HT201569: If your iPhone, iPad, or iPod touch won't charge

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Chanty409

Q: My phone will not charge, i need my phone like asap. Any remedies or anything to help me get my phone back on?

I dropped it in queso.

iPhone 6 Plus, iOS 10

Posted on Sep 27, 2016 5:55 PM

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Q: My phone will not charge, i need my phone like asap. Any remedies or anything to help me get my phone back on?

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  • Helpful answers

  • by imobl,Apple recommended

    imobl imobl Sep 27, 2016 6:04 PM in response to Chanty409
    Level 5 (7,128 points)
    iPhone
    Sep 27, 2016 6:04 PM in response to Chanty409

    The queso probably caused damage to the internal electronics.

     

    Make an appointment at the nearest Apple location to have your iPhone evaluated for free.

    Once the diagnostics are complete, the staff will explain your options.

    Make a Genius Bar Reservation

    http://www.apple.com/retail/geniusbar/

  • by diodes123,

    diodes123 diodes123 Sep 27, 2016 6:15 PM in response to Chanty409
    Level 1 (67 points)
    iCloud
    Sep 27, 2016 6:15 PM in response to Chanty409

    It might of been damaged because of moisture from the queso. But you can put your device in recovery mode. Here's how:

     

    1. Note: uncle you made a recent backup of the device, you will loose any data on the phone. (Pictures, music, apps, ect.)

     

    2. Hold the home and lock buttons down until you see the apple logo.

     

    3. Continue holding the buttons down until you see the "connect to iTunes" screen.

     

    4. Plug into iTunes and follow the instructions on the compute.

     

    If this dosn't work, it is probably damaged from moisture. Contact apple care at: 1-(800)-MY-APPLE.