Q: iPhone 5s blue screen
Sometimes when I use my iPhone5s it glitches so I restart it by using the home and lock button. But before it restart, a blue screen comes on for 2 seconds and then it restarts normally. I recently updated to iOS 10.0.2 and this happened 2 times, but I dont know if it would happen with iOS 9 too, I hadn't restarted my phone like that before. Should I be worried? I have it for one month, it's still new.
iPhone 5s, iOS 10.0.2
Posted on Sep 27, 2016 10:45 AM
Hi
You may wish to consider trying the following steps:
- Back up your iPhone (you may wish to encrypt the backup, if using iTunes):
- Restore it to factory settings, with a fresh copy of iOS:
- Check whether the glitch / issue recurs before or after restoring from backup:
Note that, whenever possible, Apple advises restarting your iPhone normally rather than force restarting it:
If the issue persists (or if you would prefer to skip directly to this step), contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your iPhone checked and, if recommended by Apple, serviced:
Posted on Sep 28, 2016 4:29 AM