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All replies
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Helpful answers
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Sep 28, 2016 8:50 AM in response to froggie123by rkaufmann87,★HelpfulPlease post an EtreCheck report of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it to your reply to this post.
If you would like more info on what EtreCheck is, simply click the link and you will find a description of the app.
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Sep 28, 2016 8:50 AM in response to froggie123by froggie123,EtreCheck version: 3.0.5 (309)
Report generated 2016-09-28 08:45:35
Download EtreCheck from https://etrecheck.com
Runtime 2:51
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is restarting
Description:
Computer freezes and has to be restarted, and has had to do total reinstalls
iMac (27-inch, Late 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
OS X El Capitan 10.11.6 (15G1004) - Time since boot: about 15 hours
APPLE HDD HUA722010CLA330 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (951.56 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
PIONEER DVD-RW DVRTS09 ()
NES Health MiHealth
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Techbiocom GDV Camera
Apple Inc. Built-in iSight
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Western Digital My Passport 0829 1 TB
EFI (disk1s1) <not mounted> : 210 MB
My Passport for Mac (disk1s2) /Volumes/My Passport for Mac : 999.83 GB (906.38 GB free)
Mac App Store and identified developers
/Applications/zoom.us.app
[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8 - 2016-05-06) [Support]
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (3.0.0 - SDK 10.9 - 2016-09-23) [Support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.1 - SDK 10.11 - 2016-09-23) [Support]
/Library/Extensions
[not loaded] com.FTDI.driver.D2xxHelper (2.0.0 - SDK 10.9 - 2016-09-27) [Support]
[not loaded] 7 Apple tasks
[loaded] 163 Apple tasks
[running] 69 Apple tasks
[not loaded] 48 Apple tasks
[loaded] 155 Apple tasks
[running] 87 Apple tasks
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-11) [Support]
[running] com.avast.update-agent.plist (2016-09-23) [Support]
[loaded] com.avast.userinit.plist (2016-09-23) [Support]
[loaded] com.adobe.ARMDC.Communicator.plist (2016-07-11) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-11) [Support]
[loaded] com.adobe.fpsaud.plist (2016-08-29) [Support]
[loaded] com.avast.init.plist (2016-09-23) [Support]
[loaded] com.avast.uninstall.plist (2016-09-23) [Support]
[loaded] com.avast.update.plist (2016-09-23) [Support]
[loaded] com.klieme.TimeMachineScheduler.plist (2015-12-05) [Support]
[loaded] com.timesoftware.timemachineeditor.backup-auto.plist (2015-11-18) [Support]
[loaded] com.timesoftware.timemachineeditor.helper.plist (2015-11-18) [Support]
Flux Application (/Applications/Flux.app)
FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]
QuickTime Plugin: 7.7.3 (2016-09-27)
AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]
AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]
Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]
Default Browser: 601 - SDK 10.11 (2016-09-27)
PepperFlashPlayer: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]
Search Genius - Operator mac (2016-02-22)
Flash Player (2016-08-29) [Support]
TimeMachineScheduler (2012-07-29) [Support]
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Destinations:
My Passport for Mac [Local]
Total size: 999.83 GB
Total number of backups: 41
Oldest backup: 11/18/15, 2:07 PM
Last backup: 9/19/16, 2:02 AM
Size of backup disk: Excellent
Backup size 999.83 GB > (Disk size 0 B X 3)
2% WindowServer
2% syslogd
1% launchd
1% fontd
1% Bio-Well
1.12 GB com.apple.WebKit.WebContent(2)
407 MB kernel_task
176 MB mdworker(13)
168 MB com.avast.daemon
98 MB Safari
71 MB Free RAM
3.93 GB Used RAM (1.02 GB Cached)
22 MB Swap Used
Sep 27, 2016, 05:15:05 PM Self test - passed
Sep 27, 2016, 02:08:32 PM /Library/Logs/DiagnosticReports/BitdefenderVirusScanner_2016-09-27-140832_[reda cted].cpu_resource.diag [Details]
/Applications/BitdefenderVirusScanner.app/Contents/MacOS/BitdefenderVirusScanne r
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Sep 29, 2016 7:38 AM in response to froggie123by rkaufmann87,★HelpfulThe primary issue I see is your system has Avast Anti Virus software installed. OS X is EXTREMELY secure and does not need ANY AV, cleaning, or other types of maintenance apps. In many situations installing such software tends to create more problems then they solve. My suggestion is to locate the developers instructions and uninstall Avast. After you have done so, please restart the computer in Safe Mode (hold down the Shift key on restart until it fully starts up), this restart will clear some caches. Then restart normally and test.
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Sep 28, 2016 11:42 AM in response to froggie123by John Galt,Search Genius - Operator mac (2016-02-22)
Please read If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support.
To uninstall "Avast" use its uninstaller, which will remove it completely. Use no other utility, technique, or procedure to uninstall it.
Uninstall "Bitdefender" also. Refer to its instructions.
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Sep 29, 2016 8:11 AM in response to rkaufmann87by froggie123,Actually I only installed Avast after getting tired of seeing the spinning ball of doom for months and then the first reinstall from backup. But I have now removed both Avast and Bitdefender;
Thanks
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Sep 29, 2016 8:52 AM in response to froggie123by rkaufmann87,froggie123 wrote:
Actually I only installed Avast after getting tired of seeing the spinning ball of doom for months and then the first reinstall from backup. But I have now removed both Avast and Bitdefender;
Thanks
To be sure they are totally gone, re-run an EtreCheck report and look for ANY evidence of either app in the report.
