Gordon Blackler

Q: Mail attachments - mdwrite quit unexpectedly

I'm having real problems with attachments in Mail 9.3 (Yosemite 10.11.6). Several things are happening They started before this latest update to 10.11.6:

 

- Quick Look doesn't work on attachments

- I can't right click on any attachment to bring up the contextual menu

- If I click on an attachment, the moment I start to drag it out of the window I get "mdwrite quit unexpectedly". Every time. The attachment will save to where I drag it but not without this error.

- The same happens if I click the attachment icon at the top of the window - the mdwrite error pops up, but sometimes the attachments don't save.

 

Any ideas anyone? Many thanks.

iMac, OS X El Capitan (10.11.6), 8GB RAM, Intel Core i7,

Posted on Aug 3, 2016 11:02 PM

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Q: Mail attachments - mdwrite quit unexpectedly

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  • Helpful answers

  • by Eric Root,Helpful

    Eric Root Eric Root Aug 4, 2016 1:06 PM in response to Gordon Blackler
    Level 9 (72,578 points)
    iTunes
    Aug 4, 2016 1:06 PM in response to Gordon Blackler

    What OS are you using? Yosemite is 10.10, with the latest update 10.10.5. El Capitan is 10.11, with latest update 10.11.6.

     

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

     

    Safe Mode - About

     

    Safe Mode - Yosemite


     

    Safe Mode - About El Capitan

     

    Safe Mode Startup – El Capitan.

  • by Gordon Blackler,

    Gordon Blackler Gordon Blackler Aug 4, 2016 1:09 PM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    Aug 4, 2016 1:09 PM in response to Eric Root

    Very much appreciated, Eric. I didn't do myself any favours by writing Yosemite instead of El Capitan AND posting in the wrong group. Thanks for answering anyway. I will try everything you've suggested and let the group know what happened.

  • by Eric Root,

    Eric Root Eric Root Aug 4, 2016 1:27 PM in response to Gordon Blackler
    Level 9 (72,578 points)
    iTunes
    Aug 4, 2016 1:27 PM in response to Gordon Blackler

    You are welcome. I'll ask the hosts to move this post to El Capitan.

  • by Gordon Blackler,

    Gordon Blackler Gordon Blackler Sep 23, 2016 7:53 AM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    Sep 23, 2016 7:53 AM in response to Eric Root

    In safe mode the problem persists: Quick Look doesn't work, I can't right click on an attachment to save it and I can't save more than one attachment when I use the save as icon at the top of the mail message.

     

    I tried creating a new user account and set up one of my mailboxes. After I had downloaded a few emails I noticed that all the problems disappeared i.e. Mail worked just fine in the new user account, so I can only presume that my main user account is corrupt somehow. If that's the case then is there any way to repair the problem? I really do not want to have to install all the apps and create all the mailboxes from scratch.

     

    Thanks

  • by Eric Root,

    Eric Root Eric Root Sep 23, 2016 10:52 AM in response to Gordon Blackler
    Level 9 (72,578 points)
    iTunes
    Sep 23, 2016 10:52 AM in response to Gordon Blackler

    You are welcome.

     

    Try running this program in your normal account , then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information

  • by Gordon Blackler,

    Gordon Blackler Gordon Blackler Sep 24, 2016 12:14 AM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    Sep 24, 2016 12:14 AM in response to Eric Root

    Thanks, Eric.  Here's the report from Etrecheck:

     

    EtreCheck version: 3.0.5 (309)

    Report generated 2016-09-24 08:56:12

    Download EtreCheck from https://etrecheck.com

    Runtime 1:40

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    I'm having real problems with attachments in Mail 9.3 (El Capitan) 10.11.6). Several things are happening. They started before this latest update to 10.11.6:

     

    - Quick Look doesn't work on attachments

    - I can't right click on any attachment to bring up the contextual menu

    - If I click on an attachment, the moment I start to drag it out of the window I get "mdwrite quit unexpectedly". Every time. The attachment will save to where I drag it but not without this error.

    - The same happens if I click the attachment icon at the top of the window - the mdwrite error pops up, but sometimes the attachments don't save.

     

    Hardware Information:

        iMac (27-inch, Late 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac14,2

        1 3.5 GHz Intel Core i7 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                Empty  

            BANK 1/DIMM1

                Empty  

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n/ac

     

    Video Information:

        NVIDIA GeForce GTX 775M - VRAM: 2048 MB

            iMac 2560 x 1440

     

    System Software:

        OS X El Capitan 10.11.6 (15G1004) - Time since boot: about 16 hours

     

    Disk Information:

        APPLE SSD SM0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 499.42 GB (141.78 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information:

        Western Digital Elements 107C 3 TB

            EFI (disk2s1) <not mounted> : 315 MB

            Jobs (3TB) (disk2s2) /Volumes/Jobs (3TB) : 3.00 TB (1.50 TB free)

        Western Digital Elements 1042 500.11 GB

            disk1s1 (disk1s1) <not mounted> : 32 KB

            Portfolio (disk1s3) /Volumes/Portfolio : 499.97 GB (78.80 GB free)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Western Digital Ext HDD 1021 2 TB

            EFI (disk3s1) <not mounted> : 210 MB

            Archives (2TB) (disk3s2) /Volumes/Archives (2TB) : 2.00 TB (23.49 GB free)

        WACOM CTE-440-U V4.0-3

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Kernel Extensions:

            /System/Library/Extensions

        [not loaded]    com.wacom.kext.pentablet (Pen Tablet 5.3.5-4 - SDK 10.9 - 2016-09-13) [Support]

     

    System Launch Agents:

        [not loaded]    7 Apple tasks

        [loaded]    153 Apple tasks

        [running]    62 Apple tasks

        [killed]    17 Apple tasks

        17 processes killed due to insufficient RAM

     

