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All replies
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Helpful answers
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Sep 27, 2016 6:39 AM in response to IgorXalepaby LucoBrasi,Can you describe this issue in more detailed way?
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Sep 27, 2016 6:44 AM in response to LucoBrasiby IgorXalepa,Oh sure. The girl asked to go to icloud it under the pretext that she had stolen the phone and see the number of its friends phones. Yes, to inform her that the phone is stolen. After I went to her icloud my phone was locked and it was a message that you need to transfer funds to a bank account for that to my phone has been unlocked. In order to prove that it's my phone, I can send a photo of the box with the documentation about buying it and it's mine
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Sep 27, 2016 6:49 AM in response to IgorXalepaby LucoBrasi,Some kind of scam.
Try to reset your device. This won't delete your data stored on this device.
- Press and hold the Sleep/Wake button
- Press and hold on the Home button
- Keep holding both buttons until the display turns off and back on with Apple logo on it.
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Sep 27, 2016 6:52 AM in response to IgorXalepaby ChrisJ4203,If you physically logged out of your iCloud and into another one on your device while someone was watching you, then your device has been compromised. You will need to take the device and proof of purchase to a physical Apple Store and request assistance from Apple. You should never log into another person's iCloud account on your device.
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Sep 27, 2016 6:57 AM in response to LucoBrasiby IgorXalepa,After rebooting my Iphone I was already blocked account with iCloud. This Iphone has been tied to an account owned Icloud which fraudsters.
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Sep 27, 2016 6:59 AM in response to ChrisJ4203by IgorXalepa,Can I get more information about where to go with this issue, since I live in Ukraine and there is no official Apple representative.
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Sep 27, 2016 7:16 AM in response to IgorXalepaby ChrisJ4203,Then use this link to contact Apple. Contact Apple for support and service - Apple Support You will have to work this out directly with Apple.
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