autumnjune729

Q: problems with iPhone 7 uploading photos to iMac

I have this problem to upload my photos from my camera roll from iphone 7 to my imac using iphoto or image capture.

 

iMac keeps prompting me to unlock my iphone7 which i did and even clicked on " trust this computer". I restarted both the iphone and iMac, checked for all updates and even disabled the passcode and fingerprint to make sure it is unlocked. However, the photos won't appear even though the device is spotted.

 

What can i do now?

iPhone 7, iOS 10

Posted on Sep 26, 2016 1:07 PM

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Q: problems with iPhone 7 uploading photos to iMac

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  • by chris_g1,

    chris_g1 chris_g1 Sep 27, 2016 3:51 PM in response to autumnjune729
    Community Specialists
    Sep 27, 2016 3:51 PM in response to autumnjune729
    Hello autumnjune729, 

    Welcome to Apple Support Communities, and congratulations on your new iPhone 7! Getting a new iPhone is very exciting!

    I see that you are having an issue with uploading photos from your iPhone to your Mac using iPhoto or Image Capture. Your iMac keeps prompting you to unlock your iPhone 7, and your photos won't appear. I can imagine how eager you are to get your photos uploaded from your new iPhone to your iMac, I would be too. I can assist you with his. 

    Please try the steps in If you can‘t import photos from your iPhone, iPad, or iPod touch to your computer, specifically, these sections:
     

    Check for updates

    1. Check for updates to your photo-management software and iTunes.
    2. Update your iPhone, iPad, or iPod touch.
    3. Update your Mac or PC. In Windows, use the Windows Update application.

    Try to import the photos again

    First, try the steps to import the photos to your computer again. Then try these steps:

    1. Create a new photo to import. You can save a screenshot on your iOS device by pressing the Home button and the Sleep/Wake button at the same time. 
    2. Connect your iOS device to your computer.
    3. Try to import your photos again using your photo-management software. You can also try these steps on your PC: 
         
      • Mac: Open Image Capture in the Applications folder.
      •  
      • Windows 8: Move the cursor to the upper-right corner, click the magnifying glass, enter Computer, and press Return. Right-click your device under Portable Devices (if present) and choose Import Photos.
      •  
      • Windows 7: Choose Start > Computer. Under Portable Devices, right-click the device and choose Import Photos.
    4. If your computer doesn't see your device, make sure your device trusts the computer.

    Try a different computer

    If you don't see the camera entry in the Device Manager, test your iOS device on a different computer.


    Enjoy your new iPhone! 
  • by autumnjune729,

    autumnjune729 autumnjune729 Sep 29, 2016 12:01 PM in response to chris_g1
    Level 1 (8 points)
    iPhone
    Sep 29, 2016 12:01 PM in response to chris_g1

    Hi Chris_g1,

     

    thanks for replying to my call for help.

     

    I ahve tried what you have said here and even reset my iphone...still the issue persists. Then finally I found the apple support chat function and asked one of them. a lengthy investigation followed and conclusion is that I will need a newer version of my iMac and itunes in order to sync... strange is that i actually could link the iphone 7 to the iphoto on iMac once before the second attempt started to give me problems... anyway, i guess i have to either use the icloud/ photostream or simply reuse my iphone 5 to upload photos directly.

     

    What a hassle! i wish I didn't buy this new iphone 7...

     

    Thanks again for your help.