stentor007

Q: Files will not share via iMessage in OS X after upgrading to Sierra

After upgrading to Sierra, I can no longer use the Share menu to share a file via Messages, even though it remains as an option in the Share menu for any file in Finder. Any help much appreciated.

MacBook Air, OS X Mavericks (10.9), Second Mac on Yosemite B2

Posted on Sep 23, 2016 10:40 PM

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Q: Files will not share via iMessage in OS X after upgrading to Sierra

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  • Helpful answers

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Sep 25, 2016 1:00 PM in response to stentor007
    Level 9 (73,254 points)
    Applications
    Sep 25, 2016 1:00 PM in response to stentor007

    Hi,


    Try Restarting the Computer in Safe Mode

    It tends to clear items that are not done with a basis restart and also loads less of the OS (Some things like graphics may be effected).

     

    If the app then launches normally Restart without using extra buttons to Restart normally.

     

     

    3Sigcopy2.png

    9:00 pm      Sunday; September 25, 2016

     

      iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     iPhone and an iPad (2)
  • by Rory's Mom,

    Rory's Mom Rory's Mom Sep 27, 2016 7:29 AM in response to Ralph Johns (UK)
    Level 1 (4 points)
    Mac OS X
    Sep 27, 2016 7:29 AM in response to Ralph Johns (UK)

    I have the exact same problem. The problem is still there in Safe Mode. When I try to "Share to Messages", the control grays out for a moment (as if waiting for Messages to pop up the small window), I can see Messages trying to do something in Activity Monitor (pops up at the top of the list showing CPU usage), but then a few seconds later drops down on the list, the Share button is active again, and nothing happens.

    Sharing works fine with all other apps - Facebook, Twitter, AirDrop - all work properly. Messages is the only one that will not start.

    I can see activity with Messages in Console when I try to share, but I can't tell what that means - all I can figure out is that Messages is certainly trying to start up, but something cancels it and nothing happens.

    Guest account works fine.

     

    Additional data: I first upgraded from El Capitan, and I saw this problem. So then I decided to do a fresh install of Sierra and then add all the software I need. With a fresh install of Sierra, all was well. Then I added Parallels, Citrix Receiver, Office 2016 for Mac, installed a couple of printers - and somewhere along the line - sharing to messages stopped working.

     

    Any ideas on how to even start troubleshooting this? (I really don't want to start from scratch again and see what broke it - any other way to find this out?)

     

    Thanks in advance.

  • by Rory's Mom,

    Rory's Mom Rory's Mom Sep 27, 2016 10:29 AM in response to Rory's Mom
    Level 1 (4 points)
    Mac OS X
    Sep 27, 2016 10:29 AM in response to Rory's Mom

    FIXED!!!

     

    This is what fixed it for me: I watched Console to see what happens when I try to engage Messages when sharing, and I saw a warning/error: "warning: dynamic accessors failed to find @property implementation for 'uniqueId' for entity ABCDAddressBookSource while resolving selector 'uniqueId' on class 'ABCDAddressBookSource'.  Did you remember to declare it @dynamic or @synthesized in the @implementation ?"

     

    I googled AddressBook, found out it was related to Contacts, and found this article that recommended that when upgrading to Sierra, the Contacts should be "cleaned up" in case of duplicates etc. There is an option in Contacts under Card - "Look for duplicates". I did that, I had over 5400 duplicate vcards (accumulated over the past few years) - it asked me if I wanted to Merge, I said "yes" (might as well, right?), and when it was done merging, I was able to share to Messages again.

  • by stentor007,

    stentor007 stentor007 Sep 27, 2016 10:55 AM in response to Ralph Johns (UK)
    Level 1 (16 points)
    Mac OS X
    Sep 27, 2016 10:55 AM in response to Ralph Johns (UK)

    Tried this and no dice.

  • by stentor007,

    stentor007 stentor007 Sep 27, 2016 10:58 AM in response to Rory's Mom
    Level 1 (16 points)
    Mac OS X
    Sep 27, 2016 10:58 AM in response to Rory's Mom

    Have deleted all duplicates and this has not helped. If I have both gmail and iCloud Contacts enabled (which should work seamlessly) Cannot share a file through messages. Only can do it if gmail is not enabled in Contacts.

