-
All replies
-
Helpful answers
-
Sep 27, 2016 3:16 AM in response to khaled abdel maksoudby LucoBrasi,Hi. You are not addressing to Apple here. This is user to user forum. Have you already tried basic troubleshooting?
Try to reset your device. This won't delete your data stored on this device.
- Press and hold the Sleep/Wake button
- Press and hold on the Home button
- Keep holding both buttons until the display turns off and back on with Apple logo on it.
Alternatively, you may go to Settings - General - Reset - Reset All Settings
If this does not help, restore your device to factory settings. Note that this will erase the data from your device.
Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.