BTW, is the computer working better after uninstalling them?
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Sep 29, 2016 9:08 AM in response to froggie123by Allan Jones,This concerns me:
[loaded] com.klieme.TimeMachineScheduler.plist (2015-12-05) [Support]
[loaded] com.timesoftware.timemachineeditor.backup-auto.plist (2015-11-18) [Support]
[loaded] com.timesoftware.timemachineeditor.helper.plist (2015-11-18) [Support]
Normally Time Machine needs no help. Having two programs that can change the way the system works may be an invitation for stability issues.
I would also test with all external USB devices unplugged except keyboard and mouse (if yours are wired). Sometime a wonky USB device can create issues.
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Sep 29, 2016 10:17 AM in response to rkaufmann87by froggie123,Part of the issue may have been having too many pages open in safari because after I had to do the last reinstall (2 days ago) it no longer had remembered the pages I previously had open, and I have not had an issue yet, but have not had much time on the computer since. So can't say that the uninstalls made a difference or not.
Here's the EtreCheck
EtreCheck version: 3.0.6 (315)
Report generated 2016-09-29 10:08:33
Download EtreCheck from https://etrecheck.com
Runtime 2:20
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Beachballing
Description:
Having to restart
iMac (27-inch, Late 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
OS X El Capitan 10.11.6 (15G1004) - Time since boot: about one day
APPLE HDD HUA722010CLA330 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (951.60 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
PIONEER DVD-RW DVRTS09 ()
Western Digital My Passport 0829 1 TB
EFI (disk1s1) <not mounted> : 210 MB
My Passport for Mac (disk1s2) /Volumes/My Passport for Mac : 999.83 GB (906.38 GB free)
Apple Inc. Built-in iSight
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Techbiocom GDV Camera
Mac App Store and identified developers
/Applications/zoom.us.app
[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8 - 2016-05-06) [Support]
/Library/Extensions
[not loaded] com.FTDI.driver.D2xxHelper (2.0.0 - SDK 10.9 - 2016-09-27) [Support]
[not loaded] 7 Apple tasks
[loaded] 162 Apple tasks
[running] 70 Apple tasks
[not loaded] 48 Apple tasks
[loaded] 154 Apple tasks
[running] 88 Apple tasks
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-11) [Support]
[loaded] com.adobe.ARMDC.Communicator.plist (2016-07-11) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-11) [Support]
[loaded] com.adobe.fpsaud.plist (2016-08-29) [Support]
[loaded] com.klieme.TimeMachineScheduler.plist (2015-12-05) [Support]
[loaded] com.timesoftware.timemachineeditor.backup-auto.plist (2015-11-18) [Support]
[loaded] com.timesoftware.timemachineeditor.helper.plist (2015-11-18) [Support]
FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]
QuickTime Plugin: 7.7.3 (2016-09-27)
AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]
AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]
Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]
Default Browser: 601 - SDK 10.11 (2016-09-27)
PepperFlashPlayer: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]
Search Genius - Operator mac (2016-02-22)
Flash Player (2016-08-29) [Support]
TimeMachineScheduler (2012-07-29) [Support]
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Destinations:
My Passport for Mac [Local]
Total size: 999.83 GB
Total number of backups: 41
Oldest backup: 11/18/15, 2:07 PM
Last backup: 9/19/16, 2:02 AM
Size of backup disk: Excellent
Backup size 999.83 GB > (Disk size 0 B X 3)
46% mdworker(10)
4% WindowServer
2% syslogd
2% kernel_task
1% fontd
983 MB com.apple.WebKit.WebContent(5)
436 MB kernel_task
213 MB softwareupdated
180 MB mdworker(10)
143 MB Safari
84 MB Free RAM
3.92 GB Used RAM (1.03 GB Cached)
11 MB Swap Used
Sep 28, 2016, 04:03:55 PM Self test - passed
Sep 27, 2016, 02:08:32 PM /Library/Logs/DiagnosticReports/BitdefenderVirusScanner_2016-09-27-140832_[reda cted].cpu_resource.diag [Details]
/Applications/BitdefenderVirusScanner.app/Contents/MacOS/BitdefenderVirusScanne r
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Sep 29, 2016 10:22 AM in response to Allan Jonesby froggie123,The only reason that I ran the TMS was I didn't like how often TM was backing up, & in running it this way for the last couple years hasn't seemed to have any issues
Thanks to all that have contributed with this!
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Sep 29, 2016 10:25 AM in response to froggie123by rkaufmann87,froggie123,
Your report indicates the computer is starved for RAM. This can be caused by many things however in order to manage you RAM useage, Apple has included the Activity Monitor app. I would begin learning how to use AM and see what is using up all of the RAM.
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Sep 29, 2016 10:31 AM in response to froggie123by John Galt,Are you certain you want the "Search Genius" adware to remain installed?
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Sep 29, 2016 12:01 PM in response to rkaufmann87by froggie123,Will definitely look into this!
Thanks!
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Sep 29, 2016 12:03 PM in response to John Galtby froggie123,I looked all through Safari, and checked for other extensions that might be running but had none, and never found anything about search Genius . . .
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Sep 29, 2016 12:10 PM in response to rkaufmann87by froggie123,My guess is that the RAM has been the issue with my having too many pages left open! I would leave it running and sometimes it would reboot by itself and sometimes mention something about asleep or wakeup kernel . . . I really didn't pay enough attention to it. But so far by keeping few windows open and few programs running I have not seen any issues.
I appreciate the help!