  • by Ralph Johns (UK),Helpful

    Ralph Johns (UK) Ralph Johns (UK) Sep 27, 2016 12:31 PM in response to stentor007
    Level 9 (73,254 points)
    Applications
    Sep 27, 2016 12:31 PM in response to stentor007

    Yep,

     

    There is an issue with Contacts Endlessly looping when two or more Accounts (like Google, Yahoo or iCloud) are Active all at the same time.

    It never seems to be satisfied it has all the sync done and goes around again, and again and again...

     

    It stops iMessages being sent in that you cannot select a Contact.

     

     

     

    3Sigcopy2.png

    8:23 pm      Tuesday; September 27, 2016

     

      iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     iPhone and an iPad (2)
  • by stentor007,

    stentor007 stentor007 Sep 27, 2016 12:30 PM in response to Ralph Johns (UK)
    Level 1 (16 points)
    Mac OS X
    Sep 27, 2016 12:30 PM in response to Ralph Johns (UK)

    Interestingly though -- and I really can't figure this one out -- on another computer (iMac) with the same Contacts, I can have both gmail and iCloud enabled and the Message send menu works. All are signed into iCloud and the contacts are putatively the same, so it's hard to imagine.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Sep 27, 2016 12:33 PM in response to stentor007
    Level 9 (73,254 points)
    Applications
    Sep 27, 2016 12:33 PM in response to stentor007

    HI,

     

    Are the two computer using the same OS version ?

     

    I have not tested it in Sierra.

     

     

    3Sigcopy2.png

    8:33 pm      Tuesday; September 27, 2016

     

      iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     iPhone and an iPad (2)
  • by stentor007,

    stentor007 stentor007 Sep 27, 2016 12:40 PM in response to Ralph Johns (UK)
    Level 1 (16 points)
    Mac OS X
    Sep 27, 2016 12:40 PM in response to Ralph Johns (UK)

    Yes!! I’ve “upgraded” both to Sierra.

     

    J

     

     

    James R. Wilentz MD, FACC

    Interventional Cardiology and Vascular Medicine

    Mount Sinai - Beth Israel Heart

    Gramercy Park Physicians

    Tel 212-253-6800 press 1

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Sep 27, 2016 12:45 PM in response to stentor007
    Level 9 (73,254 points)
    Applications
    Sep 27, 2016 12:45 PM in response to stentor007

    Hi,

     

    Logic says there must be a difference somewhere but I cannot see anything that you have posted that is offering clues.

     

     

     

     

    3Sigcopy2.png

    8:45 pm      Tuesday; September 27, 2016

     

      iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     iPhone and an iPad (2)
  • by stentor007,

    stentor007 stentor007 Sep 27, 2016 12:47 PM in response to Ralph Johns (UK)
    Level 1 (16 points)
    Mac OS X
    Sep 27, 2016 12:47 PM in response to Ralph Johns (UK)

    Agreed. I have removed all dupes from the address book on the MBAir. May try once again restarting in Safe Mode and see if that helps, but I doubt it.

  • by stentor007,

    stentor007 stentor007 Sep 27, 2016 1:06 PM in response to stentor007
    Level 1 (16 points)
    Mac OS X
    Sep 27, 2016 1:06 PM in response to stentor007

    Same behavior. Here's the Console error message.Screen Shot 2016-09-27 at 4.03.33 PM.png

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Sep 27, 2016 1:29 PM in response to stentor007
    Level 9 (73,254 points)
    Applications
    Sep 27, 2016 1:29 PM in response to stentor007

    Hi,

     

    Do both versions of the Contacts App sort the contents the same way ?

     

    I tend to use First names on both iPhone and Mac.

     

    You mention a separate Mac in your set up.

     

     

    3Sigcopy2.png

    9:29 pm      Tuesday; September 27, 2016

     

      iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     iPhone and an iPad (2)