Allan Fischler

Q: Can't hang up on a call easily since OS update.

Since I did recent OS update, seems that I can't hang up on a call easily. The hang up button is not on the screen when ready to hang up.

Posted on Sep 20, 2016 11:58 AM

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Q: Can't hang up on a call easily since OS update.

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  • by Starr.C,

    Starr.C Starr.C Sep 21, 2016 8:29 AM in response to Allan Fischler
    Community Specialists
    Sep 21, 2016 8:29 AM in response to Allan Fischler
    Hi Allan Fischler,

    I understand that after updating your iPhone, you are having some difficulties easily ending your phone calls. I know it's important to have control over your devices, so I'm happy to help.

    In addition to using the on screen end call button, you can also end a call with the Sleep/Wake button. You can find out more about that here:

    While on a call - iPhone

     

    While on a call

    When you’re on a call, the screen shows several call options.

    The portion of the iPhone screen showing buttons for options while you’re on a call. The buttons are arranged in two rows of three and are from top left to bottom right: mute, keypad, speaker, add call, FaceTime, and contacts. You can also touch and hold the mute button to put a call on hold. Tap the speaker button to use the speakerphone or a Bluetooth device

    End a call. Tap the End Call button or press the Sleep/Wake button.

     



  • by Allan Fischler,

    Allan Fischler Allan Fischler Sep 21, 2016 3:20 PM in response to Starr.C
    Level 1 (34 points)
    Apple Music
    Sep 21, 2016 3:20 PM in response to Starr.C

    Problem is -- I do not have these options. while on a call I no longer have easy access to the hang up button (since update). I have to click a bunch of screens to get to hang up button.

  • by jdfromhuntsville,

    jdfromhuntsville jdfromhuntsville Sep 27, 2016 12:21 PM in response to Starr.C
    Level 1 (17 points)
    iPhone
    Sep 27, 2016 12:21 PM in response to Starr.C

    I'm going to take a guess here, but I bet the original poster is referring to hanging up a call when the phone is locked.

     

    I, too, have that problem, and no, pressing the sleep/wake button OR the home button does NOT do anything but bring my lock screen up again (with no additional options.)

     

    I currently only have two ways to end the call while the phone is locked -- either sign in, at which point I can click on the green bar at the top of the screen to get to the phone app, or THEY hang up and disconnect me.

     

    I'm on an iPhone 5 running iOS 10.0.2.