shilbenz

Q: itunes update issue

hi im using windows 8 64 bit my iTunes is not updating for the last few months and I need to back up my phone(6s)

 

it keeps saying check network settings when internet is working perfectly

 

any solution to this?

iPhone 6s, iOS 9.3.5

Posted on Sep 21, 2016 9:08 AM

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Q: itunes update issue

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  • by sterling r,

    sterling r sterling r Sep 22, 2016 10:22 AM in response to shilbenz
    Community Specialists
    Sep 22, 2016 10:22 AM in response to shilbenz
    Hey there shilbenz,

    It sounds like you are unable to get iTunes updated at all on your PC due to this network error. I would suggest the following article to help you either get the installation repaired, or even reinstall it if needed. The article will walk you through the appropriate way to uninstall iTunes and its associated softwares.

    If you can‘t install or update iTunes for Windows

    Thank you for using Apple Support Communities.
  • by PjInOhio,

    PjInOhio PjInOhio Sep 26, 2016 9:37 AM in response to sterling r
    Level 1 (12 points)
    iTunes
    Sep 26, 2016 9:37 AM in response to sterling r

    Same issue with me recently, where I'd click to 'Check for Updates' within iTunes, and when it said there is a new version, upon clicking to download...  nothing happens. 

     

    I went to the "Apple Software Update" program that I've had on my computer for long time to try to get the newer version from there, and I get that same 'connection error', the other poster mentioned, where there's nothing wrong with my Internet connection. 

     

    Then I went to the Apple/iTunes website to grab the  new 12.5.1.xx version and installed it.  There was mention of the old installer would not work anymore. 

     

    So, is there a new "Apple Software Update" program to get or is that not needed anymore and should I delete it?  

     

    Also, as per elsewhere on the site, the QuickTime Player is no longer supported so I uninstalled mine. 

     

     

    .

  • by turingtest2,

    turingtest2 turingtest2 Sep 28, 2016 12:25 PM in response to PjInOhio
    Level 10 (87,363 points)
    Apple TV
    Sep 28, 2016 12:25 PM in response to PjInOhio

    The following advice may help with that connection error:

     

    If you see the error message: "The Apple Software Update server could not be found. Check your Internet settings and try again." open Control Panel > Network and Sharing > Internet Options > Advanced > Security and uncheck "Do not save encrypted pages to disk".

     

    For more advice with iTunes installation issues see Troubleshooting issues with iTunes for Windows updates.

     

    tt2