Q: Disk utility first aid operation failed and iMac freezes when it is rebooted
iMac Intel Core (2010) 320 GB 4GB RAM. Running OS 10.11.6
Started computer, white screen appeared with icon of a folder with a question mark in the folder. Nothing else could be done, so re-booted iMac holding down the command and "r" keys to open Disk Utility.
Ran First Aid, advised "Incorrect block should be 1172 instead of 601. File system verify or repair failed. Operation failed." "Running first aid failed, if possible back up the data on this volume. Click done to continue."
Reboot is successful, but screen is frozen with no access to the hard drive. I am unable to open System Preferences due to the freeze.
The spinning rainbow circle of death keeps running so I am not able to source any other repair mechanism.
Might anyone have any ideas of how to proceed? The iMac is obviously not able to boot to the hard drive.
Posted on Sep 27, 2016 3:14 PM
This likely means the HD has failed and needs to be replaced. How you proceed is to take the computer to your local Apple Authorized Service Provider who can help replace the drive and get you back in business. If you are not aware of any local AASPs please click the following link to begin finding one near you.
Posted on Sep 28, 2016 8:32 AM