Icookson

Q: Atv4 cuts out periodically?

Apple TV4 iOS 10 recently has started to cut out while watching or navigating.

often will not restart until hard reboot. Happening More frequently now.

any possible solutions?

Apple TV, iOS 10

Posted on Sep 27, 2016 10:50 AM

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Q: Atv4 cuts out periodically?

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 27, 2016 10:55 AM in response to Icookson
    Level 10 (104,081 points)
    Apple TV
    Sep 27, 2016 10:55 AM in response to Icookson

    Try the following steps for the Apple TV 2 & 3, check whether things are working after each step where appropriate, before trying the next.


    1. Restart the Apple TV (Settings > General > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > General > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > General > Reset > Restore)


    Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.

    1. Restart the Apple TV (Settings > System > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > System > Reset > Restore)
  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 27, 2016 10:56 AM in response to Icookson
    Level 5 (4,259 points)
    Apple TV
    Sep 27, 2016 10:56 AM in response to Icookson

    Hi. Try reconnecting both ends of the HDMI cable.