    System Launch Daemons:

        [not loaded]    45 Apple tasks

        [loaded]    157 Apple tasks

        [running]    80 Apple tasks

        [killed]    8 Apple tasks

        8 processes killed due to insufficient RAM

     

    Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-09-06) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-13) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2016-06-11) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2015-11-27) [Support]

        [not loaded]    com.teamviewer.teamviewer.plist (2016-05-02) [Support]

        [not loaded]    com.teamviewer.teamviewer_desktop.plist (2016-05-02) [Support]

        [running]    com.wacom.pentablet.plist (2014-08-20) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2016-08-30) [Support]

        [running]    com.adobe.agsservice.plist (2016-08-18) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-08-30) [Support]

        [running]    com.backblaze.bzserv.plist (2016-07-13) [Support]

        [loaded]    com.daz3d.content_management_service.plist (2015-04-06) [Support]

        [loaded]    com.malwarebytes.MBAMHelperTool.plist (2015-12-03) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2015-11-27) [Support]

        [loaded]    com.teamviewer.Helper.plist (2016-05-02) [Support]

        [not loaded]    com.teamviewer.teamviewer_service.plist (2016-05-02) [Support]

        [loaded]    com.wacom.RemoveTabletHelper.plist (2014-10-10) [Support]

     

    User Launch Agents:

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2014-10-10) [Support]

        [running]    com.backblaze.bzbmenu.plist (2016-09-23) [Support]

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-05-09) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

        [loaded]    com.valvesoftware.steamclean.plist (2016-03-16) [Support]

     

    User Login Items:

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Canon IJ Network Scanner Selector2    Application Hidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        Google Drive    Application  (/Applications/Google Drive.app)

        MenuTimer    Application Hidden (/Applications/MenuTimer.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

        Android File Transfer Agent    Application Hidden (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

        MenuMetersApp    Application Hidden (~/Library/PreferencePanes/MenuMeters.prefPane/Contents/Resources/MenuMetersApp .app)

        ShareMouse    Application Hidden (/Applications/ShareMouse.app)

        ATLoginItemHelper    SMLoginItem  (/Applications/DrCleaner.app/Contents/Library/LoginItems/ATLoginItemHelper.app)

     

    Internet Plug-ins:

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-08-30) [Support]

        FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-28)

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]

        Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-28)

        nplastpass: 3.1.21 (2014-10-12) [Support]

        Silverlight: 5.1.50428.0 - SDK 10.6 (2016-07-14) [Support]

        WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2014-10-10) [Support]

        JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-25) Check version

     

    User internet Plug-ins:

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]

     

    Safari Extensions:

        LastPass - LastPass - https://lastpass.com (2015-09-05)

     

    3rd Party Preference Panes:

        Backblaze Backup (2016-07-13) [Support]

        Flash Player (2016-08-30) [Support]

        Java (2016-07-25) [Support]

        MenuMeters (2015-10-07) [Support]

     

    Time Machine:

        Time Machine not configured!

     

    Top Processes by CPU:

             5%    kernel_task

             2%    WindowServer

             2%    bztransmit

             2%    fontd

             0%    Dropbox

     

    Top Processes by Memory:

        4.83 GB    kernel_task

        311 MB    com.apple.WebKit.WebContent(3)

        287 MB    Adobe Lightroom

        180 MB    mdworker(18)

        164 MB    Mail

     

    Virtual Memory Information:

        82 MB    Free RAM

        7.91 GB    Used RAM (1007 MB Cached)

        1.02 GB    Swap Used

     

    Diagnostics Information:

        Sep 23, 2016, 10:00:24 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-220024_[ redacted].cpu_resource.diag [Details]

            /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

        Sep 23, 2016, 06:28:33 PM    /Library/Logs/DiagnosticReports/Adobe Lightroom_2016-09-23-182833_[redacted].cpu_resource.diag [Details]

            /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

        Sep 23, 2016, 05:30:02 PM    /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016-09-23-173002_[redacted].cpu_resource.diag [Details]

            /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/MacOS/Adobe Photoshop CC 2015.5

        Sep 23, 2016, 04:44:56 PM    Self test - passed

        Sep 23, 2016, 04:32:33 PM    /Library/Logs/DiagnosticReports/PenTabletDriver_2016-09-23-163233_[redacted].cr ash

            com.wacom.Pen_TabletDriver - /Library/Application Support/Tablet/PenTabletDriver.app/Contents/MacOS/PenTabletDriver

        Sep 23, 2016, 02:13:54 PM    /Library/Logs/DiagnosticReports/Adobe Lightroom_2016-09-23-141354_[redacted].cpu_resource.diag [Details]

        Sep 23, 2016, 11:48:52 AM    ~/Library/Logs/DiagnosticReports/mdwrite_2016-09-23-114852_[redacted].crash

            /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mdwrite

        Sep 22, 2016, 10:59:33 PM    /Library/Logs/DiagnosticReports/Adobe Lightroom_2016-09-22-225933_[redacted].cpu_resource.diag [Details]

        Sep 22, 2016, 05:46:04 PM    ~/Library/Logs/DiagnosticReports/mdwrite_2016-09-22-174604_[redacted].crash

        Sep 21, 2016, 09:25:34 PM    /Library/Logs/DiagnosticReports/Google Drive_2016-09-21-212534_[redacted].crash

            com.google.GoogleDrive - /Applications/Google Drive.app/Contents/MacOS/Google Drive

        Sep 21, 2016, 09:25:33 PM    /Library/Logs/DiagnosticReports/AdobeCrashDaemon_2016-09-21-212533_[redacted].c rash

            /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Adobe CrashDaemon.app/Contents/MacOS/AdobeCrashDaemon

        Sep 21, 2016, 06:56:46 PM    ~/Library/Logs/DiagnosticReports/mdwrite_2016-09-21-185646_[redacted].crash

  • by Eric Root,

    Eric Root Eric Root Sep 24, 2016 9:42 AM in response to Gordon Blackler
    Level 9 (72,578 points)
    iTunes
    Sep 24, 2016 9:42 AM in response to Gordon Blackler

    Try quitting Adobe Lightroom and Photoshop. They are both crashing. Also Google Drive. Have you checked for an  update to the Wacom tablet software?

