a.irwin1508

Q: iPhone 6 black screen but is still on?

My iPhone 6 screen is not working but is vibrating when someone phones. I have restarted the phone by holding the lock button and home button and have also restored the phone but the screen is still not working. Does this mean I will need a new phone screen altogether?

iPhone 6, iOS 10.0.1

Posted on Sep 27, 2016 2:22 PM

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Q: iPhone 6 black screen but is still on?

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  • by ChrisJ4203,Solvedanswer

    ChrisJ4203 ChrisJ4203 Sep 27, 2016 2:27 PM in response to a.irwin1508
    Level 9 (59,085 points)
    iPhone
    Sep 27, 2016 2:27 PM in response to a.irwin1508

    It is very possible. You have done the user troubleshooting to try and recover from the problem. You need to make an appointment at the Genius Bar of the nearest Apple Store and have the hardware looked at. Apple will explain your options.