ZoeMacUser

Q: Hulu App Broken

For the past two or three days (likely since I upgraded the Apple TV to the latest software) my Hulu App has refused to connect.  I launch the app and it immediately displays "Error:  Sorry, Hulu encountered a network error.  Please try again later."

 

Hulu's web site says that there are no issues and recommended I contact Apple Support.  Before I do so I wanted to poll the community to see if this is universal or if it is just me.

 

I'm using a 4th Generation Apple TV with the latest software version.  All other apps (Netflix, Movies, App Store) work, connect, and stream just fine.  I have rebooted the Apple TV at least three times, and restarted my Apple Extreme twice.

AppleTV 2

Posted on Sep 27, 2016 3:32 PM

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Q: Hulu App Broken

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  • Helpful answers

  • by vazandrew,

    vazandrew vazandrew Sep 27, 2016 3:35 PM in response to ZoeMacUser
    Level 6 (19,175 points)
    Apple TV
    Sep 27, 2016 3:35 PM in response to ZoeMacUser

    Verify the network first

     

    Make sure DNS is set to auto (settings - general - network)

    If on wifi try Ethernet

    Test on another network

     

    If there is an issue with the app it would be the developer's responsibility to fix

  • by Diana.McCall,Solvedanswer

    Diana.McCall Diana.McCall Sep 27, 2016 4:37 PM in response to ZoeMacUser
    Level 5 (4,259 points)
    Apple TV
    Sep 27, 2016 4:37 PM in response to ZoeMacUser

    Hi. Try uninstalling and reinstalling the app.

  • by ZoeMacUser,

    ZoeMacUser ZoeMacUser Sep 27, 2016 4:37 PM in response to ZoeMacUser
    Level 1 (4 points)
    Apple TV
    Sep 27, 2016 4:37 PM in response to ZoeMacUser

    Brilliant.  I forgot to try that and it worked, thank you1

  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 27, 2016 4:40 PM in response to ZoeMacUser
    Level 10 (104,081 points)
    Apple TV
    Sep 27, 2016 4:40 PM in response to ZoeMacUser

    Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check that there isn’t an update for the App, navigate to the App store > purchased, scroll down and select the app and then navigate to and select the update option (if appropriate). You may wish to have your apps update automatically (settings > apps > update automatically > on).
    2. Try restarting the Apple TV (settings > system > restart)
    3. Try restarting the network router.
    4. Press the menu button on the remote twice to activate the app launcher, scroll left/right to locate and select the app that you are having a problem with and swipe up to close (quit) it. Relaunch the app from the menu screen to check if it is now working.
    5. Try deleting it and re-installing the problematic app. There are 2 methods of deleting an app.

     

    Select the app on the main screen and press and hold the touchpad until the app icon wobbles. Press the play/pause button and choose delete from the menu that appears.

     

    Navigate to Settings > General > Usage > Manage Storage, scroll and select the the trash can to the right of the problematic app and choose delete from the menu that appears.

     

    I’m not really sure if there is any difference between the two methods but there have been some suggestions that the wobble method has resulted in some app data being left behind and ultimately causing an issue when the app is re-installed.

     

    To re-install an app navigate to the App store > purchased, scroll down and select the app and then navigate to and select the install option.