  • by Gordon Blackler,

    Gordon Blackler Gordon Blackler Sep 26, 2016 12:21 AM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    Sep 26, 2016 12:21 AM in response to Eric Root

    Hi Eric,

    I restarted and first closed Google Drive, then launched Mail. No change. First thing I did was find a message with an attachment and tried hitting space to open Quick Look. mdwrite quit. The following crash reports are from mdwrite and a new scan from EtreCheck respectively. What now?

     

    mdwrite:

     

    Process:               mdwrite [575]

    Path:                  /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mdwrite

    Identifier:            mdwrite

    Version:               563

    Code Type:             X86-64 (Native)

    Parent Process:        ??? [1]

    Responsible:           mdwrite [575]

    User ID:               501

     

    Date/Time:             2016-09-26 09:10:27.325 +0200

    OS Version:            Mac OS X 10.11.6 (15G1004)

    Report Version:        11

    Anonymous UUID:        BB011CDE-92E4-3381-5641-D3CC07E6417C

     

     

    Time Awake Since Boot: 85 seconds

     

    System Integrity Protection: enabled

     

    Crashed Thread:        3  Dispatch queue: com.apple.metadata.mdwrite.connection.queue

     

    Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)

    Exception Codes:       0x0000000000000001, 0x0000000000000000

    Exception Note:        EXC_CORPSE_NOTIFY

     

    Global Trace Buffer (reverse chronological seconds):

    0.389649     libsystem_trace.dylib     0x00007fff971960fa dyld_image_header_containing_address(0x7f968be05ef1) failed

     

    Thread 0:

    0   libsystem_kernel.dylib        0x00007fff8cd43122 __semwait_signal_nocancel + 10

    1   libsystem_c.dylib             0x00007fff8f833318 nanosleep$NOCANCEL + 188

    2   libsystem_c.dylib             0x00007fff8f85b460 sleep$NOCANCEL + 42

    3   libdispatch.dylib             0x00007fff91988755 _dispatch_queue_cleanup2 + 140

    4   libsystem_pthread.dylib       0x00007fff819b23dc _pthread_tsd_cleanup + 555

    5   libsystem_pthread.dylib       0x00007fff819b1f63 _pthread_exit + 117

    6   libsystem_pthread.dylib       0x00007fff819b2c0e pthread_exit + 30

    7   libdispatch.dylib             0x00007fff919886ab dispatch_main + 43

    8   mdwrite                       0x0000000101ea8b71 0x101ea7000 + 7025

    9   libdyld.dylib                 0x00007fff9154c5ad start + 1

     

    Thread 1:: Dispatch queue: com.apple.root.default-qos.overcommit

    0   libsystem_kernel.dylib        0x00007fff8cd433aa __sigsuspend_nocancel + 10

    1   libdispatch.dylib             0x00007fff919887ca _dispatch_sigsuspend + 21

    2   libdispatch.dylib             0x00007fff919887b5 _dispatch_sig_thread + 45

     

    Thread 2:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib        0x00007fff8cd43efa kevent_qos + 10

    1   libdispatch.dylib             0x00007fff9197a165 _dispatch_mgr_invoke + 216

    2   libdispatch.dylib             0x00007fff91979dcd _dispatch_mgr_thread + 52

     

    Thread 3 Crashed:: Dispatch queue: com.apple.metadata.mdwrite.connection.queue

    0   mdwrite                       0x0000000101eb27f5 0x101ea7000 + 47093

    1   mdwrite                       0x0000000101eb2ac5 0x101ea7000 + 47813

    2   mdwrite                       0x0000000101eb2c6e 0x101ea7000 + 48238

    3   mdwrite                       0x0000000101eb20d9 0x101ea7000 + 45273

    4   libdispatch.dylib             0x00007fff9197440b _dispatch_client_callout + 8

    5   libdispatch.dylib             0x00007fff91974303 dispatch_once_f + 67

    6   mdwrite                       0x0000000101eb1fee 0x101ea7000 + 45038

    7   mdwrite                       0x0000000101eac0de 0x101ea7000 + 20702

    8   mdwrite                       0x0000000101eabf65 0x101ea7000 + 20325

    9   com.apple.CoreFoundation      0x00007fff88e4c32d __53-[__NSArrayI enumerateObjectsWithOptions:usingBlock:]_block_invoke + 77

    10  com.apple.CoreFoundation      0x00007fff88e4c1f9 -[__NSArrayI enumerateObjectsWithOptions:usingBlock:] + 201

    11  mdwrite                       0x0000000101eabeaf 0x101ea7000 + 20143

    12  com.apple.Metadata            0x00007fff919f7155 -[_MDPlistBytes enumerateObjectsUsingBlock:] + 101

    13  com.apple.Metadata            0x00007fff919f6b01 +[_MDPlistBytes enumerateObjectsFromPlistBytes:count:shouldDeallocate:usingBlock:] + 161

    14  mdwrite                       0x0000000101eabe1b 0x101ea7000 + 19995

    15  mdwrite                       0x0000000101ea8eba 0x101ea7000 + 7866

    16  libxpc.dylib                  0x00007fff9132556e _xpc_connection_call_event_handler + 35

    17  libxpc.dylib                  0x00007fff91323de7 _xpc_connection_mach_event + 2198

    18  libdispatch.dylib             0x00007fff9197c596 _dispatch_client_callout4 + 9

