Nicki4nj

Q: Cannot Find Accurate tracking Info on iPhone 7 plus order/delivery

My iPhone 7 plus ups tracking says its in ZhengZhou China for days now. Apple shows est. del. 9/30 but first it was today. Where can I find out what's going on with my phone?

Posted on Sep 27, 2016 5:06 AM

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Q: Cannot Find Accurate tracking Info on iPhone 7 plus order/delivery

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 28, 2016 4:36 AM in response to Nicki4nj
    Level 8 (36,877 points)
    Apple Watch
    Sep 28, 2016 4:36 AM in response to Nicki4nj

    Hi

     

    If you have received a UPS tracking number for your shipment, then that is the most accurate way to track the progress of your delivery.

  • by Michael Black,

    Michael Black Michael Black Sep 28, 2016 5:59 AM in response to Nicki4nj
    Level 7 (24,938 points)
    Sep 28, 2016 5:59 AM in response to Nicki4nj

    If it has been handed off to UPS then it is out of Apple's hands.  The only information would be whatever UPS and/or the tracking number they issued tells you.  Orders can get delayed for any number of reasons - weather, aircraft problems, or who knows what.  UPS's tracking info should update whenever the tracking information changes.

     

    ZhengZhou is the site of a massive FoxConn manufacturing city/complex, so it sounds like the UPS order for pickup and shipping label has been made, but it has not been picked up by UPS yet?  Once UPS picks it up and takes it to their sorting facility, the information will update.  Until then, it won't.  UPS tracking information is not real time, it is periodic, based on check-in and check-out points.  If you call UPS, they will only tell you whatever they know based on the tracking number in their system, which is what you already know.