restart does not work, then the next steps in troubleshooting are restore from backup, and if necessary, restore to factory.