    19  libdispatch.dylib             0x00007fff9197ca08 _dispatch_mach_msg_invoke + 555

    20  libdispatch.dylib             0x00007fff91979200 _dispatch_queue_drain + 1207

    21  libdispatch.dylib             0x00007fff9197b35f _dispatch_mach_invoke + 735

    22  libdispatch.dylib             0x00007fff91979200 _dispatch_queue_drain + 1207

    23  libdispatch.dylib             0x00007fff9197f707 _dispatch_queue_invoke + 549

    24  libdispatch.dylib             0x00007fff91977d53 _dispatch_root_queue_drain + 538

    25  libdispatch.dylib             0x00007fff91977b00 _dispatch_worker_thread3 + 91

    26  libsystem_pthread.dylib       0x00007fff819b04de _pthread_wqthread + 1129

    27  libsystem_pthread.dylib       0x00007fff819ae341 start_wqthread + 13

     

    Thread 4:

    0   libsystem_kernel.dylib        0x00007fff8cd435e2 __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fff819b0578 _pthread_wqthread + 1283

    2   libsystem_pthread.dylib       0x00007fff819ae341 start_wqthread + 13

     

    Thread 5:

    0   libsystem_kernel.dylib        0x00007fff8cd435e2 __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fff819b0578 _pthread_wqthread + 1283

    2   libsystem_pthread.dylib       0x00007fff819ae341 start_wqthread + 13

     

    Thread 3 crashed with X86 Thread State (64-bit):

      rax: 0x0000000000000001  rbx: 0x00007fff969744c0  rcx: 0x00000000000fc080  rdx: 0x0000000000000000

      rdi: 0x0000000000000002  rsi: 0x0000000000000000  rbp: 0x0000700000116020  rsp: 0x0000700000115fd0

       r8: 0x00007f968bd26950   r9: 0x0000000000000006  r10: 0x0000000000000269  r11: 0x0000000000000000

      r12: 0x00007f968be05360  r13: 0x00007f968be05360  r14: 0x00007f968bf00a90  r15: 0x0000000000000001

      rip: 0x0000000101eb27f5  rfl: 0x0000000000010202  cr2: 0x0000000102133000

     

    Logical CPU:     6

    Error Code:      0x00000000

    Trap Number:     6

     

     

    Binary Images:

           0x101ea7000 -        0x101eb8ff7  mdwrite (563) <380DA5CC-4511-3D9F-BCBC-68BF3F3DA086> /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Versions/A/Support/mdwrite

        0x7fff61692000 -     0x7fff616c9a47  dyld (360.22) <DC81CC9D-651A-3A45-8809-928282052BD3> /usr/lib/dyld

        0x7fff80a9d000 -     0x7fff80c43ff7  com.apple.audio.toolbox.AudioToolbox (1.13 - 1.13) <370E95BC-956C-3962-86CC-0A14CF6A0389> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

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        0x7fff8c6f0000 -     0x7fff8c71fff7  com.apple.DictionaryServices (1.2 - 250.3) <30250542-CBAA-39C1-91AA-B57A5DE17594> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices

        0x7fff8c720000 -     0x7fff8c728fff  com.apple.NetFS (6.0 - 4.0) <842A5346-24C3-3F22-9ECF-E586A10EA1F2> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

        0x7fff8c75f000 -     0x7fff8c764ff7  libheimdal-asn1.dylib (453.40.10) <981DE40B-FA16-36F7-BE92-8C8A115D6CD9> /usr/lib/libheimdal-asn1.dylib

        0x7fff8ccc9000 -     0x7fff8ccdfff7  libLinearAlgebra.dylib (1162.2) <FFE54EDF-F06F-3C0A-864A-4CA7BBFD4B2D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLinearAlgebra.dylib

        0x7fff8cce0000 -     0x7fff8cce5ff7  libmacho.dylib (875.1) <318264FA-58F1-39D8-8285-1F6254EE410E> /usr/lib/system/libmacho.dylib

        0x7fff8cce6000 -     0x7fff8cd2bff7  com.apple.coreservices.SharedFileList (24.4 - 24.5) <1D2AD77B-778F-3253-A295-3D0A32A8121C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SharedF ileList.framework/Versions/A/SharedFileList

        0x7fff8cd2c000 -     0x7fff8cd4aff7  libsystem_kernel.dylib (3248.60.11) <A3F069EA-6A41-35CA-BDF8-187E0209B3E2> /usr/lib/system/libsystem_kernel.dylib

        0x7fff8d126000 -     0x7fff8d129fff  com.apple.IOSurface (108.2.3 - 108.2.3) <52E51D16-42E9-3DDB-A16C-48225EF262C4> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

        0x7fff8d12a000 -     0x7fff8d139ffb  com.apple.LangAnalysis (1.7.0 - 1.7.0) <18D21123-A3E7-3851-974A-08E5D4540475> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

        0x7fff8d13a000 -     0x7fff8d13fff3  libunwind.dylib (35.3) <F6EB48E5-4D12-359A-AB54-C937FBBE9043> /usr/lib/system/libunwind.dylib

        0x7fff8d152000 -     0x7fff8d153fff  liblangid.dylib (122) <9CC4F0D1-5C51-3B69-BC8F-EE3A51FD0822> /usr/lib/liblangid.dylib

        0x7fff8d174000 -     0x7fff8d177fff  libsystem_sandbox.dylib (460.60.2) <2A68B39C-B786-3A05-87A2-56E688469FB8> /usr/lib/system/libsystem_sandbox.dylib

        0x7fff8d415000 -     0x7fff8d420ff7  libcommonCrypto.dylib (60075.50.1) <93732261-34B4-3914-B7A2-90A81A182DBA> /usr/lib/system/libcommonCrypto.dylib

