Frustratedappleuser999

Q: iPhone 6 Plus not responding to touch

iOS 9+. Started having issues with it not responding to touch.  Did Reset, Factory Reset, Reset with Nuke, Load from Backup, Upgrade to iOS 10+.    No Joy.

 

Such a wonderful device...

 

...not

iPhone 6 Plus, iOS 10.0.2

Posted on Sep 26, 2016 3:02 PM

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Q: iPhone 6 Plus not responding to touch

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  • Helpful answers

  • by Theend_me,

    Theend_me Theend_me Sep 26, 2016 3:06 PM in response to Frustratedappleuser999
    Level 1 (16 points)
    iPhone
    Sep 26, 2016 3:06 PM in response to Frustratedappleuser999

    back to recovery mood and rest your account using i tunse

  • by Frustratedappleuser999,

    Frustratedappleuser999 Frustratedappleuser999 Sep 26, 2016 3:17 PM in response to Theend_me
    Level 1 (7 points)
    iPhone
    Sep 26, 2016 3:17 PM in response to Theend_me

    Thanks...  I don't quite understand..?

  • by greenlynx,

    greenlynx greenlynx Sep 27, 2016 8:43 AM in response to Frustratedappleuser999
    Level 1 (4 points)
    iPhone
    Sep 27, 2016 8:43 AM in response to Frustratedappleuser999

    Same problem with my iPhone 6 Plus (iOS 10). Doing it under 9+ too. Works fine, then touch fails, restart it and sometimes it works and sometimes it does not. Very frustrating. On phone calls sometimes I can answer, sometimes not. I hope someone here can solve our problem...others have this problem too, if the internet is source for complaints.

  • by CrossOtter,Helpful

    CrossOtter CrossOtter Sep 28, 2016 8:52 AM in response to Frustratedappleuser999
    Level 1 (9 points)
    iPhone
    Sep 28, 2016 8:52 AM in response to Frustratedappleuser999

    Do a search for "Touch Disease" you'll find the problem, just not a solution

  • by Frustratedappleuser999,

    Frustratedappleuser999 Frustratedappleuser999 Sep 28, 2016 8:53 AM in response to CrossOtter
    Level 1 (7 points)
    iPhone
    Sep 28, 2016 8:53 AM in response to CrossOtter

    Seems many thousands of others are having this very same problem. 

  • by Frustratedappleuser999,Helpful

    Frustratedappleuser999 Frustratedappleuser999 Sep 30, 2016 11:22 AM in response to Frustratedappleuser999
    Level 1 (7 points)
    iPhone
    Sep 30, 2016 11:22 AM in response to Frustratedappleuser999

    Apple does seem silent on the issue. Ive read there a class action lawsuit out there ro get their attenion.   Oops, i am having issues eight now.    Help apple.  Help me

  • by Frustratedappleuser999,

    Frustratedappleuser999 Frustratedappleuser999 Sep 30, 2016 11:26 AM in response to Frustratedappleuser999
    Level 1 (7 points)
    iPhone
    Sep 30, 2016 11:26 AM in response to Frustratedappleuser999

    Well, after lunch today, I am heading over to an Apple Store.   Will provide my experience/information of the visit.  I've purchased 7 iPhones and 4 iPads over time, so will see where Apple customer loyalty is these days.

  • by greenlynx,

    greenlynx greenlynx Sep 30, 2016 12:37 PM in response to greenlynx
    Level 1 (4 points)
    iPhone
    Sep 30, 2016 12:37 PM in response to greenlynx

    Update, I re-set and restored my iPhone 6 Plus to determine if what I am experiencing is a software problem. After this touch worked for about an hour, then the phone started the same old problem: touch works sometimes and not other times. I'm pretty sure now it is a hardware problem as has been previously described. Guy at the Apple Store said the only solution was to buy a new iPhone 7 Plus, gee, I never thought of that. Apple store folks acted like they had never heard of such a problem...hard to believe.

  • by Frustratedappleuser999,

    Frustratedappleuser999 Frustratedappleuser999 Sep 30, 2016 2:35 PM in response to Frustratedappleuser999
    Level 1 (7 points)
    iPhone
    Sep 30, 2016 2:35 PM in response to Frustratedappleuser999

    Well, just got back from the local Apple Store.  Experience was just fine.  They exchanged my iPhone 6 Plus for a new one.  Said it was still under AppleCare.   I did not ask what if it was not covered...  I think the SOL would be the responses from what I read elsewhere. 

    Lesson --> AppleCare.

     

    They would offer a trade up to iPhone 7.  That would be just full retail less a trade-in value.  They said mine was in real good shape for a trade

    Lesson --> Protective Case, Armor Screen protector.

     

    --LessFrustrated for now.  I fear the new iPhone 6 Plus may have the same issue.  Time will tell.

     

    I did look at the 7Plus.  As usual, nice.   Will have to wait for my Phone Company aniversary date.