bootslav

Q: Phone contacts in favorites messed up since i0S 10

I Have had favorites in my phone since I got it. A few of my favorites have multiple phone numbers. It used to allow a choice of which number is the first preferred number by using the arrow and chosing. However that function no longer works. I have turned off the phone, edited the contact, and even deleted and re-added to favorites.

Windows 7

Posted on Sep 27, 2016 12:29 PM

Close

Q: Phone contacts in favorites messed up since i0S 10

  • All replies
  • Helpful answers

  • by sberman,Helpful

    sberman sberman Sep 27, 2016 3:53 PM in response to bootslav
    Level 8 (40,275 points)
    Sep 27, 2016 3:53 PM in response to bootslav

    I believe you are referring to Favorites in the Phone app.

     

    Click "Edit" in the upper right.  Then you will see three stacked horizontal lines to the right of each favorite phone number.  Simply raise or lower by dragging on those three parallel horizontal bars and you can place the phones in the order you like.

     

    This feature has existed for many versions of iOS.

  • by bootslav,

    bootslav bootslav Sep 27, 2016 3:53 PM in response to sberman
    Level 1 (5 points)
    Windows Software
    Sep 27, 2016 3:53 PM in response to sberman

    TThank you! I tried that-  it isn't working.

  • by bootslav,

    bootslav bootslav Sep 27, 2016 3:54 PM in response to bootslav
    Level 1 (5 points)
    Windows Software
    Sep 27, 2016 3:54 PM in response to bootslav

    IM not talking about physical order- but it defaulting to another number vs the one I prefer in the contact.

  • by bootslav,

    bootslav bootslav Sep 27, 2016 4:04 PM in response to sberman
    Level 1 (5 points)
    Windows Software
    Sep 27, 2016 4:04 PM in response to sberman

    Please see photos:

    IMG_1602.JPG

     

    You can see, i selected the contact, chose with the scroll down mobile (even though it shows office, i chose mobile) and yet it still calls office as first preferred contact

  • by sberman,Helpful

    sberman sberman Sep 28, 2016 9:25 AM in response to bootslav
    Level 8 (40,275 points)
    Sep 28, 2016 9:25 AM in response to bootslav

    Let's examine your screen shot, which appears to have three sections, with (1) on the right, (2) in the center, and (3) on the left.

     

    • Pick the correct person from (1), which you seem to have done.
    • Choose "Call" from (2), so you get a telephone number instead of an email address in "Favorites".
    • Click on "Office" or "Home" in screen (3), so you get the correct phone number in "Favorites".
  • by bootslav,

    bootslav bootslav Sep 28, 2016 9:30 AM in response to sberman
    Level 1 (5 points)
    Windows Software
    Sep 28, 2016 9:30 AM in response to sberman

    Thank you sberman- how this is the exact issue. I select the preferred number I wish to be in favorites,  yet it defaults back to another number. In this case, office when I want mobile.

    THis is is an update issue.

  • by sberman,

    sberman sberman Sep 28, 2016 10:45 AM in response to bootslav
    Level 8 (40,275 points)
    Sep 28, 2016 10:45 AM in response to bootslav

    OK.  On screen (2), when you select "Call", note that "Office" displays in your screen shot.  But there is also a downward arrow displayed on the far right of that row.

     

    Be certain you tap on that downward arrow, so you can see "Mobile".   Then tap "Mobile" to place that into your Favorites.

     

    I would say except for occasionally missing this down-arrow myself, I can always select the telephone number I want.

  • by bootslav,

    bootslav bootslav Sep 28, 2016 2:30 PM in response to sberman
    Level 1 (5 points)
    Windows Software
    Sep 28, 2016 2:30 PM in response to sberman

    I have done that time and time again. It defaults. The photo doesn't show mobile bc i couldn't change it/take a screen shot of choosing mobile while choosing mobile.

  • by feldmargaaa,

    feldmargaaa feldmargaaa Oct 3, 2016 6:37 AM in response to bootslav
    Level 1 (4 points)
    iPhone
    Oct 3, 2016 6:37 AM in response to bootslav

    I have the same issue. Would love to find a solution