chuenwen94

Q: iCloud couldn't delete my whatsapp backup

On my iPhone 6S running on iOS 9.3.2, whatsapp chat backup seems to have frozen at 0%. After that, I tried log in using another apple id and i could back up my whatsapp chat. I realized that it's my previous whatsapp chat backup from my iPhone 4S causes the problem, because it is running on iOS 7.0.4. Therefore, I tried removing the backup from iCloud but it don't allow me to do so.


On my iPhone 6S, i tried delete the backup by going to Settings>iCloud>Storage>Manage Storage, however when i tap on the WhatsApp Messenger, nothing happened.


On the iCloud Drive for Windows, i tried "Delete Documents and Data" for WhatsApp Messenger, but it returns "Documents & Data for "WhatsApp Messenger" couldn't be deleted. Try Again Later".

iCloud.jpg


Please suggest me a way out.


Thank you very much


iPhone 6s, iOS 9.3.2, null

Posted on Jul 4, 2016 12:15 PM

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