Klokker

Q: Can't get out of restarting scene

Yesterday i couldn't get into my wifi tab so i tried to restart my settings on the phone and then it just got half way into the process and then it stopped and it just stayed there for ours
i have tried to force restart it but the same thing happend

iPhone 5s, iOS 9.3.3

Posted on Sep 26, 2016 9:33 AM

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Q: Can't get out of restarting scene

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  • by jameson.h,

    jameson.h jameson.h Sep 27, 2016 12:17 PM in response to Klokker
    Community Specialists
    Sep 27, 2016 12:17 PM in response to Klokker

    Hello, Klokker!

     

    Welcome to the Apple Support Communities!  It appears that you're having trouble getting your iPhone to start up after tapping "Reset All Settings" due to a Wi-Fi issue.  I rely on my iPhone daily, so I know how important it is to you to get yours working again.  I would be happy to help.

     

    Trying the Force Restart was a good troubleshooting step to try.  I have a few other steps that might help, as well.  This document has some instructions for you:  If your iPhone, iPad, or iPod touch won‘t turn on.  Specifically, this section, below:

     

    If your device turns on but gets stuck during start up

    You might see the Apple logo or a red or blue screen for a long time during startup. Try these steps:

    1. Connect your device to a computer and open iTunes. If you don't have a computer, you can borrow one, or go to an Apple Retail Store or Apple Authorized Service Provider for help. 
    2. While your device is connected, force it to restart.  
         
      • On an iPhone 7 or iPhone 7 Plus: Press and hold the Sleep/Wake and Volume Down buttons at the same time. 
      •  
      • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold the Sleep/Wake and Home buttons at the same time.
    3. Don't release when you see the Apple logo. Keep holding until you see the recovery mode screen.
    4. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.

    iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.

     

    Have a great week!