        0x7fff8dcfe000 -     0x7fff8dd3bff3  com.apple.bom (14.0 - 193.7) <9B8AE30B-24A3-37AB-B04E-4CE67AED4775> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

        0x7fff8dd3c000 -     0x7fff8dfc3fff  com.apple.CFNetwork (760.6.3 - 760.6.3) <8CB9CB2E-D0FB-31D4-A1AE-2A5FE028AD6B> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

        0x7fff8e0cb000 -     0x7fff8e0f0ff7  libPng.dylib (1459) <F3A3BCAD-244C-3014-9D44-5ED179BD391D> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

        0x7fff8e0f1000 -     0x7fff8e51ffff  com.apple.vision.FaceCore (3.3.1 - 3.3.1) <E54028EA-4217-3078-A2B1-C52E4214D59E> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore

        0x7fff8e554000 -     0x7fff8e55cfff  libsystem_networkextension.dylib (385.40.36) <66095DC7-6539-38F2-95EE-458F15F6D014> /usr/lib/system/libsystem_networkextension.dylib

        0x7fff8e592000 -     0x7fff8e5a5fff  com.apple.CoreBluetooth (1.0 - 1) <E54CA9A2-A5C6-30C5-9D6E-8472DBA9371E> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth

        0x7fff8e5b8000 -     0x7fff8e5b8ff7  libkeymgr.dylib (28) <8371CE54-5FDD-3CE9-B3DF-E98C761B6FE0> /usr/lib/system/libkeymgr.dylib

        0x7fff8e5b9000 -     0x7fff8f804feb  com.apple.CoreGraphics (1.600.0 - 960.3) <407FA367-204F-389E-8E33-0435E3B56D40> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

        0x7fff8f82d000 -     0x7fff8f8bafef  libsystem_c.dylib (1082.60.1) <28733D22-553E-3CBC-8D2C-EDCEB46E46AF> /usr/lib/system/libsystem_c.dylib

        0x7fff8f8bb000 -     0x7fff8f8e4ff7  libxslt.1.dylib (14.4) <72CD1CA4-1FBD-3672-ADCE-A89AB741689A> /usr/lib/libxslt.1.dylib

        0x7fff8fa48000 -     0x7fff8fa59ff7  libz.1.dylib (61.20.1) <B3EBB42F-48E3-3287-9F0D-308E04D407AC> /usr/lib/libz.1.dylib

        0x7fff90985000 -     0x7fff90987fff  libsystem_coreservices.dylib (19.2) <1B3F5AFC-FFCD-3ECB-8B9A-5538366FB20D> /usr/lib/system/libsystem_coreservices.dylib

        0x7fff90de1000 -     0x7fff90df9fef  libcompression.dylib (28) <E7601B62-1053-369D-8A9E-91CF86239220> /usr/lib/libcompression.dylib

        0x7fff90dfa000 -     0x7fff90e68ff7  com.apple.ApplicationServices.ATS (377 - 394.4) <9779E916-0788-3CAC-B1EC-F68BCB12A2B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS

        0x7fff90ee9000 -     0x7fff90f1dff7  com.apple.CoreVideo (1.8 - 191.3) <1AA24A1B-CB84-3F6B-B6DE-11494542649C> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

        0x7fff90f9c000 -     0x7fff90fa4fff  libGFXShared.dylib (12.1) <5A0C2493-200C-30BE-97D5-8E8C0B8E604D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

        0x7fff90fac000 -     0x7fff9101bfff  com.apple.SearchKit (1.4.0 - 1.4.0) <F159A888-34CA-36F1-AC8E-EB1B38C9DFB3> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit

        0x7fff9101c000 -     0x7fff91023ff7  libcompiler_rt.dylib (62) <A13ECF69-F59F-38AE-8609-7B731450FBCD> /usr/lib/system/libcompiler_rt.dylib

        0x7fff9131a000 -     0x7fff91343ff7  libxpc.dylib (765.50.8) <54D1328E-054E-3DAA-89E2-375722F9D18F> /usr/lib/system/libxpc.dylib

        0x7fff91347000 -     0x7fff91348fff  libDiagnosticMessagesClient.dylib (100) <4243B6B4-21E9-355B-9C5A-95A216233B96> /usr/lib/libDiagnosticMessagesClient.dylib

        0x7fff91349000 -     0x7fff91377ff7  com.apple.CoreServicesInternal (248.2 - 248.2) <6E111F0A-D7F1-3738-ADE7-CF983BD4EC8B> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal

        0x7fff91378000 -     0x7fff9137bff7  libCoreFSCache.dylib (119.5) <2389D7DA-B8EF-3EB4-AAAF-FBEDE01CDECA> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib

        0x7fff913bd000 -     0x7fff91461fff  com.apple.Bluetooth (4.4.6 - 4.4.6f1) <F8E54D34-DAAB-319F-8AE7-F3C55CA0CC68> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth

        0x7fff914b0000 -     0x7fff9150efff  com.apple.SystemConfiguration (1.14 - 1.14) <D801FAD7-5A2D-3E5E-9F44-B6C9B8BEA747> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

        0x7fff91549000 -     0x7fff9154cffb  libdyld.dylib (360.22) <25D28225-99AE-3A04-B98C-ACFF47D6D9B0> /usr/lib/system/libdyld.dylib

        0x7fff91603000 -     0x7fff91604ffb  libSystem.B.dylib (1226.10.1) <012548CD-614D-3AF0-B3B1-676F427D2CD6> /usr/lib/libSystem.B.dylib

        0x7fff916cb000 -     0x7fff91971ff7  com.apple.CoreData (120 - 641.3) <A29A5491-6169-372B-828F-84EE0CFD4BC4> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

        0x7fff91972000 -     0x7fff9199ffff  libdispatch.dylib (501.40.12) <C7499857-61A5-3D7D-A5EA-65DCC8C3DF92> /usr/lib/system/libdispatch.dylib

