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Helpful answers
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Sep 27, 2016 10:55 AM in response to Icooksonby Winston Churchill,Try the following steps for the Apple TV 2 & 3, check whether things are working after each step where appropriate, before trying the next.
- Restart the Apple TV (Settings > General > Restart).
- Restart the Apple TV by removing ALL the cables for 30 seconds.
- Restart your router. (Also try removing it’s power cord for at least 30 seconds)
- Reset the Apple TV (Settings > General > Reset > Reset all settings)
- Restore the Apple TV (Settings > General > Reset > Restore)
Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.
- Restart the Apple TV (Settings > System > Restart).
- Restart the Apple TV by removing ALL the cables for 30 seconds.
- Restart your router. (Also try removing it’s power cord for at least 30 seconds)
- Reset the Apple TV (Settings > System > Reset > Reset all settings)
- Restore the Apple TV (Settings > System > Reset > Restore)
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Sep 27, 2016 10:56 AM in response to Icooksonby Diana.McCall,Hi. Try reconnecting both ends of the HDMI cable.