HJ1013
Level 1 (5 points)
iTunes

Q: iTunes syncing issue after new iOS 10 update

After the new iOS 10 update, I connected my iPhone 6 plus to iTunes (v11.4) on my Mac (OS X 10.6.8) to sync. I had no issues prior to the update. After the new iOS update, I connected because I want to sync some new music to my library, but I got this alert saying "iTunes could not connect to the iPhone because an invalid response was received from the device." I have tried restarting both my device and computer and also tried Screen shot 2016-09-15 at 10.06.10 AM copy.png

to sync with another USB cable, but nothing worked. I say the new iOS update has something to do with this, anyone else with this issue?

iPhone 6s Plus, iOS 10

Posted on Sep 15, 2016 11:19 AM

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HJ1013

Q: iTunes syncing issue after new iOS 10 update

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  • by Limnos,

    Limnos Limnos Sep 15, 2016 11:27 AM in response to HJ1013
    Level 9 (54,265 points)
    Mac OS X
    Sep 15, 2016 11:27 AM in response to HJ1013

    iOS9 or newer on a mobile device requires iTunes 12.3 or higher which in turn requires a computer running OSX 10.8.5 or higher.  If you installed iOS10 you very likely have to be running iTunes 12.5.1 or newer which in turn requires OSX 10.9.5 or newer.  Software Update only checks for updates for the current system version you are running but that itself may be out of date.  It may or may not be possible to upgrade your computer to the required system. Find your computer model on the http://www.everymac.com web site and near the bottom of the system specification section it will say what OS versions it is capable of running. If you cannot run a newer system you will not be able to sync this phone to your present computer. If it can run 10.8.5 or higher you can either buy a download code for OSX 10.8 Mountain Lion from Apple online, or you can try installing the free El Capitan OSX 10.11.  El Capitan may run slower on older machines and require additional RAM purchase (4 GB is a realistic minimum and many recommend 8GB).  Doing a big jump in system versions is also more likely to affect old software.

     

    Snow leopard to el capitan, will it cause my macbook to be slow?  - https://discussions.apple.com/thread/7412959

     

    Mountain Lion 10.8 purchase link U.S.A. - http://www.apple.com/shop/product/D6377Z/A/os-x-mountain-lion

     

    Mountain Lion 10.8 purchase link U.K. - http://www.apple.com/uk/shop/product/D6377ZM/A/os-x-mountain-lion

     

    Current OSX general upgrade information, including system requirements - http://www.apple.com/osx/how-to-upgrade/

     

    If you have any PPC generation software that has been running under OSX 10.6 it will not be supported under any later system versions.

  • by pcdunk,

    pcdunk pcdunk Sep 15, 2016 11:28 AM in response to HJ1013
    Level 1 (22 points)
    Mac OS X
    Sep 15, 2016 11:28 AM in response to HJ1013

    You need to install the latest version of iTunes 12.5.1 which in turn needs a version of OSX 10.9.5 or later

  • by DaddieMac,

    DaddieMac DaddieMac Sep 27, 2016 12:52 AM in response to pcdunk
    Level 1 (39 points)
    Sep 27, 2016 12:52 AM in response to pcdunk

    No. Apple needs to make a version of iTunes that is compatible with 10.8.5. They need to stick with their pro users who cannot update to their newer "iOSMac" systems due to the fact they broke so much of our software after 10.8.5 with their new sandboxd and SIP restrictions that makes it impossible for many older hardware drivers and audio plug-ins to function anymore. Look at how Sierra is now breaking so many Native Instruments products… they had to discontinue support for something like 15 different products due to not having the manpower to go back and update drivers for all that stuff to make it compatible.

     

    Even going from 10.6 to 10.8 was a nightmare for me, because of how it nearly broke Pro Tools. I had to disable MIDI in my Pro Tools drivers to get it to work at all.