        0x7fff919a0000 -     0x7fff91a40fff  com.apple.Metadata (10.7.0 - 972.34) <A58195C5-5D5C-32D5-8BBB-F4D32201E5AA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata

        0x7fff91a41000 -     0x7fff91c4efff  libicucore.A.dylib (551.51.4) <3899B146-3840-3D4A-8C4A-FE391D5D25C7> /usr/lib/libicucore.A.dylib

        0x7fff921d4000 -     0x7fff921d6fff  libCVMSPluginSupport.dylib (12.1) <D81B3D8D-B83F-3918-BD4B-6C794A30AF9F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib

        0x7fff92201000 -     0x7fff92596fdb  com.apple.vImage (8.0 - 8.0) <4BAC9B6F-7482-3580-8787-AB0A5B4D331B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage

        0x7fff92597000 -     0x7fff925a2fff  com.apple.CrashReporterSupport (10.11 - 718) <05892B57-F2CD-3C84-B984-0417F6B361DB> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport

        0x7fff929c0000 -     0x7fff929c2ff7  libsystem_configuration.dylib (802.40.13) <3DEB7DF9-6804-37E1-BC83-0166882FF0FF> /usr/lib/system/libsystem_configuration.dylib

        0x7fff929cb000 -     0x7fff929cbfff  com.apple.CoreServices (728.13 - 728.13) <E3DFECD2-ECEA-3242-972D-95B9646B57B8> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

        0x7fff93272000 -     0x7fff93276fff  libcache.dylib (75) <9548AAE9-2AB7-3525-9ECE-A2A7C4688447> /usr/lib/system/libcache.dylib

        0x7fff93277000 -     0x7fff93290fff  com.apple.CFOpenDirectory (10.11 - 194) <11F95672-55E0-3F9D-9171-5E8C56AEE948> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory

        0x7fff932ca000 -     0x7fff932d5fff  libGL.dylib (12.1) <70D51643-04AC-3400-8F11-A6FC25985289> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

        0x7fff9542b000 -     0x7fff95480fff  com.apple.AE (701 - 701) <AD492742-F884-386B-A450-FAC281B9FFA4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE

        0x7fff9565e000 -     0x7fff956ebdd7  com.apple.AppleJPEG (1.0 - 1) <BF7EDBDB-A52D-37F7-BDE4-EAD49310D7A9> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG

        0x7fff956ec000 -     0x7fff95760ff7  com.apple.Heimdal (4.0 - 2.0) <5D365381-8B5E-3259-8867-FC4A7D307BDE> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

        0x7fff95795000 -     0x7fff957d7ff7  com.apple.Metal (56.6 - 56.6) <30518711-8D00-3759-AA19-800D3C88E693> /System/Library/Frameworks/Metal.framework/Versions/A/Metal

        0x7fff957dc000 -     0x7fff957dcfff  com.apple.audio.units.AudioUnit (1.13 - 1.13) <378B5292-F216-32AB-B628-8C33A72D7052> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

        0x7fff9580b000 -     0x7fff9582dfff  com.apple.IconServices (68.1 - 68.1) <CDEEDBE6-F53B-3BA1-82D4-23BCA3DD8949> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s

        0x7fff9588c000 -     0x7fff95b71ffb  com.apple.CoreServices.CarbonCore (1136.2 - 1136.2) <2DBAFC9A-6CD6-351D-B1F4-87D81AA6D640> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore

        0x7fff95b72000 -     0x7fff95b7efff  com.apple.speech.synthesis.framework (5.4.12 - 5.4.12) <71DA00B8-5EA2-326B-8814-59DB25512F65> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis

        0x7fff95b7f000 -     0x7fff95c26fff  com.apple.LanguageModeling (1.0 - 1) <58C18A47-BDE7-3CBE-81C0-797029D170A1> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/Languag eModeling

        0x7fff95f2e000 -     0x7fff95f30fff  com.apple.loginsupport (1.0 - 1) <9B2F5F9B-ED38-313F-B798-D2B667BCD6B5> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsu pport.framework/Versions/A/loginsupport

        0x7fff9610b000 -     0x7fff96126ff7  libCRFSuite.dylib (34) <078B4CD8-6A8C-3067-B2BA-0C2A0BAB8AC3> /usr/lib/libCRFSuite.dylib

        0x7fff96513000 -     0x7fff96564ff7  libcups.2.dylib (435.2) <91584A40-214D-33E8-A613-CE22289037C8> /usr/lib/libcups.2.dylib

        0x7fff9666d000 -     0x7fff966d4fff  com.apple.framework.CoreWiFi (11.0 - 1101.20) <993592F1-B3F1-3FAD-87BD-EA83C361BCCF> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi

        0x7fff9678c000 -     0x7fff967a9ff7  com.apple.AppleVPAFramework (2.1.2 - 2.1.2) <41378C0B-B56A-3A73-9BD0-E06FA1F87B8C> /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA

        0x7fff967b9000 -     0x7fff967ddfff  libJPEG.dylib (1459) <B274689A-56C5-3DBE-9E4E-049608BBD50B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

        0x7fff96973000 -     0x7fff96cd5f3f  libobjc.A.dylib (680) <7489D2D6-1EFD-3414-B18D-2AECCCC90286> /usr/lib/libobjc.A.dylib

        0x7fff96cd6000 -     0x7fff96cedff7  libsystem_coretls.dylib (83.40.5) <C90DAE38-4082-381C-A185-2A6A8B677628> /usr/lib/system/libsystem_coretls.dylib

        0x7fff96cee000 -     0x7fff96cf6ffb  libsystem_dnssd.dylib (625.60.4) <80189998-32B0-316C-B5C5-53857486713D> /usr/lib/system/libsystem_dnssd.dylib

