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Helpful answers
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Sep 28, 2016 4:36 AM in response to Nicki4njby Jonathan UK,Hi
If you have received a UPS tracking number for your shipment, then that is the most accurate way to track the progress of your delivery.
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Sep 28, 2016 5:59 AM in response to Nicki4njby Michael Black,If it has been handed off to UPS then it is out of Apple's hands. The only information would be whatever UPS and/or the tracking number they issued tells you. Orders can get delayed for any number of reasons - weather, aircraft problems, or who knows what. UPS's tracking info should update whenever the tracking information changes.
ZhengZhou is the site of a massive FoxConn manufacturing city/complex, so it sounds like the UPS order for pickup and shipping label has been made, but it has not been picked up by UPS yet? Once UPS picks it up and takes it to their sorting facility, the information will update. Until then, it won't. UPS tracking information is not real time, it is periodic, based on check-in and check-out points. If you call UPS, they will only tell you whatever they know based on the tracking number in their system, which is what you already know.