        0x7fff96d4e000 -     0x7fff96e40ff7  libiconv.2.dylib (44) <F05A0A5A-92A9-3668-8F20-F27CBDA26BE9> /usr/lib/libiconv.2.dylib

        0x7fff97030000 -     0x7fff9704afff  com.apple.Kerberos (3.0 - 1) <1B4744BF-E5AE-38E2-AA56-E22D3270F2E8> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

        0x7fff970d8000 -     0x7fff9714dfff  com.apple.framework.IOKit (2.0.2 - 1179.50.2) <A509D3AE-9D48-31B7-89C7-326A7A2007B2> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

        0x7fff9714e000 -     0x7fff97188fff  com.apple.QD (3.12 - 302) <0FE53180-2895-3D14-A1E7-F82DE1D106E1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD

        0x7fff97189000 -     0x7fff9719aff7  libsystem_trace.dylib (201.10.3) <E9311C03-9E61-3B13-AF3F-A64956FFF269> /usr/lib/system/libsystem_trace.dylib

     

    External Modification Summary:

      Calls made by other processes targeting this process:

        task_for_pid: 1

        thread_create: 0

        thread_set_state: 0

      Calls made by this process:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

      Calls made by all processes on this machine:

        task_for_pid: 409

        thread_create: 0

        thread_set_state: 0

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=190.4M resident=0K(0%) swapped_out_or_unallocated=190.4M(100%)

    Writable regions: Total=66.7M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=66.7M(100%)

     

                                    VIRTUAL   REGION

    REGION TYPE                        SIZE    COUNT (non-coalesced)

    ===========                     =======  =======

    Activity Tracing                  2048K        2

    Dispatch continuations            16.0M        2

    Kernel Alloc Once                    8K        3

    MALLOC                            36.3M       13

    MALLOC guard page                   32K        7

    Process Corpse Info               2048K        2

    STACK GUARD                       56.0M        7

    Stack                             10.1M        7

    VM_ALLOCATE                         24K        4

    __DATA                            12.6M      165

    __LINKEDIT                        91.4M        4

    __TEXT                            98.9M      168

    __UNICODE                          552K        2

    mapped file                       25.1M        3

    shared memory                      324K        9

    ===========                     =======  =======

    TOTAL                            351.5M      383

     

    Model: iMac14,2, BootROM IM142.0118.B13, 4 processors, Intel Core i7, 3.5 GHz, 8 GB, SMC 2.15f7

    Graphics: NVIDIA GeForce GTX 775M, NVIDIA GeForce GTX 775M, PCIe, 2048 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

    Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: APPLE SSD SM0512F, 500.28 GB

    USB Device: USB 3.0 Bus

    USB Device: Elements 107C

    USB Device: Elements 1042

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: Ext HDD 1021

    USB Device: iP2600 series

    Thunderbolt Bus: iMac, Apple Inc., 23.10

     

    ************************************************************************************************

    EtreCheck:

    ************************************************************************************************

     

    EtreCheck version: 3.0.5 (309)

    Report generated 2016-09-26 09:14:13

    Download EtreCheck from https://etrecheck.com

    Runtime 1:34

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    Continuing problem with Mail attachments. Cannot use Quick Look. Right-clicking or dragging from Mail message results in mdwrite unexpectedly quit

     

    Hardware Information:

        iMac (27-inch, Late 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac14,2

        1 3.5 GHz Intel Core i7 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                Empty  

            BANK 1/DIMM1

                Empty  

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n/ac

     

    Video Information:

        NVIDIA GeForce GTX 775M - VRAM: 2048 MB

            iMac 2560 x 1440

     

    System Software:

        OS X El Capitan 10.11.6 (15G1004) - Time since boot: less than an hour

     

    Disk Information:

        APPLE SSD SM0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 499.42 GB (149.36 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information:

        Western Digital Elements 107C 3 TB

            EFI (disk4s1) <not mounted> : 315 MB

            Jobs (3TB) (disk4s2) /Volumes/Jobs (3TB) : 3.00 TB (1.47 TB free)

        Western Digital Elements 1042 500.11 GB

            disk3s1 (disk3s1) <not mounted> : 32 KB

            Portfolio (disk3s3) /Volumes/Portfolio : 499.97 GB (78.80 GB free)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Western Digital Ext HDD 1021 2 TB

            EFI (disk2s1) <not mounted> : 210 MB

            Archives (2TB) (disk2s2) /Volumes/Archives (2TB) : 2.00 TB (24.20 GB free)

        Canon iP2600 series

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Kernel Extensions:

            /System/Library/Extensions

        [not loaded]    com.wacom.kext.pentablet (Pen Tablet 5.3.5-4 - SDK 10.9 - 2016-09-13) [Support]

     

    System Launch Agents:

        [failed]    com.apple.metadata.mdwrite.plist (2015-11-14)

        [not loaded]    7 Apple tasks

        [loaded]    154 Apple tasks

        [running]    77 Apple tasks

     

    System Launch Daemons:

        [not loaded]    45 Apple tasks

        [loaded]    161 Apple tasks

        [running]    84 Apple tasks

     

    Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-09-26) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-13) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2016-06-11) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2015-11-27) [Support]

        [not loaded]    com.teamviewer.teamviewer.plist (2016-05-02) [Support]

        [not loaded]    com.teamviewer.teamviewer_desktop.plist (2016-05-02) [Support]

        [running]    com.wacom.pentablet.plist (2014-08-20) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2016-08-30) [Support]

        [running]    com.adobe.agsservice.plist (2016-08-18) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-08-30) [Support]

        [running]    com.backblaze.bzserv.plist (2016-07-13) [Support]

        [loaded]    com.daz3d.content_management_service.plist (2015-04-06) [Support]

        [loaded]    com.malwarebytes.MBAMHelperTool.plist (2015-12-03) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2015-11-27) [Support]

        [loaded]    com.teamviewer.Helper.plist (2016-05-02) [Support]

        [not loaded]    com.teamviewer.teamviewer_service.plist (2016-05-02) [Support]

        [loaded]    com.wacom.RemoveTabletHelper.plist (2014-10-10) [Support]

     

    User Launch Agents:

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2014-10-10) [Support]

        [running]    com.backblaze.bzbmenu.plist (2016-09-26) [Support]

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-05-09) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

        [loaded]    com.valvesoftware.steamclean.plist (2016-03-16) [Support]

     

    User Login Items:

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Canon IJ Network Scanner Selector2    Application Hidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        Google Drive    Application  (/Applications/Google Drive.app)

        MenuTimer    Application Hidden (/Applications/MenuTimer.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

        Android File Transfer Agent    Application Hidden (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

        MenuMetersApp    Application Hidden (~/Library/PreferencePanes/MenuMeters.prefPane/Contents/Resources/MenuMetersApp .app)

        ShareMouse    Application Hidden (/Applications/ShareMouse.app)

        ATLoginItemHelper    SMLoginItem  (/Applications/DrCleaner.app/Contents/Library/LoginItems/ATLoginItemHelper.app)

     

    Internet Plug-ins:

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-08-30) [Support]

        FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-28)

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]

        Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-28)

        nplastpass: 3.1.21 (2014-10-12) [Support]

        Silverlight: 5.1.50428.0 - SDK 10.6 (2016-07-14) [Support]

        WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2014-10-10) [Support]

        JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-25) Check version

     

    User internet Plug-ins:

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]

     

    Safari Extensions:

        LastPass - LastPass - https://lastpass.com (2015-09-05)

     

    3rd Party Preference Panes:

        Backblaze Backup (2016-07-13) [Support]

        Flash Player (2016-08-30) [Support]

        Java (2016-07-25) [Support]

        MenuMeters (2015-10-07) [Support]

     

    Time Machine:

        Time Machine not configured!

     

    Top Processes by CPU:

            21%    kernel_task

             4%    mds

             3%    WindowServer

             2%    fontd

             1%    mdworker(11)

     

    Top Processes by Memory:

        1.22 GB    mds_stores

        784 MB    kernel_task

        197 MB    mdworker(11)

        180 MB    Dropbox

        156 MB    Mail

     

    Virtual Memory Information:

        2.40 GB    Free RAM

        5.59 GB    Used RAM (1.92 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Sep 26, 2016, 09:10:27 AM    ~/Library/Logs/DiagnosticReports/mdwrite_2016-09-26-091027_[redacted].crash

            /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mdwrite

        Sep 26, 2016, 09:09:03 AM    Self test - passed

        Sep 26, 2016, 09:01:37 AM    ~/Library/Logs/DiagnosticReports/mdwrite_2016-09-26-090137_[redacted].crash

        Sep 26, 2016, 09:01:19 AM    ~/Library/Logs/DiagnosticReports/mdwrite_2016-09-26-090119_[redacted].crash

        Sep 25, 2016, 08:18:28 PM    /Library/Logs/DiagnosticReports/Adobe Lightroom_2016-09-25-201828_[redacted].cpu_resource.diag [Details]

            /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

        Sep 25, 2016, 08:07:15 PM    ~/Library/Logs/DiagnosticReports/Dock_2016-09-25-200715_[redacted].crash

            com.apple.dock - /System/Library/CoreServices/Dock.app/Contents/MacOS/Dock

        Sep 23, 2016, 10:00:24 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-220024_[ redacted].cpu_resource.diag [Details]

            /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

        Sep 23, 2016, 06:28:33 PM    /Library/Logs/DiagnosticReports/Adobe Lightroom_2016-09-23-182833_[redacted].cpu_resource.diag [Details]

        Sep 23, 2016, 05:30:02 PM    /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016-09-23-173002_[redacted].cpu_resource.diag [Details]

            /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/MacOS/Adobe Photoshop CC 2015.5

        Sep 23, 2016, 04:32:33 PM    /Library/Logs/DiagnosticReports/PenTabletDriver_2016-09-23-163233_[redacted].cr ash

            com.wacom.Pen_TabletDriver - /Library/Application Support/Tablet/PenTabletDriver.app/Contents/MacOS/PenTabletDriver

        Sep 23, 2016, 02:13:54 PM    /Library/Logs/DiagnosticReports/Adobe Lightroom_2016-09-23-141354_[redacted].cpu_resource.diag [Details]

        Sep 23, 2016, 11:48:52 AM    ~/Library/Logs/DiagnosticReports/mdwrite_2016-09-23-114852_[redacted].crash

  • by Eric Root,

    Eric Root Eric Root Sep 26, 2016 11:20 AM in response to Gordon Blackler
    Level 9 (72,578 points)
    iTunes
    Sep 26, 2016 11:20 AM in response to Gordon Blackler

    Do a backup, preferably 2 on 2 separate drives.

     

    Quit Mail.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail.  Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

     

    Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there. 

     

    If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

    Information learned from Linc Davis. Thanks to leonie for some information contained in this.

     

    Mail crashing

    Crashes/quits unexpectedly

  • by Gordon Blackler,

    Gordon Blackler Gordon Blackler Sep 26, 2016 12:30 PM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    Sep 26, 2016 12:30 PM in response to Eric Root

    Thanks Eric. I presume you meant that I should backup the com.apple.mail folder (on two separate drives) but I thought I'd better check.

  • by Eric Root,Helpful

    Eric Root Eric Root Sep 27, 2016 12:14 PM in response to Gordon Blackler
    Level 9 (72,578 points)
    iTunes
    Sep 27, 2016 12:14 PM in response to Gordon Blackler

    You are welcome. I was suggesting backing up the entire computer on 2 different drives. Gives you 2 chances to recover from an oops.